Groupon does not provide a public telephone number for customer service. If you are looking for the Groupon customer service number, the company directs all users to its online help center and mobile app instead of offering phone support.
Does Groupon have a customer service number?
Groupon does not publish a general customer service phone number. The company's support system is built around self-service tools, live chat, and email. Attempts to find a working number online often lead to outdated or unofficial listings. Instead of looking up phone numbers and customer service lines, Groupon wants you to use its website or mobile app to get help.
How to contact Groupon via the website
To reach customer support through the website, go to groupon.com/help or groupon.com/faq. From there, you can access live chat or submit an email request.
- Visit groupon.com/help or groupon.com/faq.
- Choose "Live Chat" to speak with an agent in real time, or select "Email" to send a detailed message.
- If using email, provide a clear description of your problem and include any relevant order details.
How to contact Groupon via the mobile app
The Groupon mobile app offers a direct path to customer support without needing a phone number.
- Open the Groupon app on your device.
- Tap "My Stuff" in the bottom navigation bar.
- Scroll down and select "Contact Customer Support".
- Choose your issue category and follow the prompts to start a chat or send an email.
What to prepare before contacting Groupon
Having the right information ready can speed up your chat or email interaction. Before reaching out, gather your order number and account details. Also check the FAQ section on the website or app first, many common questions about refunds, cancellations, and voucher use are already answered there. This preparation helps the support team resolve your issue without back-and-forth questions.
Frequently Asked Questions
What is the official Groupon customer service email?
You can email Groupon support at support@groupon.com. Responses typically arrive within 24-48 hours.
Can I get a refund without contacting customer service?
Many refunds can be processed through your Groupon account without speaking to an agent.
Does Groupon offer phone support for urgent issues?
No, Groupon does not provide a phone line for any issue, urgent or not. All support must go through live chat, email, or the app.
What are Groupon's customer service hours?
Groupon's customer service hours are Monday through Sunday from 8 AM to 7 PM Central Time, though hours may vary on holidays.
What details should I include in my email to Groupon?
Include your order number, the email address associated with your account, and a clear description of the problem. Attaching screenshots or receipts can also help speed up the response.
How do I escalate a complaint if chat or email doesn't help?
If you are not satisfied with the initial response, reply to the same email thread or start a new chat and ask to speak with a supervisor. You can also submit feedback through the Groupon website’s escalation form.
