To setup HyperX Cloud headset, plug the included 3.5mm audio cable directly into your device's headphone jack. If your device has a single combo audio jack, attach the included audio splitter first, then connect the headset to the combo jack.
What's in the box for your HyperX Cloud headset setup
Your HyperX Cloud headset package includes the headset itself, a 3.5mm audio cable, an audio splitter, a USB adapter, and a detachable microphone. These components allow you to connect the headset to PCs, consoles, and mobile devices using the appropriate port.
Connect via 3.5mm headphone jack
For devices with a standard headphone jack, such as many laptops, smartphones, and gaming controllers, simply plug the 3.5mm audio cable directly into the port. This single connection handles both audio output and microphone input on devices that support a combined signal. For PlayStation users, connect the headset's 3.5mm audio plug to the audio jack on your controller.
Connect via combo jack using the splitter
Some devices, particularly older PCs, use separate jacks for audio output and microphone input. The splitter separates the headphone and microphone signals so both work correctly. If your PC or laptop has separate audio input and output jacks, insert the green plug into the audio output jack and the pink plug into the audio input jack.
Connect via USB port
If your device has a USB port and lacks a 3.5mm jack, use the included USB adapter. Plug the headset's 3.5mm audio cable into the USB adapter, then connect the adapter to your device's USB port. This method provides both audio and microphone functionality through a single USB connection.
Adjust the volume
Use the in-line audio control on the headset cable to adjust volume directly, or use your device's volume settings. The in-line control lets you change volume without interrupting your activity, while device settings offer finer control for balancing the headset with other audio outputs.
Position the microphone
Bend or rotate the detachable microphone so it sits close to your mouth for clear voice pickup. The flexible boom arm allows precise positioning, and rotating the microphone upward can mute it when not in use. Proper placement is essential for communicating clearly in games or calls.
Test the headset
Play audio from your device or make a test recording to confirm both sound output and microphone input are working. Check that audio plays clearly through both ear cups and that your voice records without distortion or background noise. This quick test verifies all connections and settings are correct.
Troubleshooting common issues
No sound
Check that all cable connections are fully inserted and secure. Verify the volume is turned up using both the in-line control and your device's volume settings. Ensure the headset is selected as the default audio output device in your system settings.
Mic not working
Ensure the microphone is fully plugged into the headset and not physically muted by rotating it upward. Check that the mute switch on the in-line control is off. Verify the headset's microphone is selected as the default recording device in your system settings.
One side silent
Check your device's audio balance settings to ensure sound is evenly distributed between left and right channels. If the balance is correct, try reconnecting the cable firmly. A loose connection can cause audio to drop from one ear cup.
No audio when connecting gaming headsets to consoles
When connecting gaming headsets to consoles, ensure your controller has a 3.5mm headphone jack. Some older Xbox controllers require a separate adapter for audio and microphone support. Verify the headset is fully inserted into the controller's port. For Xbox users, you will need the additional Xbox One audio adapter (sold separately) to connect the headset to the controller.
Firmware updates
HyperX regularly releases firmware updates for their headsets to improve performance and add new features. Visit the HyperX website or use the HyperX software to download and install the latest firmware.
Frequently Asked Questions
Can I use my HyperX Cloud headset with my phone?
Yes, if your phone has a 3.5mm headphone jack, plug the audio cable directly into the port. Most modern smartphones support both audio and microphone through a single 3.5mm connection.
How do I clean my HyperX Cloud headset?
Remove the ear pads and headband padding if they are detachable. Wipe surfaces with a soft cloth lightly dampened with water or mild cleaning solution. Let all components air dry completely before reattaching.
Why is my microphone picking up background noise?
Position the microphone closer to your mouth and adjust your device's microphone sensitivity settings. Lowering the gain or input volume can reduce background pickup while keeping your voice clear.
Can I replace the ear pads on my HyperX Cloud headset?
Yes, the ear pads are designed to be removable and replaceable. HyperX sells replacement ear pads separately, and third-party options are also available for different comfort preferences.
Does the HyperX Cloud headset work with Xbox?
It works with Xbox controllers that have a 3.5mm headphone jack. For older Xbox One controllers without a 3.5mm port, you will need the Xbox One Stereo Headset Adapter sold separately.
