How To Reset Fitbit Versa

Mobile Accessories

If you’re facing issues with your Fitbit Versa or simply want to start fresh with a clean slate, performing a reset may be the solution. Whether it’s unresponsiveness, syncing problems, or any other technical glitches, a reset can help resolve these issues and restore your Fitbit Versa to its default settings.

In this article, we will guide you through the process of resetting your Fitbit Versa. We will explain the different types of resets available, the steps to follow for each method, and provide some essential tips to ensure a smooth reset. By the end of this article, you’ll be ready to tackle any issues and get your Fitbit Versa up and running again.

So, let’s dive in and learn how to reset your Fitbit Versa effectively.

Inside This Article

  1. Why Resetting Your Fitbit Versa Is Useful
  2. Method 1: Soft Reset
  3. Method 2: Factory Reset
  4. Method 3: Charge 2/Charge 3 Reset
  5. Method 4: Troubleshooting Common Reset Issues
  6. Conclusion
  7. FAQs

Why Resetting Your Fitbit Versa Is Useful

Resetting your Fitbit Versa can be a useful troubleshooting method to resolve various issues that you may encounter with your device. Whether you’re experiencing syncing problems, app crashes, or unresponsive buttons, a reset can often help restore your Fitbit Versa to its optimal state. Let’s explore some of the reasons why resetting your Fitbit Versa is useful.

1. Resolving Software Glitches: Over time, your Fitbit Versa’s software may encounter glitches or bugs that can impact its performance. By performing a reset, you can clear out any temporary issues that may be causing the glitches, allowing your device to function properly again.

2. Improving Battery Life: If you notice that your Fitbit Versa’s battery life is deteriorating, a reset can help improve it. Sometimes, background processes or apps may be running unnecessarily, draining your battery faster than usual. Resetting your device can close these processes and help optimize battery usage.

3. Refreshing Memory: Just like any other electronic device, Fitbit Versa can occasionally encounter memory-related issues. Resetting your device can clear out the temporary memory, creating more space for better performance and preventing any slowdowns.

4. Clearing Connection Problems: If you’re facing difficulties in connecting your Fitbit Versa to your smartphone or other devices, a reset can help. This action can clear out any connectivity issues or stuck connections, allowing for a fresh start and better Bluetooth connectivity.

5. Starting Fresh: Sometimes, you may want to start over with your Fitbit Versa, whether it’s because you’re selling or giving it to someone else, or simply because you want a clean slate. Resetting your device will erase all personalized settings and data, giving you a fresh start with a like-new Fitbit Versa.

Before proceeding with a reset, it’s important to note that it will erase all data and settings on your Fitbit Versa. Therefore, it’s essential to back up any important information or sync your data to the Fitbit app before executing a reset.

Now that you understand the benefits of resetting your Fitbit Versa, let’s dive into the different methods you can use to perform a reset.

Method 1: Soft Reset

If you’re experiencing minor issues with your Fitbit Versa, performing a soft reset can often resolve them. This simple process helps to refresh the device and clear any temporary glitches. Follow the steps below to perform a soft reset on your Fitbit Versa:

  1. Start by pressing and holding the buttons on the left and bottom right sides of the watch simultaneously.
  2. You’ll need to hold these buttons for about 10 to 15 seconds until you see the Fitbit logo appear on the screen. This indicates that the soft reset is in progress.
  3. Once the logo appears, release the buttons and wait for your Fitbit Versa to restart. This may take a few seconds.

After the restart, your Fitbit Versa should be fresh and ready to use. This soft reset is generally effective in resolving minor issues, such as unresponsiveness or display glitches.

Note that performing a soft reset will not erase any data or settings on your Fitbit Versa. It simply helps to refresh the device’s system and clear any temporary issues that may be affecting its performance.

Method 2: Factory Reset

If you’re experiencing persistent issues with your Fitbit Versa and a soft reset didn’t fix the problem, you may need to perform a factory reset. This will erase all data and settings, essentially returning the device to its original state. Here’s how to do it:

1. Swipe down on the home screen of your Fitbit Versa to access the quick settings menu.

2. Tap on the gear icon to open the Settings menu.

3. Scroll down and tap on “About”.

4. Tap on “Factory Reset” or “Clear User Data”. Note that the exact wording may vary depending on the version of the Fitbit software installed on your device.

5. Read the warning message that appears on the screen. This message informs you that performing a factory reset will erase all data and settings from your Fitbit Versa. If you’re sure you want to proceed, tap on the confirmation option.

6. Wait for the factory reset process to complete. This may take a few minutes. Your Fitbit Versa will then restart and display a message indicating that it is ready to set up.

7. Follow the on-screen prompts to set up your Fitbit Versa again, including reconnecting it to your smartphone and entering your Fitbit account credentials.

It’s important to note that performing a factory reset will erase all data on your Fitbit Versa, including your activity history, settings, and any downloaded apps or clock faces. However, any data that has been synced with your Fitbit account will still be available on your online dashboard.

If you’re experiencing persistent issues and a factory reset doesn’t resolve the problem, you may need to contact Fitbit customer support for further assistance.

