The Sony Xperia Z5 is a fantastic smartphone known for its sleek design, powerful performance, and advanced features. However, some users have reported an issue where the screen becomes unresponsive or completely black when making or receiving calls. This problem can be frustrating and inconvenient, as it prevents users from accessing important features or information during phone calls. In this article, we will discuss the possible reasons behind this issue and provide some helpful solutions to resolve it. So, if you’re experiencing this problem with your Sony Xperia Z5, keep reading to find out how to fix it and regain control over your phone’s screen when on a call.
Inside This Article
- Issue: Screen visibility during calls
- Possible causes for the screen blackout during calls
- Troubleshooting steps to resolve the problem
- Additional Recommendations for Improving Screen Visibility During Calls
- Conclusion
- FAQs
Issue: Screen visibility during calls
One common issue that users may encounter when using the Sony Xperia Z5 is a blacked-out or dimmed screen during phone calls. This problem can be quite frustrating as it prevents users from accessing important functions or information during a call. It may seem like an inconvenience, but there are several possible causes for this issue that need to be addressed in order to resolve it.
The first possible cause could be related to the proximity sensor. The proximity sensor is responsible for detecting when the phone is held up to the user’s ear during a call, allowing the screen to turn off to prevent accidental inputs. However, if the proximity sensor is not functioning properly, it may incorrectly detect that the phone is near the user’s face and dim or black out the screen unnecessarily.
Another potential cause could be software-related. It’s possible that a software bug or glitch is causing the screen to black out during calls. This could be due to compatibility issues with the phone’s operating system or conflicts with certain apps or settings. Updating the phone’s software or performing a factory reset can often resolve these types of software-related issues.
Additionally, it’s important to consider the screen brightness settings. If the screen brightness is set too low, it may become difficult to see the screen during a call, especially in well-lit environments. Adjusting the screen brightness or enabling automatic brightness adjustment can help improve visibility during calls.
In some cases, the issue may be hardware-related. A faulty or damaged display panel can cause the screen to become dim or black out during calls. Physical damage or internal component malfunction can occur over time or from accidental drops or impacts. If a hardware issue is suspected, it’s recommended to contact Sony or visit a professional technician for further assistance.
Possible causes for the screen blackout during calls
There can be several reasons why the screen on your Sony Xperia Z5 may go black during a call. Understanding these possible causes can help you identify and resolve the issue more effectively. Here are some potential reasons for the screen blackout during calls:
- Proximity sensor: Your Xperia Z5 might have a proximity sensor that automatically turns off the screen when the phone is held up to your ear during a call. This feature is designed to prevent accidental touches on the screen but can sometimes malfunction.
- Software glitch: Like any electronic device, the Xperia Z5 is not immune to software glitches. A bug in the software could cause the screen to go black during a call, especially if it is not up to date.
- Screen protector: If you have a screen protector on your Xperia Z5, it may interfere with the proximity sensor, causing the screen to go black during a call. Ensure that the screen protector is properly aligned and doesn’t cover the proximity sensor area.
- Proximity sensor calibration: The proximity sensor calibration on your phone may be off, causing it to think that the phone is always next to your ear. This can result in the screen turning off even when it is not needed. Calibration issues can be caused by various factors, such as physical damage or software conflicts.
- Hardware issue: In rare cases, a hardware problem with the proximity sensor or the screen itself may be causing the blackout during calls. If you have ruled out all the software-related issues, it is possible that a component of your phone needs to be repaired or replaced.
Identifying the underlying cause of the screen blackout during calls can help you troubleshoot the issue more effectively. Now that we have explored the possible causes, let’s move on to the next section for troubleshooting steps to resolve the problem.
Troubleshooting steps to resolve the problem
If you are experiencing difficulties with screen visibility during calls on your Sony Xperia Z5, there are several troubleshooting steps you can take to resolve the issue. Follow these steps to improve your phone’s screen visibility and enhance your calling experience:
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Check the screen brightness settings: Start by adjusting the screen brightness settings on your phone. Swipe down from the top of the screen and tap the gear icon to access the Settings menu. Look for the “Display” or “Brightness” option and ensure that the brightness level is set to an appropriate setting for call visibility.
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Disable the proximity sensor: The proximity sensor on your phone is responsible for detecting when the phone is close to your ear during a call. Sometimes, this sensor may cause the screen to turn off during calls. To disable the proximity sensor, go to the Settings menu, tap on “System,” then “Call,” and look for the option to disable the proximity sensor. Once disabled, the screen should no longer turn off during calls.
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Update your phone’s software: Outdated software can sometimes cause issues with phone functionality. Go to the Settings menu, tap on “System,” then “Software update,” and check for any available updates for your Sony Xperia Z5. If an update is available, download and install it to ensure your phone is running the latest software version.
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Clear cache and data of the Phone app: The Phone app on your Sony Xperia Z5 may accumulate cache and data over time, which can result in performance issues. To clear the cache and data of the Phone app, go to the Settings menu, tap on “Apps & notifications,” then “See all apps.” Locate the Phone app and tap on it. From there, tap on “Storage & cache” and select “Clear cache” and “Clear data.” This process may vary slightly depending on the version of Android running on your phone.
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Perform a factory reset: If the issue persists after trying the above steps, you can try performing a factory reset on your Sony Xperia Z5. This will reset your phone to its original factory settings, so make sure to back up your important data before proceeding. To perform a factory reset, go to the Settings menu, tap on “System,” then “Reset,” and select “Factory data reset.” Follow the on-screen instructions to complete the reset process.
