How Do I Contact Xiaomi Service Center?

Mobile Phone

If you are a proud owner of a Xiaomi phone and are in need of technical support, you might be wondering how to contact the Xiaomi service center. Whether you’re facing hardware issues, software glitches, or have questions about warranties, reaching out to the Xiaomi service center is the best way to get the assistance you need. In this article, we will guide you through the various channels you can use to contact the Xiaomi service center and get your phone-related issues resolved. From phone calls to online chat support, Xiaomi offers multiple options to connect with their dedicated team of customer service representatives. So, if you’re ready to find out how to get in touch with the Xiaomi service center, keep reading!

Inside This Article

  1. Overview
  2. Method 1: Contact Xiaomi Service Center via Phone
  3. Method 2: Contact Xiaomi Service Center via Email
  4. Method 3: Contact Xiaomi Service Center via Live Chat
  5. Method 4: Visit Xiaomi Service Center in Person
  6. Conclusion
  7. FAQs


When it comes to needing support or assistance with your Xiaomi mobile phone, contacting the Xiaomi Service Center is the best course of action. Whether you have a hardware issue, software problem, or simply need help with a certain feature, the Xiaomi Service Center is your go-to resource.

The Xiaomi Service Center is equipped with knowledgeable and trained professionals who can provide personalized solutions to address your specific needs. From troubleshooting and repairs to guidance on software updates and accessories, the service center is dedicated to ensuring that you have the best experience with your Xiaomi mobile phone.

To make the process as convenient as possible, Xiaomi offers multiple ways to contact their service center. Whether you prefer to reach out via phone, email, live chat, or by visiting the service center in person, there’s a method that suits your needs. Read on to find out more about each contact method and how to get in touch with Xiaomi’s dedicated support team.

Method 1: Contact Xiaomi Service Center via Phone

One of the most convenient ways to contact Xiaomi Service Center is through phone. Xiaomi provides a dedicated customer service hotline where you can speak directly to a representative who can assist you with any questions or issues you may have. By calling the Xiaomi Service Center, you can receive immediate assistance and personalized support for your Xiaomi device.

To contact Xiaomi Service Center via phone, simply dial the customer service hotline number provided by Xiaomi. This number is usually toll-free, ensuring that you can reach out to the service center without incurring any additional charges. Make sure to have your device’s serial number or IMEI number handy, as these may be required to help the representative better understand and troubleshoot your issue.

When you call Xiaomi Service Center, you will be greeted by a customer service representative who will guide you through the process of resolving your query or concern. They will provide you with instructions, solutions, or escalate the matter to a technician, if necessary. The representatives at Xiaomi Service Center are trained professionals who have in-depth knowledge of Xiaomi devices and can provide accurate and reliable assistance.

Method 2: Contact Xiaomi Service Center via Email

If you prefer written communication or have a complex issue that requires detailed explanation, contacting Xiaomi Service Center via email is an excellent option. By sending an email, you can provide the necessary information and receive a response at your convenience.

To contact Xiaomi Service Center via email, follow the steps below:

  1. Open your preferred email client or service.
  2. Compose a new email.
  3. In the recipient field, enter the official Xiaomi Service Center email address provided on their website or support portal. It usually follows the format “” or “”.
  4. In the subject line, briefly describe the nature of your inquiry or issue.
  5. In the body of the email, provide a detailed explanation of your problem or concern. It is recommended to include relevant information such as your device model, operating system version, and any troubleshooting steps you have already taken.
  6. If applicable, attach any relevant files or screenshots that can help the service center better understand your request.
  7. Ensure that your email is polite, concise, and expresses your concerns clearly.
  8. Double-check the email for any errors or missing information before sending it.
  9. Click on “Send” to submit your email to the Xiaomi Service Center.

Once your email is received, the Xiaomi Service Center will review your inquiry and provide a response within a reasonable time frame. It’s essential to check your email regularly for any updates or follow-up messages from them.

Remember to provide accurate contact information in your email, such as your name, phone number, and alternate email address, so that the service center can reach out to you if necessary.

Contacting Xiaomi Service Center via email offers the benefit of having a written record of your communication, which can be useful for future reference or if you need to escalate your concern further.

Method 3: Contact Xiaomi Service Center via Live Chat

If you prefer a more immediate and interactive method of communication, contacting Xiaomi’s service center through live chat is a great option. This allows you to have a real-time conversation with a support representative to resolve your queries or concerns.

To initiate a live chat session with Xiaomi’s service center, follow these steps:

  1. Visit the official Xiaomi website or app.
  2. Locate the “Support” or “Contact Us” section.
  3. Look for the option to start a live chat.
  4. Click on the live chat option and wait for the chat window to open.
  5. Provide your name, email address, and a brief description of your issue.
  6. Once connected, you can start typing your questions or explaining your problem to the support agent.
  7. Throughout the conversation, make sure to provide any necessary details or information the agent may need to assist you better.

The live chat feature is convenient as it enables you to ask follow-up questions and receive immediate responses. Moreover, it eliminates the need to wait for an email reply or navigate through automated phone menus.

