How Do You Restart Your Fitbit

Mobile Accessories

Welcome to the world of fitness tracking with Fitbit! Whether you’re a new Fitbit user or someone who’s been using it for a while, you may encounter situations where restarting your device becomes necessary. Restarting your Fitbit can help resolve various issues, such as unresponsiveness, syncing problems, or when you simply want to give your device a fresh start.

In this article, we will guide you through the process of restarting your Fitbit device. From the popular Fitbit Charge to the sleek Fitbit Versa, we’ll cover the steps for different models in a concise and easy-to-follow manner. So, if you’re wondering how to restart your Fitbit and get back on track towards your fitness goals, keep reading!

Inside This Article

  1. Methods to Restart Your Fitbit
  2. Troubleshooting Tips
  3. Conclusion
  4. FAQs

Methods to Restart Your Fitbit

If your Fitbit is not functioning properly, or if it’s frozen or unresponsive, restarting it can often solve the issue. Restarting your Fitbit is a simple process that can be done in a few different ways. In this article, we will discuss three methods you can use to restart your Fitbit device.

  1. Method 1: Soft Reset
  2. A soft reset is the most common way to restart your Fitbit device. This method will not erase your data and is usually recommended as the first step to troubleshooting most issues. To perform a soft reset:

    • Press and hold the button on your Fitbit device for about 10 to 15 seconds.
    • Release the button.
    • Your Fitbit will restart, and you’ll see the logo on the screen, indicating that it is powering back on.
  3. Method 2: Hard Reset
  4. A hard reset is a more advanced method that should only be used if a soft reset doesn’t resolve the issue. Unlike a soft reset, a hard reset will erase all data from your Fitbit device, so make sure to sync your data before proceeding. To perform a hard reset:

    • Go to the Settings menu on your Fitbit device.
    • Scroll down and select “About”.
    • Tap on “Factory Reset” or “Clear User Data”.
    • Follow the on-screen instructions to confirm the reset.
    • Your Fitbit device will reset and be restored to its factory settings.
  5. Method 3: Charge Reset
  6. If your Fitbit is not responding at all, it could be due to a drained battery. In this case, performing a charge reset can help. To perform a charge reset:

    • Connect your Fitbit device to the charging cable.
    • Make sure the charging ports on both the device and the cable are clean and free of debris.
    • Leave your Fitbit connected to the charger for at least 10 minutes.
    • After the charge reset, disconnect your Fitbit from the charger and see if it powers on.

By following these methods, you can easily restart your Fitbit device and resolve any minor issues you may be facing. If the problem persists after trying these methods, it is recommended to contact Fitbit support for further assistance.

Troubleshooting Tips

Even though Fitbit devices are built with advanced technology, occasional issues may arise that require troubleshooting. In this section, we will explore some common troubleshooting tips to help you resolve any problems with your Fitbit.

1. Ensure Proper Charging: If your Fitbit device is not turning on or is experiencing battery issues, it could be due to improper charging. Make sure you are using the original charging cable and plug it securely into a power source. Clean the charging contacts on both the device and the cable to ensure a proper connection.

2. Update Firmware: Fitbit regularly releases firmware updates to improve device performance and add new features. Ensure that your Fitbit device is running the latest firmware version by checking for updates through the official app or website. Keeping your device updated can often resolve issues and enhance overall functionality.

3. Restart or Reset: Sometimes, restarting or resetting your Fitbit device can help resolve software glitches or connectivity issues. To restart, simply turn off your device and then turn it back on. If the problem persists, you can perform a factory reset. However, be aware that a factory reset will erase all data from your device, so make sure to sync your Fitbit with the app to back up your data.

4. Check App Permissions: To ensure seamless communication between your Fitbit device and the app, it is essential to check the app permissions. On your mobile device, go to the app settings and enable permissions like Bluetooth, location, and notifications. These permissions allow the app to sync and communicate properly with your Fitbit device.

