To cancel your Xfinity Mobile account, the method you use depends on whether you want to keep your phone number. If you are switching to a new carrier and want to keep your number, you must transfer (port out) your number to the new provider, which automatically cancels the Xfinity Mobile line; do not cancel your Xfinity Mobile service before the number transfer is complete, or you will lose your number. If you are not keeping your number, you must contact Xfinity Mobile customer service directly to cancel the line.
Before you cancel your Xfinity Mobile account
Gather your Xfinity Mobile account number, the billing address on the account, and your phone number. Confirm whether you have an outstanding balance on a device payment plan (DPP). If you do, you have two options: pay off the device in full, or continue making monthly payments if you maintain other Xfinity services (Internet, TV, or Voice). If you cancel all Xfinity services and still owe on a device payment plan, the remaining balance will be due with your final Xfinity Mobile bill. Note that Xfinity Mobile does not charge an early termination fee for canceling the mobile service itself. Update your billing information and cancel any recurring payments linked to your Xfinity Mobile account to avoid future charges.
How to cancel by transferring your number (porting out)
This is the primary method for cancellation when you are keeping your phone number. Once your new service is active and the number transfer is complete, Xfinity Mobile will automatically cancel service for that line. Do not cancel your Xfinity Mobile service before the transfer is finished.
- Start the port-in process with your new carrier. You will need your Xfinity Mobile account number, the billing address on your account, and a security PIN (also called a transfer PIN or port-out PIN).
- Provide the security PIN to your new carrier. The PIN expires after seven days but can be regenerated.
- Wait for the number transfer to complete. After it finishes, your Xfinity Mobile line will be automatically canceled.
How to get your Xfinity Mobile transfer PIN
You can obtain your security PIN through the Xfinity website or the Xfinity app. You must sign in with a primary or manager's Xfinity ID.
Via the Xfinity website
- Sign in to your Xfinity account.
- Go to the "Devices" tab.
- Select the device with the number you want to transfer.
- Scroll to "Transfer your number, cancel this line."
- Follow the prompts to "Get Started" and then "Send My PIN to this number."
Via the Xfinity app
- Sign in to the Xfinity app with your primary or manager's Xfinity ID.
- Select the "Services" tab.
- Choose "Mobile Lines and Data Usage."
- Select the mobile number you want to transfer.
- Tap "Transfer or cancel this line."
- Follow the steps to "Get started" and "Send My PIN to this number."
What happens to your device and payments
To use your Xfinity Mobile device with a new service provider, you must pay off the device in full and then contact Xfinity Mobile to unlock it. If you have an outstanding balance on a device payment plan, you can either pay it off immediately or continue monthly payments if you keep other Xfinity services. If you cancel all Xfinity services while still owing on the device, the remaining balance is due with your final bill. Device credits received for purchasing a device will stop if you prepay the remaining balance or cancel the associated Xfinity Mobile line. Returning the equipment, such as your Xfinity Mobile phone or any rented devices, is optional and depends on the terms and conditions of your agreement.
How to cancel if you are not transferring your number
If you are not keeping your phone number, you must contact Xfinity Mobile customer service directly. Call 1-888-936-4968 or 1-800-XFINITY, or use the online chat feature. Have your account details ready. The representative will process the cancellation and inform you of any final charges, including any remaining device balance. Keep a record of your cancellation request, including any confirmation numbers or emails, for future reference if needed.
Understanding fees after cancellation
If you cancel qualifying Xfinity services (Internet, TV, or Voice) but keep Xfinity Mobile, you may be charged a $25 per month standalone mobile fee per line, depending on your plan's purchase date. For Xfinity Mobile plans purchased or upgraded on or after April 22, 2026, canceling Xfinity Internet will result in losing the $10 Mobile Price Discount (MPD), but you will not be charged the $25 standalone mobile fee. These changes apply when you are only canceling other Xfinity services, not when you are canceling mobile orders and carrier service entirely.
Frequently Asked Questions
Can I cancel my Xfinity Mobile account online without calling?
You cannot cancel directly through the website or app without porting your number. If you are not transferring your number, you must call customer service or use the online chat.
What happens if I cancel Xfinity Internet but keep Xfinity Mobile?
Plans purchased or upgraded on or after April 22, 2026, lose the discount but avoid the standalone fee.
How long does it take to port my number out of Xfinity Mobile?
Porting typically completes within a few hours to one business day, but it depends on your new carrier and the accuracy of the information you provide. Do not cancel your Xfinity Mobile service before the port completes.
Can I keep my phone if I cancel my Xfinity Mobile account?
Yes, if you own the device outright or pay off any remaining balance. You must then contact Xfinity Mobile to unlock it for use with another carrier.
Will I lose my voicemails or text messages when I cancel?
Yes, once your Xfinity Mobile line is canceled, you will lose access to any voicemails, text messages, and other data stored on the account. Back up anything important before canceling.
