Why Isnt My Fitbit Sense Charging

Mobile Accessories
Source: Amazon.com

In today’s fast-paced world, where technology has become an essential part of our everyday lives, our reliance on smart devices has increased significantly. Fitbit, a popular brand known for its innovative fitness trackers, has gained a loyal following due to its advanced features and sleek designs. However, encountering issues with these devices can be frustrating, especially when it comes to charging problems. If you’re asking, “Why isn’t my Fitbit Sense charging?” then you’re in the right place. In this article, we’ll explore the possible reasons behind this issue and provide you with some troubleshooting steps to fix the problem. So, let’s dive in and uncover the solutions to this common dilemma faced by Fitbit Sense users.

Inside This Article

  1. Common Reasons for Fitbit Sense Not Charging
  2. Troubleshooting Tips for Fitbit Sense Charging Issues
  3. Check Charging Cable and Connections
  4. Resetting Fitbit Sense to Resolve Charging Problems
  5. Conclusion
  6. FAQs

Common Reasons for Fitbit Sense Not Charging

Are you frustrated because your Fitbit Sense is not charging? Don’t worry, you’re not alone. Many Fitbit users have encountered this issue, and there can be several reasons why your device is not charging properly. Understanding these common reasons can help you troubleshoot the problem and get your Fitbit Sense back up and running in no time.

1. Charging cable issues: The first thing you should check is the charging cable. Ensure that it is not damaged or frayed. If you notice any visible damage, it is advisable to replace the cable with a new one. Sometimes, simply using a different charging cable can solve the charging problem.

2. Loose or dirty charging connections: Another common reason for charging issues is loose or dirty charging connections. Inspect the charging port on the back of your Fitbit Sense and clean it gently with a soft, dry cloth. Make sure there is no debris or dirt blocking the connection. Also, ensure that the charger is securely connected to the device.

3. Battery drain: If your Fitbit Sense battery is completely drained, it may take some time to power up. Connect your device to the charger and leave it for at least 15-30 minutes to allow the battery to regain enough power to turn on. If it still doesn’t charge, proceed to the next troubleshooting step.

4. Software issues: Occasionally, software glitches can cause charging problems. Try restarting your Fitbit Sense by pressing and holding the button for 10-15 seconds until the Fitbit logo appears on the screen. This action can resolve minor software issues and help your device charge properly.

5. Environmental factors: Extreme temperatures can impact the charging process. If the ambient temperature is below 32°F (0°C) or above 113°F (45°C), it may affect the charging performance of your Fitbit Sense. Try moving to a more moderate temperature and see if that improves the charging process.

6. Hardware damage: In some cases, physical damage to the device can prevent it from charging. Check for any signs of damage, such as cracks on the screen or water damage, and contact Fitbit support for further assistance if needed.

Remember, if you have tried all the troubleshooting steps and your Fitbit Sense is still not charging, it might be time to reach out to Fitbit customer support for personalized assistance. They will be able to provide you with specific solutions based on your device’s unique situation.

Troubleshooting Tips for Fitbit Sense Charging Issues

If you’re experiencing issues with charging your Fitbit Sense, don’t worry. There are a few troubleshooting tips that can help you resolve the problem and get your device charged up and ready to go. Here’s what you can try:

1. Check the charging cable and connections: Sometimes, the issue lies with a faulty charging cable or loose connections. Ensure that the cable is securely plugged into both your Fitbit Sense and the power source. You may also want to inspect the cable for any signs of damage or wear and tear. If necessary, try using a different charging cable to see if that solves the problem.

2. Ensure proper alignment on the charger: Make sure that your Fitbit Sense is properly aligned on the charger. Sometimes, if it’s not positioned correctly, the charging pins may not match up correctly and prevent the device from charging. Adjust the placement on the charger and ensure that the pins on the tracker make proper contact with the charger.

3. Clean the charging ports: Over time, the charging ports on your Fitbit Sense may accumulate dust, dirt, or debris, which can interfere with the charging process. Carefully clean the charging ports using a dry cloth or a cotton swab, being cautious not to damage the ports. This can help to remove any obstacles and allow for a more efficient charging process.

4. Restart or reset your Fitbit Sense: Sometimes, a simple restart or reset can solve charging issues. Try restarting your Fitbit Sense by turning it off and then back on again. If that doesn’t work, you can try performing a factory reset. Keep in mind that a factory reset will erase all your data, so make sure to back up any important information beforehand.

5. Try a different power source or outlet: It’s possible that the power source or outlet you’re using isn’t delivering enough power to charge your Fitbit Sense. Try using a different outlet or even a different power source, such as a computer or a power bank, to see if that makes a difference. Make sure to use the original Fitbit charger or a certified third-party charger for optimal compatibility.

6. Contact Fitbit support: If none of the above troubleshooting tips work, it’s advisable to reach out to Fitbit support for further assistance. They have a team of experts who can help diagnose the issue and provide you with specific recommendations tailored to your situation.

By following these troubleshooting tips, you should be able to overcome most common Fitbit Sense charging issues. Remember to ensure that all connections are secure, clean the charging ports regularly, and consider restarting or resetting your device if necessary. If all else fails, don’t hesitate to seek support from Fitbit directly.

