How To Retrieve Photos From A Broken Phone

Mobile Phone

Have you ever been in the frustrating situation where your beloved phone suffers a heartbreaking accident? One of the most common consequences of a broken phone is the loss of precious photos. Whether it’s a cracked screen, water damage, or any other unfortunate mishap, the thought of losing those priceless memories can be devastating.

But fear not! In this article, we will guide you through the process of retrieving photos from a broken phone. We’ll provide you with practical solutions, tips, and expert advice to help you recover those treasured snapshots. From utilizing specialized software to exploring alternative methods, we’ve got you covered.

So, if you’re eager to find out how to safeguard your photos and salvage them from a broken phone, keep reading. With our step-by-step instructions and handy tips, you’ll be able to retrieve those precious memories in no time.

Inside This Article

  1. Diagnosing the Damage
  2. Accessing the Storage
  3. Using Data Recovery Software
  4. Seeking Professional Assistance
  5. Conclusion
  6. FAQs

Diagnosing the Damage

When your phone is broken, the first step in retrieving your photos is to diagnose the extent of the damage. This will help you determine the approach you need to take to recover your precious memories.

Start by examining the external components of your phone. Look for any visible signs of physical damage, such as a cracked screen, water damage, or a non-responsive touch panel. If you notice any of these issues, it is likely that the internal components may have been affected as well.

If the damage is not visible from the outside, you can try turning on your phone and see if it boots up normally. Check if the screen displays anything or if you can hear any sounds indicating that the device is functioning. If your phone does not power on or shows abnormal behavior, it could indicate a more severe internal problem.

Another way to diagnose the damage is by connecting your phone to a computer. Use a USB cable to establish a connection and see if the device is recognized by the computer. If the computer detects your phone and allows you to access its files, it suggests that the damage may be limited to the phone’s display or other external parts.

On the other hand, if your phone is not recognized by the computer or shows an error message, it could indicate a more severe issue with the internal storage or other essential components. In this case, you may need to explore more advanced methods for data recovery.

It’s worth noting that diagnosing the damage is not a foolproof method, as some internal issues may not be immediately apparent. However, it provides a good starting point and helps you decide on the most appropriate course of action for retrieving your photos.

Accessing the Storage

When your phone is broken and you want to retrieve your precious photos, accessing the storage becomes crucial. This step allows you to retrieve the files directly from the internal memory or SD card, depending on where your photos are saved.

If your phone has a removable battery and storage card, start by removing the battery and the back cover. Locate the SD card slot and gently remove the card. Insert it into an SD card reader and connect it to your computer. This will allow you to access the SD card and retrieve your photos.

However, if your phone does not have a removable battery or a storage card, you will need to connect it to your computer using a USB cable. Make sure your computer has the necessary drivers installed to recognize your phone. Once connected, your phone will appear as a storage device on your computer.

Open the file explorer on your computer and navigate to the storage drive that represents your phone. Look for the “DCIM” folder, which stands for “Digital Camera Images.” This is where most of the photos captured by your phone’s camera are stored. You can explore this folder and its subfolders to find your desired photos.

If you are unable to find your photos in the “DCIM” folder, your phone’s internal storage might have a different directory structure. Check other common folders such as “Pictures” or “Camera” to locate your photos. Alternatively, use the search function within the file explorer and enter keywords related to your photos.

Remember to copy the photos to a safe folder on your computer or an external drive. This ensures that even if your broken phone becomes completely inaccessible, you have a backup of your precious memories.

Accessing the storage of a broken phone can be a bit tricky, but with some patience and the right tools, you can recover your photos successfully.

Using Data Recovery Software

When your phone is broken and you’re unable to access the storage directly, utilizing data recovery software can be a lifesaver. These powerful tools are designed to scan your device’s internal storage or external memory and extract any recoverable data, including photos.

Here are the steps to retrieve photos from a broken phone using data recovery software:

Step 1: Choose a reputable data recovery software: There are various data recovery software available in the market, both free and paid. Research and select a reliable one that supports your specific phone model and operating system.

Step 2: Install the software on your computer: Most data recovery software needs to be installed on a computer. Follow the instructions provided by the software vendor to complete the installation process.

Step 3: Connect your broken phone to the computer: Use a USB cable to connect your broken phone to the computer where the data recovery software is installed. Make sure to enable USB debugging on your phone if prompted.

Step 4: Launch the data recovery software: Open the data recovery software on your computer and follow the on-screen instructions to start the scanning process.

