The Equifax credit freeze phone number is (888) 298-0045. Call this direct security freeze line to place, temporarily lift, or permanently remove a freeze on your Equifax credit report.
The Equifax credit freeze phone number is (888) 298-0045
The verified phone number to call Equifax specifically for placing or managing a security freeze is (888) 298-0045. This is the dedicated security freeze line. For general customer service questions not related to a freeze, call 1-888-EQUIFAX (1-888-378-4329). The call center hours are 9:00 am to 9:00 pm ET Monday-Friday and 9:00 am to 6:00 pm ET Saturday-Sunday. If you need phone numbers and calling help for other Equifax services, the general customer service number is the right place to start.
Equifax Credit Freeze Phone Number
Another number sometimes listed for the credit freeze line is 1-800-349-9960.
How to freeze your credit by phone with Equifax
When you call (888) 298-0045, Equifax requires you to verify your identity. You must provide information to confirm who you are. The verification process may involve one of two methods:
- One-time PIN by text message: Equifax can send a one-time code to your phone via text, which you then provide during the call.
- Credit report questions: You may need to answer questions based on information in your Equifax credit report.
Before you call, have your personal information ready, including your Social Security number, date of birth, and current address. This will help the process go smoothly.
Other ways to freeze your Equifax credit
You can also freeze your credit online or by mail. To freeze online, create or sign into a myEquifax account on the Equifax website. To freeze by mail, send a written request using Equifax’s downloadable form and mailing instructions. Both options are free.
Why a credit freeze helps protect you
A security freeze prevents new creditors from accessing your Equifax credit report. This stops identity thieves from opening new accounts or obtaining credit in your name, because lenders cannot check your credit without your permission. The freeze does not affect your existing accounts or credit score. You can temporarily lift or permanently remove the freeze at any time.
Additional Tips for Freezing Your Credit
Consider freezing your credit with other bureaus like Experian and TransUnion for comprehensive protection. Stay informed about security breaches or data leaks that may affect your personal information. Understand the thawing process for situations where you need to temporarily lift the freeze. Keep your credit freeze PIN secure and confidential.
Frequently Asked Questions
Is freezing my Equifax credit free?
Yes. Equifax says placing, temporarily lifting, and permanently removing a security freeze is free.
Can I freeze my Equifax credit online?
Yes. You can place and manage a security freeze online by creating or signing into a myEquifax account.
Can I freeze my Equifax credit by mail?
Yes. Equifax accepts written requests to freeze your credit by U.S. mail. You can download the form and instructions from their website.
How do I get Spanish support for an Equifax credit freeze?
When calling the general Equifax customer service number, callers can choose Option 8 for Spanish-language support.
Is there an Equifax app to freeze my credit?
The freeze is managed by phone, online through myEquifax, or by mail.
How long does a credit freeze last?
A credit freeze remains until you choose to lift or remove it.