Method 3: Charge 2/Charge 3 Reset

If you are facing issues with your Fitbit Charge 2 or Charge 3 and need to reset it, follow these steps:

  1. Connect your Charge 2 or Charge 3 device to the charging cable.
  2. Plug the other end of the charging cable into a USB port on your computer or a UL-certified USB wall charger.
  3. Press and hold the button on your device for 8 seconds.
  4. After 8 seconds, release the button.
  5. Unplug your tracker from the charging cable.

By following these steps, your Charge 2 or Charge 3 device will reset, and the screen will turn off and on again. This process will not delete any activity data that has been synced to your Fitbit account.

Resetting your Charge 2 or Charge 3 can help resolve various issues, such as unresponsiveness, syncing problems, or incorrect data display. It is a simple and effective troubleshooting method that can often fix software-related issues.

If you are still experiencing problems after performing a reset, you may need to contact Fitbit support for further assistance. They can provide you with more advanced troubleshooting steps or arrange a replacement if necessary.

Note: Resetting your device is different from factory resetting. While a reset restarts your device, a factory reset erases all data and settings, returning it to its original state.

Method 4: Troubleshooting Common Reset Issues

If you’re facing any issues while trying to reset your Fitbit Versa, don’t worry! Here are some common problems that users encounter during the reset process and ways to troubleshoot them:

1. Device Not Responding: If your Fitbit Versa is not responding or frozen during the reset, try performing a forced restart. Simply press and hold the back button and bottom right button simultaneously for about 10-15 seconds. This should restart the device and allow you to proceed with the reset.

2. Battery Drained: In some cases, a low battery can cause issues with resetting your Fitbit Versa. Make sure your device has sufficient charge before attempting the reset. Connect it to a power source and leave it charging for a while. Once the battery is adequately charged, try the reset process again.

3. Syncing Troubles: If your Fitbit Versa is not syncing with your mobile device or computer, it may cause difficulties during the reset. Ensure that your device is properly connected to the Fitbit app or the Fitbit website. Sometimes, turning off and then turning on the Bluetooth feature on your mobile device can help establish a better connection.

4. Multiple Devices Connected: If you have multiple Fitbit devices or other Bluetooth devices connected to your smartphone, it can lead to conflicts during the reset process. Temporarily disconnect any other devices and only keep the Fitbit Versa connected to your mobile device to avoid any interference.

5. Incomplete Data Removal: If you’re resetting your Fitbit Versa to erase all data, but you notice that some information is still present after the reset, there may be some residual data. In this case, perform a factory reset to ensure all data is completely wiped from the device.

6. Failed Bluetooth Pairing: If you’re unable to pair your Fitbit Versa with your mobile device after the reset, ensure that Bluetooth is enabled on both devices. If the problem persists, try forgetting the device on both the Fitbit app and your phone’s Bluetooth settings, then attempt to pair them again.

By troubleshooting common reset issues, you can overcome any obstacles that may arise during the reset process of your Fitbit Versa. If you encounter any other specific issues, make sure to consult the Fitbit support website or reach out to their customer support for further assistance.


Resetting your Fitbit Versa is a useful troubleshooting method when facing issues with your device. Whether you’re experiencing performance glitches, unresponsive screens, or simply want to start fresh, performing a reset can often solve these problems. By following the simple steps outlined in this article, you can quickly and easily reset your Fitbit Versa.

Remember to back up any important data before resetting your device, as it will erase all personal settings and data. If you encounter repeated issues even after resetting, it may be best to reach out to Fitbit customer support for further assistance.

With a properly reset Fitbit Versa, you can get back to enjoying all the features and functionality it offers, ensuring a seamless and optimal user experience. Keep this guide handy for future reference, as it can be a valuable resource whenever you need to reset your Fitbit Versa.


Q: How do I reset my Fitbit Versa?
To reset your Fitbit Versa, follow these steps:
1. Swipe down from the top of the screen and tap on the settings icon.
2. Scroll down and tap on “About”.
3. Scroll down and tap on “Factory Reset”.
4. Follow the on-screen instructions to complete the reset process.
Please note that resetting your Fitbit Versa will erase all data and settings, so make sure to create a backup of your important information before proceeding with the reset.

Q: Will resetting my Fitbit Versa delete my fitness data?
Yes, resetting your Fitbit Versa will delete all your fitness data as well as any personalized settings. It is recommended to sync your Fitbit with the app to ensure your data is backed up before initiating a reset.

Q: My Fitbit Versa is frozen and unresponsive. Should I reset it?
If your Fitbit Versa becomes unresponsive or frozen, performing a reset can often resolve the issue. Try a soft reset first by pressing and holding the left and bottom right buttons simultaneously until the Fitbit logo appears. If the problem persists, you may need to proceed with a factory reset as mentioned in the earlier question.

Q: How long does it take to reset a Fitbit Versa?
A factory reset on a Fitbit Versa usually takes around 5 minutes to complete. However, the time may vary slightly depending on the device’s performance and the amount of data stored on it.

Q: Can I reset my Fitbit Versa using the app?
No, the reset procedure for a Fitbit Versa cannot be initiated from the mobile app. You’ll need to access the device’s settings menu as described in the first question to perform a reset.