To block scam likely calls on T-Mobile, the fastest method is to dial #662# and press the call button to turn on Scam Block, a free network-level feature that stops scam calls before they ring. Scam ID, which labels suspicious calls as “Scam Likely,” is already enabled automatically for all T-Mobile customers, so you only need to activate Scam Block to completely block scam likely calls on T-Mobile.
Turn on Scam Block with a dial code
The quickest way to enable Scam Block is by using a short code from your T-Mobile phone. No app or account login is required.
- Open your phone’s dialer.
- Dial #662# and press the call button. You will receive a confirmation that Scam Block is now active.
To turn Scam Block off, dial #632# and press call. To check whether Scam Block is currently on or off, dial #787# and press call.
Turn on Scam Block in the app or online
You can also enable Scam Block through T-Mobile’s free Scam Shield app, the T-Life app, or by signing in to your account on T-Mobile.com or the T-Mobile app. In any of these places, locate the Scam Block option and turn it on. This method is useful if you prefer managing settings visually rather than using dial codes. To toggle Scam ID and Scam Block on some devices, open the phone app > Settings > Caller ID & Spam.
How Scam ID and Scam Block work
Scam ID is a free, automatic feature for all T-Mobile customers. When an incoming call is suspected to be a scam, T-Mobile displays a “Scam Likely” alert on your screen so you can choose not to answer. Scam Block goes a further step: it stops identified scam calls at the network level, so they never ring your phone at all. Both features are built into T-Mobile’s network and require no additional hardware or software.
Report scam likely calls to T-Mobile
If you receive a scam call that wasn’t blocked, reporting it helps T-Mobile improve its scam detection. Use the reporting feature within the Scam Shield section of the T-Life app to submit the caller’s number and any other details. You can also call T-Mobile customer service at 1-800-937-8997 or use the online reporting tool in your account. T-Mobile uses these reports to update its scam databases and better protect all customers.
Frequently Asked Questions
Is Scam Block free, or does it cost extra?
Scam Block is completely free for all T-Mobile customers. There are no monthly fees or per-activation charges for using the dial code, app, or online settings to turn it on.
Can I block specific numbers from calling me?
Yes, you can block individual numbers by adding them to a personal blocklist. For instructions on blocking calls and numbers, T-Mobile provides options within the Scam Shield section of the T-Life app or your account settings. This is separate from the automatic Scam Block feature.
Will Scam Block accidentally block legitimate calls?
Scam Block only blocks calls that T-Mobile’s network identifies as likely scams. Legitimate calls, such as from your doctor, bank, or delivery services, are not affected. If a call you expected is mistakenly blocked, you can temporarily turn off Scam Block by dialing #632#.
Can I enable Scam Block for my DIGITS line?
Yes, Scam Block can be turned on for DIGITS numbers. Contact T-Mobile from a T-Mobile device to request that Scam Block be activated on your DIGITS line.
What if I want to use a third-party app instead?
T-Mobile’s own Scam Shield and T-Life apps provide all the call-protection controls you need. If you prefer a different tool, popular call-blocking apps include Hiya, RoboKiller, and Truecaller, but T-Mobile does not officially document or support specific third-party apps for blocking scam likely calls.
Are there any additional charges for blocking scam likely calls on T-Mobile?
No, there are no additional charges. Scam Block and Scam ID are included free with your T-Mobile service.
Can I report scam likely calls to T-Mobile?
Yes, you can report scam likely calls through the T-Life app, by calling customer service, or by using the online reporting tool in your T-Mobile account.
