To turn off your Motorola Moto G Pure, press and hold the Power button, then tap Power off on the screen. This guide covers the documented methods for powering your phone on and off, including what to do if the screen is frozen.
Method 1: Use the power button (recommended)
This is the standard method documented in Motorola’s user guide for the Moto G Pure.
- Press and hold the Power button on the right side of the phone.
- When the power menu appears on the screen, tap Power off.
- Wait a few seconds for the device to shut down completely.
Method 2: Use volume up and power buttons
AT&T’s support page for the Moto G Pure documents this alternative method.
- Press and hold the Volume Up button and the Power button at the same time.
- When the power menu appears, tap Power off.
- The phone will shut down after a few seconds.
AT&T’s Moto G Pure support page says to press and hold Volume up and Power, then tap Power off.
What to do if your Moto G Pure is frozen
If the screen is unresponsive or the phone is not reacting to touches, use the documented force-shutdown method.
- Press and hold the Power button only.
- Keep holding it down until the screen goes black and the phone powers off completely.
- Release the button once the device is off.
AT&T says to hold down the Power button until the phone powers off if the phone is frozen.
How to turn your Moto G Pure back on
Once the phone is off, turning it back on is straightforward.
- Press and hold the Power button.
- Release the button when you see the Motorola logo appear on the screen.
- Wait for the phone to finish starting up.
Frequently Asked Questions
Can I turn off the Moto G Pure from the Settings menu?
No. Use the Power button or the Volume Up + Power button method instead. No settings-menu shutdown path was documented in the retrieved Moto G Pure guide.
Can I turn it off from the Quick Settings menu?
No. The documented methods rely on physical button presses.
What if the power button doesn't respond at all?
If the power button is physically stuck or unresponsive, try the Volume Up + Power button method. If neither works and the phone is frozen, holding the Power button for an extended period should force a shutdown. If the phone still does not respond, contact Motorola support or your carrier for hardware assistance.
Can I turn off the Moto G Pure using only the volume down button?
No. AT&T documents Volume Up + Power as the alternative, not Volume Down alone.
A separate Motorola guide for a different model, the moto g power - 2025, says Swipe down from the top of the screen twice, then tap Power off, or press Power + Volume up simultaneously, then tap Power off. That page is for a different device, so it should not be presented as the Moto G Pure’s documented method.
