To switch to Xfinity Mobile, you bring an unlocked, compatible phone or activate a new device, then switch service through the Xfinity app, the website, or the device’s built-in eSIM setup flow.
What to do before you switch to Xfinity Mobile
Before starting the switch, confirm three prerequisites. First, turn off Number Lock on your current account so the number can be transferred. Second, update your device to the latest operating system. Third, use the Xfinity BYOD checker to confirm your device is unlocked and compatible. Xfinity Mobile provides a device compatibility tool on their website to check if your device is compatible. Xfinity Mobile supports both iOS and Android devices. Xfinity Mobile operates on the Verizon network and includes 5G access at no additional cost. To switch, you need your current mobile provider account number, any account PIN or password, and the billing address associated with your current provider. If the checker shows the device is compatible, you can move forward with signing up and activating the device on Xfinity Mobile.
How to switch using the Xfinity app
The app path requires you to sign in with the Primary or Manager’s Xfinity ID. From there, navigate to Services, then Mobile lines and data usage in the Mobile services card. Select the line you want to switch, then under Line management choose the Switch plan option. Xfinity Mobile offers both unlimited and by-the-gig data options. The By the Gig plan costs $15 per GB of shared data. The Unlimited plan costs $45 per line. The By the Gig Shared Data plan allows up to 10 lines, each line costs $15 per month. The Flexible Data plan starts with $10 base fee for unlimited talk and text, then 1 GB for $12, 3 GB for $30, or 10 GB for $60. This is the fastest way to adjust your plan while keeping full access to Xfinity Mobile services and settings.
How to switch using the Xfinity website
Online plan changes also require the Primary or Manager’s Xfinity ID. On the website, go to Activity, then My Data. Select the line you want to change, scroll to Data Options, and select Change plan. Review the details by selecting Review details, check the Order summary for Estimated charges due on the next bill and Estimated monthly bill moving forward, then select Confirm changes. The plan switch usually takes less than an hour.
How to activate your phone with eSIM
iPhone eSIM transfer
Keep both phones side by side with WiFi and Bluetooth on. Turn on the new iPhone and follow the on-screen steps to transfer data and eSIM. The number and service move to the new phone automatically.
Android eSIM transfer
Restart if prompted. Xfinity specifically names Google Pixel, Moto, and Samsung Galaxy as supported Android families for on-device transfer.
For eSIM installation on either platform, tap the Settings notification or open Settings, then Set Up Cellular, and follow the prompts. You can order a SIM card from the Xfinity Mobile website if your device is compatible.
Frequently Asked Questions
Can I keep my phone number when I switch to Xfinity Mobile?
Yes. During activation, you can transfer your existing number from your previous carrier. Just make sure Number Lock is turned off before starting the process.
What if my device isn’t compatible with Xfinity Mobile?
If the BYOD checker shows your device is not compatible, you cannot bring it to the network. You must join with a new device instead, which you can purchase from Xfinity Mobile. Xfinity Mobile offers a range of smartphones for purchase directly from them if your device is not compatible.
How long does a plan switch take?
Once you confirm the change in the app or website, the switch usually takes less than an hour to complete.
Who can make plan changes on the account?
Only the Primary or Manager’s Xfinity ID can switch plans or activate lines. Other account users do not have permission to make these changes.
How does Xfinity Mobile work with my existing internet service?
You must be an existing Xfinity Internet customer to qualify for Xfinity Mobile. The mobile service is designed to work alongside your home internet, and you manage both through the same Xfinity account.
