AT&T Will Replace A Water Damaged Galaxy S4 Active, But Only Once

Mobile Phone

If you are the proud owner of a Samsung Galaxy S4 Active and unfortunate enough to have experienced water damage, AT&T has a solution for you. The telecommunications giant has implemented a one-time replacement program for customers whose Galaxy S4 Active devices have been compromised by water. This initiative aims to address the common issue of water damage, which can render the phone inoperable and lead to costly repairs or replacements. With this program, AT&T is showing their commitment to customer satisfaction and ensuring that their customers can continue to enjoy the superior features and performance of the Galaxy S4 Active. If you find yourself in the unfortunate situation of water damage to your Galaxy S4 Active, read on to learn more about AT&T’s replacement program and how it can help you get back on track with a fully functioning phone.

Inside This Article

  1. AT&T’s Water Damage Policy
  2. The Case of the Galaxy S4 Active
  3. AT&T’s Replacement Policy for Water Damaged Devices
  4. Conclusion
  5. FAQs

AT&T’s Water Damage Policy

When it comes to the handling of water-damaged devices, AT&T has a specific policy that customers need to be aware of. Given that water damage is a common issue for mobile phones, understanding the policy can be crucial in case of accidents.

AT&T’s policy states that they will replace water-damaged devices under certain conditions. However, it is important to note that the policy only allows for a one-time replacement for water damage, and this replacement is subject to additional fees.

If you find yourself with a water-damaged device, the first step is to contact AT&T’s customer support or visit a local store. They will assess the extent of the water damage and determine if a replacement is necessary. However, keep in mind that this replacement may come with a fee, and the amount will depend on various factors including the type and model of the device.

It’s worth noting that the water damage policy applies to devices that are not covered by insurance or warranty. If you have insurance or an extended warranty, you may be eligible for a replacement or repair, subject to the terms and conditions of your coverage.

Moreover, AT&T’s water damage policy does not cover intentional damage or damages caused by improper use of the device. It is essential to handle your mobile phone with care and avoid exposing it to excessive water or moisture.

Overall, it is essential for AT&T customers to be aware of the water damage policy in case they encounter any issues with their devices. While AT&T allows for a one-time replacement of water-damaged devices, it is crucial to remember that this replacement may come with additional fees. It’s always recommended to handle your mobile phone with care and take precautions to prevent water damage in the first place.

The Case of the Galaxy S4 Active

In the world of smartphones, accidents happen. And one common mishap that many users face is water damage. The Samsung Galaxy S4 Active, with its durable and waterproof construction, was touted as a phone that could survive in water. However, a specific case involving AT&T’s policies regarding water damage and the Samsung Galaxy S4 Active has raised some eyebrows.

A customer purchased the Galaxy S4 Active with a water resistance rating of IP 67, meaning it should be able to withstand immersion in water up to one meter for thirty minutes. However, despite following these guidelines, the customer’s device experienced water damage.

Upon contacting AT&T for a replacement, the customer was surprised to learn that AT&T’s policy only allows for a one-time replacement of water-damaged devices. This policy left the customer frustrated and disappointed, as the Galaxy S4 Active was marketed as a phone built to withstand water damage.

Some have argued that AT&T’s policy is too strict, considering the phone’s waterproof rating. They believe that if the device fails to live up to its advertised capabilities, AT&T should provide a replacement without any additional costs.

However, it’s important to note that while the Galaxy S4 Active may be water-resistant, it is not completely waterproof. There are limitations to its water resistance, and damage can still occur if the guidelines are not followed precisely. Therefore, AT&T’s policy aims to strike a balance between the customer’s expectations and the limitations of the device.

Despite the limitations, there have been instances where AT&T has offered replacements for water-damaged phones on a case-by-case basis. If there is sufficient evidence that the device was not at fault and the customer followed the water resistance guidelines, AT&T may make exceptions to its one-time replacement policy.

