To restart a Fitbit Luxe, you can use a soft restart from the screen if the device is responsive, or a force restart with the charging cable if the screen is frozen or black.
How to restart a Fitbit Luxe from the screen
If your Fitbit Luxe is still responsive and you can navigate the display, perform a soft restart through the settings menu. This method is ideal for resolving minor glitches without needing the charging cable.
- Swipe down from the clock face to open the quick settings menu.
- Tap "Settings."
- Scroll down and tap "Restart device."
- Confirm the restart by tapping "Restart" again.
The device will power off and on again, and the Fitbit logo should appear. This process does not erase any data or settings.
Force restart a Fitbit Luxe with the charging cable
When the screen is black, the device is frozen, or it will not respond to touch, a force restart is required. This method uses the physical button on the charging cable itself, not the tracker.
- Connect your Fitbit Luxe to its charging cable.
- Plug the charging cable into a USB port on a computer or a UL-certified USB wall charger.
- Locate the small physical button on the flat end of the charging cable (the end that connects to the USB port).
- Press this button 3 times, pausing for exactly 1 second between each press.
- Wait 10 to 15 seconds.
The Fitbit logo should appear on the display, and the tracker will vibrate, indicating a successful restart. If you see the logo, the device is now running again.
What to do if the force restart fails
If the screen remains black after the force restart, try these troubleshooting steps before contacting support.
Clean the charging contacts and pins
Clean the charging contacts on the back of the Luxe and the pins on the charger with a dry cloth or a cotton swab dipped in rubbing alcohol. Dirt or oil can prevent the device from receiving power.
Check the charging cable pins
Ensure the charging pins on the cable spring back up; if any are stuck, the cable may need replacement. A damaged cable will not deliver power or allow the force restart to work.
Wait for a drained battery to charge
If the battery is completely drained, the screen may remain black for several minutes even after connecting to power before showing signs of life.
Change the clock face via the Fitbit app
If the screen remains black but the Fitbit app shows the Luxe is syncing, try changing the clock face through the app to force the display to redraw. Open the Fitbit app, tap your profile icon, select your Luxe, and choose a different clock face. This can resolve a blank screen that is caused by a frozen display driver rather than a dead battery. Note that this is a separate action from how to change the clock face on Fitbit charge 4, as the process differs by device.
Contacting Fitbit support
If you have tried both restart methods, cleaned the contacts, checked the cable, waited for the battery to charge, and changed the clock face, but the Fitbit Luxe still does not respond, contact Fitbit support. Provide them with details of the troubleshooting steps you have already taken. They can assist with further diagnostics or a warranty replacement if needed.
Frequently Asked Questions
Will restarting my Fitbit Luxe delete my data?
No. A soft restart or force restart does not erase any data, settings, or activity history. Your synced data remains safe in your Fitbit account.
How often should I restart my Fitbit Luxe?
There is no set schedule. Restart only when you encounter issues such as an unresponsive screen, syncing problems, or unusual behavior. Routine restarts are not necessary.
What should I try next if the screen is still black after force restarting?
First, ensure the charger is plugged into a working USB port. Then clean the contacts and pins.
Can a force restart fix syncing problems?
Yes. A force restart can resolve syncing issues if the device's operating system has stalled. After the restart, open the Fitbit app and pull down to sync. If problems persist, check your phone's Bluetooth settings and ensure the Fitbit app is up to date.
Why does the Fitbit app say my Luxe is connected but the screen is black?
This usually indicates the display has frozen while the internal electronics are still running. Try changing the clock face via the app to force the screen to redraw. If that does not work, perform a force restart with the charging cable.
Does restarting affect my Fitbit battery and power settings?
No. Restarting does not change your Fitbit battery and power settings, such as sleep mode or screen wake preferences. Those settings are stored in your Fitbit account and remain unchanged after a restart.