5. Adjust Heart Rate Settings: If you are experiencing inaccurate heart rate readings or issues with the heart rate monitor, you can try adjusting the heart rate settings. In the Fitbit app, go to the heart rate settings and enable or disable options like heart rate zones or sample rate to see if it improves the accuracy of the readings.

6. Check Smartphone Compatibility: Fitbit devices require a compatible smartphone or tablet to sync and access certain features. Ensure that your device is running on a compatible operating system and meets the minimum system requirements specified by Fitbit. If your device is not compatible, you may encounter connectivity or functionality issues.

7. Reset Bluetooth Connection: If your Fitbit device is not syncing or connecting to the app, you can try resetting the Bluetooth connection. On your mobile device, go to the Bluetooth settings, locate the Fitbit device, and select “Forget” or “Unpair.” Then, turn off Bluetooth and restart your device. Afterward, turn on Bluetooth and try to pair your Fitbit device again.

8. Contact Fitbit Customer Support: If you have tried all the troubleshooting tips and are still experiencing issues with your Fitbit device, it is recommended to reach out to Fitbit customer support for further assistance. They have a dedicated team of professionals who can provide personalized solutions to resolve any technical problems.

By following these troubleshooting tips, you can effectively resolve common issues with your Fitbit device and ensure a seamless experience. However, if the problem persists, it is advisable to consult the official Fitbit documentation or contact their customer support for additional help.

After exploring the various ways to restart your Fitbit, you can now take control of your device and troubleshoot any issues that may arise. Whether it’s a frozen screen, unresponsive buttons, or syncing problems, knowing how to restart your Fitbit can save you time and frustration.

Remember to follow the correct steps for your specific Fitbit model, as the process may vary slightly. If you’re unsure, consult the Fitbit website or contact customer support for assistance. Regularly restarting your Fitbit can help maintain its optimal performance and ensure accurate tracking of your activity and health data.

With a simple reset, your Fitbit will be back up and running, ready to help you track your steps, monitor your heart rate, and achieve your fitness goals. So don’t let a technical glitch hold you back – restart your Fitbit and get back on track to a healthy and active lifestyle.


1. How do I restart my Fitbit?
To restart your Fitbit device, follow these steps:
1. Locate the power button on your Fitbit device. It is usually located on the side or bottom of the device.
2. Press and hold the power button for at least 10-15 seconds.
3. Release the power button.
4. Your Fitbit device will power off and then restart. You may need to wait a few seconds for it to turn back on.
5. Once your Fitbit device has restarted, it should be ready for use.

2. Will restarting my Fitbit erase my data?
No, restarting your Fitbit device will not erase your data. Your activity history, personalized settings, and other data will remain intact. Restarting your Fitbit is a simple troubleshooting step that can help resolve minor issues with your device.

3. How often should I restart my Fitbit?
There is no specific frequency for restarting your Fitbit device. However, if you notice any performance issues, syncing problems, or unresponsive behavior, a restart can be a good first troubleshooting step. Additionally, restarting your Fitbit every once in a while can help refresh its system and improve overall performance.

4. What should I do if my Fitbit is not responding to a restart?
If your Fitbit device is not responding to a restart, try these steps:
1. Check if the battery is charged. If the battery is low, charge your Fitbit device for at least an hour before attempting to restart it again.
2. Remove the device from the charger, if connected.
3. If you have a Fitbit tracker with a removable battery, remove the battery and reinsert it after a few seconds before trying to restart it again.
4. If none of these steps work, contact Fitbit customer support for further assistance.

5. Will restarting my Fitbit fix sync issues?
Restarting your Fitbit device can sometimes help resolve sync issues. Before restarting, make sure to check if your phone or computer has a stable internet connection and that the Fitbit app is up to date. If you are still experiencing sync problems after restarting, you can try unpairing and re-pairing your Fitbit device to the app or consult the Fitbit support website for additional troubleshooting steps.