It’s important for customers to understand the limitations of their devices when it comes to water resistance and to follow the manufacturer’s guidelines to minimize the risk of damage. Additionally, it’s advisable to contact AT&T’s customer service directly to discuss any specific issues or concerns.

AT&T’s Replacement Policy for Water Damaged Devices

When it comes to water damage on mobile devices, AT&T has implemented a replacement policy that aims to provide customer satisfaction while still maintaining practicality. Recognizing that accidents happen and water damage is a common issue, the company has clear guidelines in place to assist customers in such situations.

AT&T’s policy states that if a device has been damaged by water, the customer may be eligible for a replacement. However, there are certain conditions and limitations that need to be considered.

The first important factor is that the water damage must not be intentionally caused. If a customer purposely exposes their device to water, AT&T’s replacement policy does not apply. This policy is in place to deter fraudulent claims and ensure that replacements are only provided for accidental damage.

Another consideration is that the replacement offer is applicable only for the first occurrence of water damage. If a customer’s device gets damaged due to water for a second time, they will not be eligible for another replacement. AT&T recognizes the need for responsibility and expects customers to take extra precautions to protect their devices after the first incident.

Additionally, the policy states that the customer must contact AT&T within a specific timeframe if their device has been damaged by water. This is crucial to initiate the replacement process and ensure timely assistance. Customers should consult AT&T’s website or contact customer support to learn the exact timeframe applicable to their particular situation.

It should be noted that the replacement policy may vary depending on the specific device model and its warranty coverage. Customers are encouraged to review the terms and conditions of their device warranty or contact AT&T directly for detailed information about their device’s eligibility.

AT&T’s replacement policy for water damaged devices provides a practical solution to address the common issue of water damage. By offering a one-time replacement for accidental damage, and emphasizing responsible device usage, AT&T aims to provide reliable customer support while promoting device longevity.


In conclusion, AT&T’s policy of replacing a water damaged Galaxy S4 Active only once reflects their commitment to customer satisfaction. While accidents happen, AT&T understands the importance of protecting their customers’ investments in their smartphones. By offering a one-time replacement, they strike a balance between preventing abuse of the policy and ensuring that customers have access to a functional device.

Moreover, this policy highlights the resilience and durability of the Galaxy S4 Active itself. Designed to withstand water damage, it is reassuring to know that AT&T acknowledges and supports this feature. Customers can enjoy peace of mind, knowing that they have a reliable device even in wet or challenging environments.

All in all, AT&T’s approach to water damaged Galaxy S4 Active replacements demonstrates their dedication to providing quality service and support for their customers. So, if you find yourself in need of a replacement for a water damaged Galaxy S4 Active, rest assured that AT&T has you covered.


1. Can AT&T replace a water damaged Galaxy S4 Active?

Yes, AT&T can replace a water damaged Galaxy S4 Active. However, please note that this replacement is only available once as part of their policy.

2. What do I need to provide to have my water damaged Galaxy S4 Active replaced?

To have your water damaged Galaxy S4 Active replaced, you will need to provide proof of purchase, such as a receipt or a copy of your purchase agreement. Additionally, it’s recommended to have all accessories and packaging that came with the phone, as it may be required for the replacement process.

3. Is there a warranty for the replacement Galaxy S4 Active?

Yes, the replacement Galaxy S4 Active comes with a warranty. The duration of the warranty may vary, so it’s advisable to check with AT&T about the specific terms and conditions.

4. What happens if my Galaxy S4 Active gets water damaged again after the replacement?

If your Galaxy S4 Active gets water damaged again after the replacement, you will need to refer to the warranty terms and conditions. Depending on the warranty coverage, you may be eligible for further repairs or replacements. It’s important to note that any accidental water damage is not typically covered by the warranty.

5. Can I get a different phone model as a replacement for my water damaged Galaxy S4 Active?

In general, the replacement for a water damaged Galaxy S4 Active would be the same model. However, in some cases, if the original model is no longer available, AT&T may offer a similar or equivalent phone model as a replacement. It’s best to check with AT&T for the available options in such situations.