To file an AT&T device protection claim, sign in to your account and navigate to the Device protection and warranty section, then select File a claim from the device coverage options. Your first step should be confirming your coverage status: if the line shows Status: Insured, you are enrolled and ready to proceed.
What does AT&T device protection cover?
AT&T device protection covers accidental damage including cracked screens, water damage and liquid removal, loss, and theft. A deductible applies to each claim, so you will pay a set fee when you file. The plan replaces the fluffy 'Benefits' section with straightforward incident-based coverage for eligible postpaid wireless devices.
How to check your AT&T device protection status
- Sign in to your AT&T account.
- Go to the Device protection and warranty section.
- Select the device you want to check.
- Look for the line that shows Status: Insured, if you see this, your device is covered.
This exact path confirms whether you are enrolled before you attempt to file a claim.
How to file an AT&T device protection claim
- Sign in and navigate to Device protection and warranty.
- In the device coverage section, select File a claim.
- You must file your claim within 60 days of the loss or damage.
- If you prefer to call, the direct claims phone number is 888.477.6832.
This is the only official path AT&T provides for starting a claim online. AT&T's brochure says some technical limits exist and that features may not work on all devices; one older AT&T document specifically notes Lock and erase not available for iOS devices. If you need to erase data from lost phone using IMEI, note that AT&T's Lock and erase feature is not available for iOS devices, so check your device type before relying on that option.
AT&T device protection enrollment rules and eligibility
You can enroll only within 30 days of activating or upgrading your device. The device must be undamaged and in good working order at the time of enrollment. AT&T PREPAID plans are excluded from device protection coverage. Only eligible postpaid wireless devices with an active AT&T wireless plan qualify, though connected tablets and some Wi‑Fi-only tablets may also be eligible depending on your plan type. One AT&T protection brochure also lists support for specific Apple Watch models, including Apple Watch SE GPS + Cellular 40mm and 44mm.
Getting help and support for your claim
For additional support, contact ProTech at 866.562.8662 for Protect Advantage or Mobile Protection options. AT&T's Protect Advantage brochure gives ProTech chat/call support through att.com/myprotectadvantage and 888.4PROTECH. AT&T also provides web access at att.com/deviceprotection for ProTech help and coverage-related support. You can also visit att.com/deviceprotection for coverage-related help. AT&T says wireless help is available by phone at 866.562.8662 and prepaid support at 866.727.1998. The ProTech app and Photo Storage app require iOS 9.0 and up or Android 5.0 and up to function. If you are researching Android screen repair costs, note that AT&T's plan covers cracked screens with a deductible, the exact cost depends on your specific device and plan tier.
Frequently Asked Questions
Can I add device protection after 30 days?
No. AT&T enforces a strict 30-day enrollment window from the date of activation or upgrade. After that period, you cannot add device protection to that device.
What happens if I file a claim after 60 days?
AT&T will deny the claim. You must file within 60 days of the loss or damage. There is no extension or grace period.
Does AT&T device protection cover battery replacement?
Coverage for battery issues depends on whether the problem is a mechanical breakdown or accidental damage. Mechanical breakdowns are covered under the plan, but normal battery wear and tear is not.
Can I transfer my device protection to a new phone?
Yes, you can transfer your plan to a new device when you upgrade, provided you enroll the new phone within 30 days of activation and it meets the undamaged condition requirement.
Is there a deductible for screen repair?
Yes, a deductible applies to all claims, including screen repairs. The amount varies by device model and the specific protection plan you selected.