Remember, when using the live chat option, be courteous and patient. The support agents are there to help and will do their best to address your concerns promptly. If necessary, they may ask you additional questions to gather more information about your issue.

By choosing the live chat option, you can engage in a direct conversation with a knowledgeable representative and receive personalized assistance for your Xiaomi device.

Method 4: Visit Xiaomi Service Center in Person

If you prefer face-to-face communication or have more complex issues that require immediate attention, visiting a Xiaomi Service Center in person is a great option. Here’s a step-by-step guide on how to visit a Xiaomi Service Center:

1. Locate the nearest Xiaomi Service Center: Go to the official Xiaomi website or use the Xiaomi Store app to find the closest service center in your area. You can enter your city or postal code to get accurate results.

2. Check the operating hours: Before visiting the service center, it’s important to check their operating hours. This ensures that you don’t waste your time traveling to the center when it’s closed. Most service centers operate during regular business hours, but it’s always better to be safe than sorry.

3. Prepare necessary documentation: It’s advisable to gather all the essential documents related to your Xiaomi device before visiting the service center. This includes the original purchase receipt, warranty card, and any other relevant documentation that might be needed to support your case.

4. Contact the service center (optional): While it’s not mandatory, contacting the service center beforehand can help you understand their specific requirements and any additional documents you might need to carry. It can also help you determine the estimated waiting time and whether an appointment is required.

5. Arrive at the service center: Once you have all the necessary documents, head to the Xiaomi Service Center. The service center staff will be able to assist you with any issues you’re facing with your Xiaomi device. They have the expertise and resources to diagnose and resolve a wide range of problems.

6. Explain your issue: When you reach the service center, explain your issue in detail to the staff. Be sure to mention any specific error messages, incidents, or concerns you have been experiencing with your device. The more information you provide, the better they will be able to diagnose and address the problem.

7. Follow the instructions: The service center staff will guide you through the necessary steps to initiate the repair or troubleshooting process. They may ask for your consent to access your device and perform necessary tests or repairs. It’s important to carefully follow their instructions to ensure a smooth resolution to your issue.

8. Wait for the resolution: Depending on the complexity of the issue, the service center may need some time to diagnose and fix the problem. They will provide you with an estimated time frame for the resolution. Alternatively, they may request you to leave your device at the service center for further assessment and repair.

9. Collect your device: Once the issue is resolved, you will be notified by the service center. You can then visit the center to collect your device. Before leaving, it’s always a good idea to test your device to ensure that the problem has been properly resolved.

10. Provide feedback: After receiving your repaired device, take a moment to provide feedback about your experience at the Xiaomi Service Center. Your feedback can help Xiaomi improve their services and address any areas of improvement.

Visiting a Xiaomi Service Center in person can be a convenient and effective way to resolve any issues with your Xiaomi device. The knowledgeable staff and specialized equipment available at the service center ensure that your device is in good hands, and you can be confident in getting the best possible assistance.


When it comes to contacting Xiaomi service center, you have several convenient options at your disposal. Whether it’s through their toll-free hotline, email support, or visiting a physical store, Xiaomi ensures that you can easily reach out for assistance. Their dedicated customer support team is ready to help with any inquiries or issues you may have regarding your Xiaomi device.

Remember, before reaching out to the service center, it’s always a good idea to troubleshoot the problem yourself or consult the extensive Xiaomi support resources available online. This can save you time and potentially resolve the issue without the need for direct support.

Overall, Xiaomi’s commitment to customer satisfaction is evident in their multiple channels of communication and prompt response. So, if you ever need assistance with your Xiaomi phone or any other device, don’t hesitate to contact their service center for help and support.


Q: How can I contact Xiaomi service center?
A: To contact Xiaomi service center, you can visit their official website at and look for the “Support” or “Contact Us” section. Alternatively, you can call their customer service hotline, which is usually provided on their website or the product packaging.

Q: What is the procedure to send my Xiaomi phone for repair?
A: The procedure to send your Xiaomi phone for repair may vary depending on your location and the specific service center. In general, you can either visit an authorized service center in person or submit a repair request through their website. They will guide you through the necessary steps to send your phone for repair.

Q: How long does it usually take to repair a Xiaomi phone?
A: The repair time for a Xiaomi phone will depend on the nature and complexity of the issue. Simple repairs like screen replacements or battery replacements may take a few hours to a day. However, for more complex issues, it may take several days or even weeks. It is best to inquire with the service center for an estimated repair time based on your specific case.

Q: What is covered under Xiaomi’s warranty?
A: Xiaomi offers a limited warranty on their phones, which covers manufacturing defects and malfunctions under normal usage conditions. The specific terms and conditions of the warranty may vary based on the region and the specific model. It is advisable to refer to the warranty documentation provided with your Xiaomi phone or consult the service center for detailed information.

Q: Can I get my Xiaomi phone repaired if it is not under warranty?
A: Yes, you can still get your Xiaomi phone repaired even if it is not under warranty. However, please note that you may have to bear the cost of repairs, including the replacement of parts or components. It is recommended to contact the service center for a price quote and to discuss the repair options available for your out-of-warranty device.