To port number from Xfinity Mobile, sign in to your Xfinity Mobile account using the primary or manager’s Xfinity ID, go to the Devices tab, select the line you want to transfer, and choose "Transfer your number, cancel this line" to receive a 6-digit security PIN via text. Provide that PIN along with your account number and billing details to your new carrier, and they will complete the transfer.
How to port your number from Xfinity Mobile
Porting your number from Xfinity Mobile keeps your existing phone number when you switch to another provider. The entire process is managed online through your Xfinity Mobile account, where you generate a transfer PIN that you give to your new carrier. Xfinity Mobile services and settings remain active on your account until the new carrier finishes activation, at which point the line cancels automatically.
Before you start: eligibility and what you'll need
Your number must meet three requirements before you begin. It must be currently active with Xfinity Mobile, set up in the same geographical area (rate center) as your old residence, and free of any Primary Interexchange Carrier (PIC) freeze or carrier freeze. Gather the following information exactly as it appears on your Xfinity Mobile account:
- Phone number being ported
- Xfinity Mobile account number
- 6-digit port PIN (which you will generate in the next step)
- Account holder’s full name
- Billing address associated with the account
Step 1: Sign in and get your security PIN
- Sign in to your Xfinity Mobile account online using the primary or manager’s Xfinity ID.
- Open the Devices tab.
- Select the device or line that has the number you want to move.
- Scroll to Transfer your number, cancel this line and select Learn More if that option appears.
- Choose an active line on your account to receive the security PIN by text message.
You will receive a 6-digit security PIN via text. The same security PIN can be used to transfer any phone number on the Xfinity Mobile account, and it expires in 24 hours. Do not cancel the line manually, Xfinity cancels it automatically once activation with the new carrier completes.
Step 2: Give your information to the new carrier
Provide your new carrier with the following details to initiate the transfer:
- The phone number you are porting
- Your Xfinity Mobile account number
- The 6-digit security PIN
- Account holder’s name
- Billing address
The new carrier submits the port request to Xfinity Mobile using this information. There is no fee from Xfinity to port out your number.
What happens next
After placing your order with the new carrier, they handle the entire port process. Xfinity Mobile does not require you to take any further action. The line is automatically canceled after activation with the new carrier completes. Do not cancel the line separately; Xfinity says cancellation happens automatically when the new carrier finishes activation. Doing so before the port finishes may cause you to lose your number.
If you have trouble at any point, contact Xfinity Mobile support by chat on the Xfinity Mobile website. Xfinity Mobile assistance is available by calling/texting 1-888-936-4968.
Frequently Asked Questions
How long does it take to port a number from Xfinity Mobile?
The port typically completes within a few hours, but it can take up to one to three business days depending on the new carrier and any verification steps required.
Can I port my number if I still owe money on my Xfinity Mobile device?
Yes. Porting your number does not require your device to be paid off. However, any remaining device balance will still be billed by Xfinity Mobile after the line cancels.
Will my service work while the port is processing?
Yes. Your Xfinity Mobile service continues to work normally until the new carrier activates the number. At that point, the Xfinity line automatically cancels and your new carrier takes over.
What if my security PIN expires before I give it to the new carrier?
If your 24-hour PIN expires, simply repeat the account steps to generate a new one. The new PIN will have its own 24-hour window.
Can I port more than one line from my Xfinity Mobile account?
Yes. The same security PIN you generate can be used to transfer any phone number on your account. You will need to provide the PIN and account details for each line you port to a new carrier.