If none of the troubleshooting steps above resolve the issue with screen visibility during calls on your Sony Xperia Z5, it may be necessary to contact Sony customer support or bring your phone to an authorized service center for further assistance.
Additional Recommendations for Improving Screen Visibility During Calls
When it comes to making and receiving calls on your Sony Xperia Z5, having clear visibility of the screen is essential. If you’re experiencing difficulties seeing the screen during calls, don’t worry! We’ve got a few additional recommendations to help improve screen visibility and ensure you never miss any important information.
1. Adjust the screen brightness: One simple way to enhance screen visibility during calls is to adjust the screen brightness. If your screen is too dim, navigate to the Display settings and increase the brightness level. On the other hand, if the screen is too bright, reduce the brightness to a comfortable level.
2. Enable auto-brightness: To take screen brightness adjustment to the next level, you can enable the auto-brightness feature. This setting automatically adjusts the screen brightness based on the surrounding lighting conditions. By enabling this feature, your Xperia Z5 will optimize screen visibility, ensuring it is neither too bright nor too dim during calls.
3. Clean the screen: A dirty or smudged screen can significantly impair visibility. Ensure that your Sony Xperia Z5’s screen is clean and free from fingerprints, dust, or any other debris. Use a microfiber cloth or a screen cleaning solution to gently wipe the screen and remove any obstacles that may hinder your view.
4. Use an anti-glare screen protector: Another effective solution to improve screen visibility during calls is to apply an anti-glare screen protector. This accessory helps reduce glare and reflections from external light sources, allowing you to see the screen clearly even in bright environments. Look for a high-quality anti-glare screen protector specifically designed for your Xperia Z5 model.
5. Adjust the phone’s position: Sometimes, the position of your phone during a call can affect screen visibility. Avoid covering the proximity sensor with your hand or fingers, as this can accidentally trigger the screen to turn off. Keep your hand and fingers away from this area to ensure uninterrupted screen visibility.
6. Explore accessibility settings: Sony Xperia Z5 offers various accessibility settings that can further enhance screen visibility during calls. Check if there are options to increase font size, enable high contrast mode, or utilize color filters to optimize screen visibility based on your preferences.
7. Remove any screen protectors or cases: If you are using a screen protector or a case that covers the proximity sensor or blocks the screen, consider removing it temporarily during calls. Sometimes, these accessories can interfere with the screen’s responsiveness or visibility, causing it to go blank during calls.
8. Update your phone’s software: Software updates often come with optimizations and improvements that can address screen visibility issues. Check for any available system updates for your Sony Xperia Z5 and install them to ensure you’re running the latest firmware version.
By following these additional recommendations, you can improve screen visibility during calls and ensure that you have a hassle-free experience with your Sony Xperia Z5. Enjoy crystal-clear communication with a clear view of the screen every time you make or receive a call!
Conclusion
In conclusion, the Sony Xperia Z5 offers a powerful and versatile mobile phone experience. Its sleek design, impressive camera capabilities, and water-resistant feature make it a top choice for tech enthusiasts and on-the-go professionals. Despite its numerous advantages, some users have reported an issue where the screen becomes unresponsive during phone calls. While this can be frustrating, there are several potential solutions to consider, such as adjusting the proximity sensor settings, performing a software update, or contacting Sony’s customer support. By troubleshooting and seeking assistance when needed, users can overcome this challenge and fully enjoy all the amazing features that the Sony Xperia Z5 has to offer.
FAQs
1. Why can’t I see the screen on my Sony Xperia Z5 when I’m on a call?
When you’re on a call with your Sony Xperia Z5, the proximity sensor near the top of the device automatically turns off the screen. This is to prevent your face from accidentally activating any buttons or functions on the screen while you’re in conversation. The proximity sensor detects when your face is close to the phone and accordingly turns off the screen to conserve battery and ensure that no accidental touches disrupt your call. Once you move your phone away from your face, the screen will automatically turn back on.
2. How can I fix the issue if I can’t see the screen during a call?
If you’re unable to see the screen during a call on your Sony Xperia Z5, there are a few troubleshooting steps you can try:
- Ensure that there are no obstructions, such as a screen protector or dirt, covering the proximity sensor located near the top of your device. Clean your screen and ensure that no objects are blocking the sensor.
- Make sure that your phone’s software is up to date. Outdated software can sometimes cause issues with the proximity sensor. Check for any available software updates and install them if necessary.
- If the problem persists, try restarting your phone. Sometimes a simple reboot can resolve minor software glitches that may be affecting the proximity sensor.
3. Is there a way to disable the proximity sensor during calls?
Unfortunately, on the Sony Xperia Z5, there is no straightforward way to disable the proximity sensor during calls. This feature is built-in to prevent accidental button presses while you’re on a call. Disabling the proximity sensor could lead to accidental touches, resulting in unintended actions during your conversation.
4. Can I control the sensitivity of the proximity sensor on my Sony Xperia Z5?
The sensitivity of the proximity sensor on the Sony Xperia Z5 is not adjustable through the device settings. It is preset to ensure optimal performance and prevent accidental touches during calls. If you’re facing difficulty with the proximity sensor, it is recommended to follow the troubleshooting steps mentioned earlier to resolve the issue.
5. Are there any third-party apps that can help with the proximity sensor issue on the Sony Xperia Z5?
While there may be third-party apps available on the Google Play Store that claim to provide control over the proximity sensor, it is advisable to exercise caution when using such apps. These apps may not have been specifically designed for your device and could potentially cause additional issues or conflicts. It is recommended to rely on the built-in functionality and troubleshooting steps provided by Sony to resolve any proximity sensor issues.
