To perform a factory reset moto g pure, you can use the Settings app or Recovery mode if the phone is frozen. The primary method erases all personal data and restores the device to its original factory settings, which is useful for fixing persistent software issues or preparing the phone for sale.
Backup Your Data
Motorola’s reset page warns that a factory reset erases all data on the phone and returns it to factory settings. Before proceeding, ensure any important files, contacts, or media are saved elsewhere, as the reset cannot be undone.
Factory reset moto g pure from Settings
If your phone is working normally, this is the most straightforward method. Open the Settings app and navigate to System > Reset options > Erase all data (factory reset). Tap Erase all data to confirm. AT&T's support page shows the same Settings path and adds the confirmation step Erase all data. Motorola says to allow several seconds for the reset to complete and several minutes for the reboot. This is the documented path for the Moto G Pure and is ideal when you can access the Settings menu.
Factory reset moto g pure from Recovery mode
Use this method when the phone is frozen, unresponsive, or will not boot into Settings. First, charge the battery to 30% or more, then turn off the phone completely. Press and hold Volume Down and Power at the same time until the phone turns on. Use Volume Down to highlight Recovery mode, then press Power to restart into Recovery mode. Once in Recovery mode, use the volume buttons to highlight Wipe data/factory reset, press Power to select it, then highlight Factory data reset and press Power again to confirm. After the reset completes, highlight Reboot system now and press Power to finish. Allow several minutes for the phone to reboot.
Recovery mode troubleshooting
If you see the Android robot with a red exclamation mark, press and hold Power and, while holding it, press and release Volume Up once. If the phone does not finish rebooting after the reset, Motorola says to press and hold Power until the screen turns dark, then release it to power up normally.
Supported models and what to expect
Motorola’s reset instructions are specifically published for the moto g pure. AT&T's device support page identifies the model as Motorola moto g pure (XT2163-6). The AT&T page presents the same Settings path for the Moto G Pure without listing an Android version limit. The reset process takes several seconds to complete, and the reboot takes several minutes. Remember that all data on the phone is erased, including apps, settings, and personal files. For those frequently factory resetting phones, this process restores the device to a clean, out-of-box state.
Frequently Asked Questions
Does Motorola document a battery requirement?
Yes. Motorola says to charge the battery to 30% or more before using Recovery mode.
What if Recovery mode shows an Android robot with a red exclamation mark?
Motorola says to hold Power and press Volume Up once to access the recovery menu.
Will a factory reset remove software updates on my Moto G Pure?
No. Performing a factory reset will not revert the device to a previous software version. It erases user data and apps but leaves the current installed software version in place.
Is there a separate iPhone method for this phone?
No. The phone is a Motorola Android device, and the documented reset steps are for the Moto G Pure itself.
Related reading: How To Factory Reset Moto G Power 2022.
