If you need to speak with a live representative about an existing order, return, or product issue, the Wayfair customer service telephone number is 1-844-263-4868. This is the main line for general order inquiries, including questions about order status or issues related to a Wayfair Credit Card.
What is the wayfair customer service telephone number?
For immediate assistance with an existing order, call 1-844-263-4868. This number connects you to Wayfair Customer Service for tracking, delivery updates, cancellations, returns, and product issues. If you need a different department, use one of the specialized numbers below.
Specialized wayfair contact numbers for specific needs
For faster service, use the dedicated line for your specific issue rather than the general number. When looking up phone numbers and customer service lines, keep these options in mind:
- Wayfair Credit Card or Wayfair Mastercard (bill payments): Call Wayfair Credit Services at 1-800-365-2714.
- Wayfair Business/Professional accounts: Call 844-251-0720. Support is available Monday, Friday, 8 a.m., Midnight ET, Saturday, 8 a.m., 8 p.m. ET, and Sunday, 9 a.m., 6 p.m. ET (hours may vary).
- Gift card re-issue: Call Wayfair Customer Service at 844-712-1276.
- Warrantech Protection Plan claims: Call 888-200-7772.
Before you call: self-service options on wayfair.com
Many common issues can be resolved without a phone call. Use the "My Orders" section of your Wayfair account online to track orders, update delivery details, cancel items, or initiate returns. If a product issue arises within 30 days of delivery, you can often use your "My Account" to seek a resolution before calling. After 30 days from delivery, you must contact Wayfair Customer Service directly by phone for product issues.
How to find wayfair's contact information on the website
- Go to the official Wayfair website.
- Scroll to the very bottom of the homepage.
- Locate the "Help & Contact" or "Customer Service" section.
- Click to view the official contact page, which lists all phone numbers and other support options. You can also use the website's search function with terms like 'contact,' 'customer service,' or 'telephone number' to find contact details.
Alternative ways to reach wayfair support
If you prefer not to call, email is a reliable option. Navigate to the "Contact Us" section on Wayfair's website and look for the email option or a contact form. When composing your email, include your order number and a clear description of your issue to help the team respond promptly. You can also reach Wayfair through social media platforms like Twitter, Facebook, or Instagram by sending a direct message or mentioning the company in a public post, which often leads to a quick response. Online forums and communities like Reddit and Quora can also be useful for finding contact numbers and tips from other customers.
Frequently Asked Questions
What are Wayfair's customer service hours?
Wayfair Customer Service is generally available Monday to Friday, 8 AM to 12 AM ET, and on weekends from 8 AM to 8 PM ET. Business/Professional support has different hours listed above. For general inquiries, you can also call 1-800-316-2207.
Can I return an item after 30 days?
Self-service returns through your account are only available within the 30-day window.
Is there a Wayfair customer service email address?
Yes, you can reach Wayfair's customer service team via email at service@wayfair.com or through the "Contact Us" section on their website. Include your order number for faster assistance.
Can I track my order by phone?
Yes, call 1-844-263-4868 to speak with a representative about your order status. You can also track your order yourself through the "My Orders" section of your Wayfair account.
For the wider topic, see looking up phone numbers.
