The official Fitbit warranty length is not a single, universal period for all new devices; the only explicit duration stated in Fitbit's current support pages is 90 days for certified refurbished products. For new devices, the warranty length depends on the specific limited warranty document that applies to your purchase date, and the exact coverage is determined during the claims process.
What is the official Fitbit warranty length?
Fitbit’s current support documentation does not publish one standard warranty length for every new device. The only warranty period explicitly listed is 90 days from the date of purchase for certified refurbished Fitbit products, which is called the Refurbished Product Warranty Period. For all other Fitbit-branded devices, the warranty length varies based on the applicable limited warranty document and the purchase date of the product.
How the purchase date affects your warranty
The most important factor in determining your warranty path is the date you bought the device. Fitbit separates claims into two distinct groups based on this date:
- Devices purchased on or after July 11, 2023: Claims are handled through the Google Hardware Warranty Center. You will use Google’s support system to start a claim.
- Devices purchased before July 11, 2023: Claims go through the Fitbit Limited Warranty process. You will use Fitbit’s legacy support channels.
This split is crucial because it determines which warranty center you must contact and which documentation you need to provide. Your purchase date is the single deciding factor for which path to follow.
What a Fitbit warranty covers
Fitbit’s official claim page states that if your device is in-warranty and the claim is covered, you can receive a replacement after contacting support. For lost or damaged devices, the process is handled by reviewing the device warranty through the Google Hardware Warranty Center. If your device is out of warranty or the claim is not covered, you may still be eligible for out-of-warranty service at the Google Store after troubleshooting with support.
Fitbit offers an optional extended warranty called 'Fitbit Protection Plan' for select devices, which covers accidental damage and can be purchased within 45 days of buying a new device.
The warranty does not cover damage caused by accidents, misuse, improper handling, unauthorized modifications, or normal wear and tear.
Strap or band issues like tearing, peeling, or breakage are covered under the warranty.
Water damage is covered if the device was used according to Fitbit's water resistance guidelines, but intentionally submerging it beyond its capabilities may void the warranty.
Charging-related problems, such as a faulty charging cable or difficulties holding a charge, are addressed under the warranty.
How to claim your Fitbit warranty
Follow these verified steps to file a claim. You will need your device’s serial number and proof of purchase date.
- Find the Fitbit serial number. This is required for any claim.
- Choose the correct claim path by purchase date. Use the Google Hardware Warranty Center if purchased on or after July 11, 2023. Use the Fitbit Limited Warranty if purchased before that date.
- Provide your contact information. You will need to give your name, contact details, and the serial number.
- Pick the support option based on your warranty status or whether you purchased Preferred Care.
- If the device is in warranty and the claim is covered, contact support for a replacement.
- If the device is out of warranty or the claim is not covered, troubleshoot with support and ask whether out-of-warranty service is available at the Google Store.
For any questions about your specific device, Fitbit support and ownership help (Fitbit Support, Repairs and Device Identification) is available through the appropriate warranty center based on your purchase date.
iPhone and Android steps
No in-app claim path is provided in the current support documentation.
Frequently Asked Questions
How long is a Fitbit warranty?
They only explicitly state 90 days for certified refurbished Fitbit products. For new devices, the length depends on the applicable limited warranty document and purchase date.
What is the warranty period for a Fitbit?
The only explicitly stated warranty period is 90 days for certified refurbished products.
What does the Fitbit warranty cover?
The warranty covers defects in materials and workmanship under normal use. Intentionally submerging a device beyond its capabilities may void the warranty.
How do you file a Fitbit warranty claim?
Find the serial number, then use the warranty center that matches your purchase date (Google Hardware Warranty Center for devices bought on or after July 11, 2023, or Fitbit Limited Warranty for older devices). Provide your name, contact information, and serial number.
Is there an app path on iPhone or Android for warranty claims?
No in-app claim process is described in the current support documentation.
What happens if my Fitbit is lost or damaged?
The outcome depends on whether the device is still under warranty and the specifics of the claim.
Can I get service if my Fitbit is out of warranty?
Yes. This is a paid service option.
What happens if my Fitbit warranty has expired?
This is a paid service option.
Are there any additional warranty options for Fitbit devices?
Yes.
