To shut off your Fitbit Surge, open the device’s Settings screen, then swipe up until you find Shutdown and tap it. This is the only method to completely power down the device, and it is useful for saving battery life or preparing the Surge for storage.
How to shut off your Fitbit Surge
Shutting down your Fitbit Surge uses only the device’s physical buttons and on-screen menus. The process is done entirely on the Surge itself, no phone, app, or computer is required. You might want to shut off the Surge to conserve battery when you won’t use it for a while, or before storing it for an extended period. The steps below walk you through the exact button presses.
Step 1: Open the Settings menu
Press the Home or Select button to wake the device if the screen is off. Once the screen is active, use the buttons to navigate through the main menu until you see the Settings icon (a gear symbol). Press the Select button to open the Settings menu.
Step 2: Find and confirm Shutdown
- Inside the Settings menu, use the Select button to scroll up through the list of options.
- Continue scrolling until the Shutdown option appears on the screen.
- Press the Select button to choose Shutdown. The Surge will then display a confirmation prompt.
- Confirm your choice on the prompt to begin the shutdown process.
Step 3: Verify the device is off
After you confirm the shutdown, the screen will go completely blank and will not respond to any taps or touches. This blank, unresponsive screen confirms the Surge is off. To turn the device back on, press any button on the Surge.
Troubleshooting: What to do if your Surge is frozen
If your Fitbit Surge becomes unresponsive and will not let you navigate to the Shutdown option, use the official restart method. Hold the Home button and the Select button together for 10 to 15 seconds until the screen flashes or dims. Release both buttons, then wait 10 seconds after the screen fully turns off. Finally, press the Home button to power the Surge back on. This is the only documented recovery step for a frozen Surge; there is no separate troubleshooting menu for shutdown.
Frequently Asked Questions
How do I shut off my Fitbit Surge?
Open the Settings menu on the device, swipe up to find Shutdown, tap it, and confirm on the prompt that appears. This is the only way to completely power off the Surge using the device itself.
How do I turn my Fitbit Surge back on after shutting it off?
Press any button on the Surge. The device will power on and begin its normal startup sequence.
What should I do if the normal shutdown fails?
If the Surge is frozen and won’t respond to button presses in the Settings menu, hold the Home and Select buttons together for 10 to 15 seconds until the screen flashes. Release both buttons, wait 10 seconds, then press Home to restart the device.
Will shutting off the Surge affect my Fitbit battery and power settings?
No. Shutting off the Surge simply powers down the device. It does not change any Fitbit battery and power settings you have configured, and those settings will remain the same when you turn the Surge back on.
Can I shut off my Fitbit Surge from the app or my phone?
No. The shutdown option is available only on the Surge device itself. There is no documented way to shut off a Surge from the Fitbit app, an iPhone, an Android phone, or any carrier setting.