Step 5: Initiate the scan: The software will begin scanning your broken phone’s storage for recoverable data, including photos. The duration of the scan depends on the size of your phone’s storage.

Step 6: Preview and recover the photos: Once the scan is complete, the software will present a list of recoverable files, including photos. Preview the photos and select the ones you want to recover. Choose a safe location on your computer to save the recovered photos.

Step 7: Complete the recovery process: After selecting the photos, follow the software’s instructions to complete the recovery process. Ensure that you save the photos to a secure location to prevent any further data loss.

It’s important to note that the success of data recovery using software depends on the extent of damage to your phone and the recoverability of the data. For more severe damage, professional assistance may be required.

By following these steps and using data recovery software, you stand a good chance of retrieving your precious photos from a broken phone. Remember to back up your data regularly to minimize the risk of permanent loss in case of accidents or device failure.

Seeking Professional Assistance

When all else fails, and you’re unable to retrieve the photos from your broken phone using DIY methods, it may be time to seek professional assistance. Mobile phone repair shops and data recovery specialists have the expertise and tools needed to recover data from damaged devices.

These professionals have advanced equipment and techniques that can bypass the physical damage of the phone and retrieve the data stored inside. They can perform intricate repairs and delicate operations to extract the files you thought were lost forever.

One of the benefits of seeking professional assistance is that they have experience dealing with a wide range of phone models and types of damage. Whether your phone has a shattered screen, water damage, or any other issue, they have likely encountered similar cases and know the best course of action to take.

Before choosing a professional, it’s important to do some research and find a reputable provider. Look for reviews, testimonials, and make sure they have a track record of successful data recovery cases. You want to ensure that your precious photos are in capable hands.

When you bring your broken phone to a professional, they will evaluate the extent of the damage and provide you with options for data recovery. This may include repairing the phone or extracting the data directly from the storage if the device is beyond repair.

It’s worth noting that seeking professional assistance for data recovery can be more expensive compared to DIY methods. However, if your photos hold sentimental or significant value, it may be well worth the investment to have them safely recovered.

In addition to the data recovery service, some professionals may also offer options to transfer the recovered photos to another device or provide cloud storage solutions to keep your files secure and easily accessible.

Remember, not all cases are guaranteed to be successful. Depending on the extent of the damage, there is a chance that some or all of your photos may be irretrievable. However, by seeking professional assistance, you are giving yourself the best possible chance of recovering your precious memories.


Retrieving photos from a broken phone may seem like a daunting task, but with the right techniques and tools, it is possible to recover your precious memories. Whether you choose to use software solutions or seek professional assistance, always remember to proceed with caution and avoid further damage to your device.

It’s important to take preventive measures by regularly backing up your photos to external storage or cloud services. This way, even if your phone is damaged, you can easily restore your photos without any hassle.

While dealing with a broken phone can be frustrating, knowing that your irreplaceable photos can still be retrieved brings a sense of relief. So, don’t give up hope and give these methods a try. Remember, patience and persistence are key in successfully recovering your photos from a broken phone.

Now that you have the knowledge and resources, go ahead and retrieve those cherished moments captured on your broken phone!


1. Can I retrieve photos from a broken phone?
Yes, it is possible to retrieve photos from a broken phone. There are several methods you can try to recover your photos, depending on the extent of the damage to your phone.

2. What should I do if my phone screen is shattered?
If your phone screen is shattered but the device is still functional, you can try connecting it to a computer using a USB cable. This will allow you to access the files on your phone, including your photos. Alternatively, you can take your phone to a professional repair service to have the screen fixed before attempting to retrieve your photos.

3. My phone doesn’t turn on after it broke. Is there still a way to recover my photos?
If your phone doesn’t turn on after it broke, it can be more challenging to recover your photos. However, you can try inserting the SIM card into another phone or connecting the broken phone to a computer using specialized software for data recovery. It is also recommended to consult a professional phone repair technician for further assistance.

4. Are there any software tools for recovering photos from a broken phone?
Yes, there are software tools available specifically designed to recover data from broken phones. These tools can help you retrieve photos and other files from your broken device, even if it doesn’t turn on or the screen is unresponsive. Some popular software options include Dr.Fone, iMobie PhoneRescue, and FoneLab.

5. Should I backup my photos to prevent loss in case my phone breaks?
Absolutely! It is always a good practice to regularly backup your photos and other important data to prevent loss in case of unforeseen circumstances like a broken phone. You can backup your photos to cloud storage services such as Google Drive, Dropbox, or iCloud, or use dedicated apps for photo backups like Google Photos or Apple iCloud Photo Library.