Your PS5 headset keeps cutting out most often because of wireless interference from nearby devices like Wi-Fi routers, which disrupt the signal between the headset and console.
Why your PS5 headset keeps cutting out
Wireless interference is the primary culprit. Devices such as Wi-Fi routers, microwaves, and other electronics that generate electromagnetic waves can disrupt the connection between your headset and the PS5. This leads to intermittent audio dropouts. Follow the steps below to identify and resolve the issue.
1. Eliminate wireless interference
Identify and remove sources of interference near your PS5 and headset. Move your Wi-Fi router, microwave, cordless phones, and other wireless electronics at least a few feet away from the console. Physical obstructions like walls, furniture, or other electronic devices can block or degrade the wireless signal. If you use a Sony INZONE headset, note that a human body between the headset and the console can cause audio dropout; position the console so it faces the same direction as the headset’s antenna to improve communication.
2. Reposition the USB wireless adapter
Plug the headset’s USB wireless adapter firmly into the console’s USB port, preferably the front port for a clear line of sight. Keep it away from other wireless dongles or USB devices that could cause interference. For INZONE headsets connected via Bluetooth, open the INZONE Hub software and set “BLUETOOTH CONNECTION QUALITY” to “Priority on Stable Connection” to reduce dropouts.
3. Check your headset's battery and charge
A low battery can cause audio interruptions. Before troubleshooting further, fully charge your headset. A critically low battery may struggle to maintain a stable connection, resulting in cutouts.
4. Update your PS5 and headset firmware
Outdated software can cause audio issues. Ensure your PS5 console system software is updated to the latest version. Also check for firmware updates for your headset through its companion app (such as the INZONE Hub) and install them if available.
5. Configure PS5 audio output settings
Navigate to Settings > Sound > Audio Output on your PS5. Confirm that the Output Device is set to your headset, either “Headset Connected to Controller” for wired headsets or “USB Headset” for wireless models. Incorrect settings can cause audio to route improperly and cut out.
6. Reset your PlayStation wireless headset
If other steps fail, perform a full reset. Turn off the headset. Insert the USB wireless adapter into the console. Use a small pin to push the reset button on the adapter for at least one second. On the headset, hold down the CHAT button and VOLUME+ button while sliding the power switch to on. This clears software glitches that may cause dropouts.
7. Test the headset on another device
To isolate whether the problem is the headset hardware or the PS5 console, connect the headset to a PC, smartphone, or another device. If the audio still cuts out, the headset likely has a hardware fault. If it works fine elsewhere, the issue is with the PS5.
Still having audio problems?
If you have completed all steps and the headset still cuts out, a hardware fault is the likely cause. Hardware malfunction or defect within the headset itself, such as faulty wiring, loose connections, or damaged components, can cause audio interruptions. Check the warranty status of your headset and contact the manufacturer for repair or replacement. For general headset issues, refer to our hub page for troubleshooting gaming headsets.
Frequently Asked Questions
Can a weak Bluetooth signal cause my PS5 headset to cut out?
Yes. If your headset uses Bluetooth, distance from the console or obstacles like walls can weaken the signal. Stay within the recommended range and minimize physical obstructions.
Why does my PS5 headset cut out only in certain games?
Some games may have audio settings that conflict with your headset. Check in-game audio options for output device settings and try disabling any surround sound or 3D audio features to see if dropouts stop.
Will a USB extension cable help with interference?
Yes. Moving the USB wireless adapter closer to your headset using a USB extension cable can reduce interference from the console’s other electronics and improve signal stability.
My headset works fine wired but cuts out wirelessly, what does that mean?
This confirms the issue is wireless interference or a problem with the wireless adapter, not the headset itself. Focus on repositioning the adapter and removing sources of interference.
How often should I update my PS5 headset firmware?
Check for updates every few months or whenever you experience audio issues. Manufacturers release updates to fix bugs and improve compatibility with new PS5 system software.
Why is my PS5 headset not charging?
Check cable connection, clean charging port, try different cable/port, contact support.
