To reset your Fitbit, you need to know the difference between a restart and a factory reset. A restart turns the device off and on without deleting any of your activity data, while a factory reset erases all stored data, including unsynced data, alarms, goals, and notifications.
What does it mean to reset your Fitbit?
“Reprogramming” is not an official Fitbit term. Fitbit support and ownership help pages describe two distinct actions: a restart and a factory reset. A restart is a non-destructive reboot that preserves your activity history. A factory reset is a destructive process that returns the device to its original out-of-box state, deleting everything not yet synced to your account, plus your alarms, goals, and notifications.
How to restart your Fitbit
A restart simply turns your Fitbit off and on again. It does not erase any activity data, so it is the safest first step when troubleshooting. The exact button sequence to restart your device varies by model. Check your specific Fitbit model’s official support page for the correct restart procedure.
How to factory reset your Fitbit
For many Fitbit trackers, the official factory reset sequence uses the charging cable and a button. Follow these steps exactly:
- Attach the charging cable to the tracker and plug the other end into a USB port.
- Press and hold the button for approximately 2 seconds.
- While still holding the button, disconnect the charging cable from the tracker.
- Wait about 7 to 9 seconds.
- Release the button and hold it down again.
- When ALT appears and flashes white, release the button and hold it down again.
- After a vibration, let go and hold the button down again.
- When ERROR 0X01 appears, release the button and hold it down again.
- When ERASE appears, release the button.
- The tracker turns off.
- To turn it back on, press the button or connect it to the charging cable.
- If the time reads 0:00, the reset succeeded.
Some Fitbit models can be reprogrammed directly from the device, while others require connecting it to a computer and using the Fitbit Connect software.
What happens after a factory reset?
After the final step, the tracker powers off. A successful factory reset is confirmed when the device shows a time of 0:00.
Troubleshooting: restart vs. factory reset
Always try a restart first. Because a restart does not delete activity data, it is the best way to fix minor issues without losing anything. A factory reset should be your last resort, as it permanently erases unsynced data, alarms, goals, and notifications. If you want to avoid data loss, use the restart option instead of the factory reset. Before reprogramming your Fitbit device, it is recommended to check for updates for the Fitbit app and firmware. If your Fitbit becomes unresponsive after reprogramming, try performing a hard reset by holding down the power button for 15-20 seconds until the device restarts. To maximize battery life, optimize your device settings: adjust screen brightness, reduce the number of notifications, and disable unnecessary features. Regularly clean your device using a mild soap and water solution or a non-abrasive cleaning wipe. Ensure that the sensors on the back of your Fitbit are clear of any obstructions.
Frequently Asked Questions
Is “reprogramming” the same as resetting?
No. Fitbit’s official wording uses “restart” and “factory reset.” “Reprogramming” is not an official term.
Does restarting erase data?
No. A restart does not lose any activity data.
Does a factory reset erase everything?
It deletes stored data, including anything not yet synced, plus alarms, goals, and notifications.
Is there an official iPhone or Android menu path for resetting a Fitbit?
No. The official reset steps are performed on the device itself, not through a phone app menu.
Can I reprogram my Fitbit on a computer?
No, the Fitbit can only be reprogrammed through the Fitbit app on a compatible smartphone or tablet.