Check Charging Cable and Connections

When your Fitbit Sense is not charging, one of the first things you should check is the charging cable and its connections. Here are some steps you can take to ensure everything is properly connected:

  1. Inspect the charging cable for any signs of damage, such as frayed wires or bent connectors. If you notice any issues, it may be time to replace the cable.

  2. Ensure that both ends of the charging cable are securely inserted into their respective ports. Make sure the cable is fully inserted into the charging port on your Fitbit Sense, as well as into the power source.

  3. If your Fitbit Sense is connected to a computer or laptop for charging, try using a different USB port. Sometimes, certain ports may not provide sufficient power to charge the device.

  4. Clean the charging connectors on both the cable and the Fitbit Sense. Over time, dust, debris, and sweat can accumulate on the connectors, which may hinder proper charging. Use a soft cloth or cotton swab to gently clean the connectors.

  5. Consider trying a different charging cable. If you have access to another cable that is compatible with your Fitbit Sense, test it to see if the device charges properly. This will help determine if the issue lies with the cable or the device itself.

By checking the charging cable and its connections, you can troubleshoot any potential issues and ensure that your Fitbit Sense is receiving the necessary power to charge effectively. If the problem persists, there may be other factors at play, and it may be necessary to explore additional troubleshooting steps.

Resetting Fitbit Sense to Resolve Charging Problems

If you’re experiencing charging issues with your Fitbit Sense, one effective troubleshooting step you can take is to reset your device. Resetting your Fitbit Sense can help resolve various issues, including charging problems. Here’s how you can do it:

1. Press and hold the button on your Fitbit Sense for about 15 seconds. Make sure you hold it until you see the Fitbit logo on the screen. This action will force a restart and may help resolve any charging issues your device was facing.

2. Once the Fitbit logo appears, release the button and wait for your device to fully reboot. This process may take a couple of moments, but it is crucial to ensure that the reset is successful.

3. After your Fitbit Sense has finished rebooting, try connecting it to the charger again. Make sure you use the original charging cable and plug it securely into a power source. Check if your device starts charging normally.

4. If the charging problem persists, it’s recommended to perform a factory reset of your Fitbit Sense. Keep in mind that this step will erase all data and settings on your device, so it’s important to back up any data you wish to save.

5. To perform a factory reset, navigate to the Settings menu on your Fitbit Sense. From there, select “About” and then “Factory Reset.” Follow the on-screen instructions to complete the process.

6. Once the factory reset is complete, set up your Fitbit Sense as a new device and attempt to charge it again. If the charging issue still persists after all these steps, it is advisable to reach out to Fitbit customer support for further assistance.

Resetting your Fitbit Sense is a straightforward yet effective troubleshooting step that can help resolve charging problems. By following these instructions, you can give your device a fresh start and hopefully get it charging properly once again.

In conclusion, troubleshooting issues with charging your Fitbit Sense can be frustrating, but there are several potential solutions to consider. By following the steps outlined in this article, you can address common charging problems and get your Fitbit Sense up and running again. From checking the charging cable and adapter, to cleaning the charging connectors, to restarting the device, there are various methods to try. If all else fails, contacting Fitbit support or visiting an authorized service center may be necessary. Remember to always follow the manufacturer’s recommendations and guidelines to ensure the best performance and longevity of your Fitbit Sense. With a little patience and effort, you’ll be back to tracking your fitness goals and staying connected with your device in no time.


1. Why isn’t my Fitbit Sense charging?
If your Fitbit Sense is not charging, there could be several reasons. Firstly, make sure that you are using the original charging cable and adapter that came with your Fitbit Sense. Also, ensure that the charging cable is securely connected to both the device and the power source. If your Fitbit Sense still isn’t charging, try cleaning the charging contacts on both the device and the cable with a soft cloth. If none of these steps resolve the issue, contact Fitbit customer support for further assistance.

2. How long does it take to charge a Fitbit Sense?
The charging time for a Fitbit Sense can vary depending on factors such as the current battery level and the charging method used. On average, it takes approximately 1-2 hours to fully charge a Fitbit Sense from a low battery level. If you’re using a wireless charging pad, the charging time may be slightly longer.

3. Can I charge my Fitbit Sense with a power bank?
Yes, you can charge your Fitbit Sense with a power bank. Make sure to use a power bank that has a USB port and connect it to your Fitbit Sense using the original charging cable. Keep in mind that the charging time may be slightly longer when using a power bank compared to a wall adapter.

4. Why is my Fitbit Sense charging slowly?
If your Fitbit Sense is charging slowly, there could be a few reasons. Firstly, make sure that the charging cable and adapter are both in good condition and properly connected. Additionally, if you’re charging your Fitbit Sense while it’s connected to a computer or a low-power USB port, it may charge more slowly. To optimize charging speed, use a wall adapter or a high-power USB port.

5. Can I wear my Fitbit Sense while charging?
Yes, you can wear your Fitbit Sense while it’s charging. The charging cable is designed to securely attach to the device, allowing you to continue using it while it charges. However, keep in mind that the charging cable may slightly limit wrist movement, so you may find it more comfortable to remove the device while charging if you’re engaging in activities that require a broader range of motion.