If you need to reach UPS customer service in the United States, the main UPS 1-800 telephone number is 1-800-742-5877. This number connects you directly to UPS support for help with a package, tracking, or shipping issues, and is available Monday, Friday from 7 AM to 11 PM ET and Saturday from 8 AM to 8 PM ET.
What is the UPS 1-800 telephone number?
The primary UPS 1-800 telephone number for U.S. and Canada customer service is 1-800-742-5877. This is the number listed on UPS’s official Help and Support Center page for general small-package support. It is available during business hours: Monday through Friday, 7 AM to 11 PM ET, and Saturday, 8 AM to 8 PM ET. Call this number for tracking inquiries, scheduling pickups, delivery issues, and other shipping-related questions.
Other UPS 1-800 numbers and their hours
UPS provides additional 1-800 numbers for specific needs. For international support from outside the U.S. and Canada, use 1-800-782-7892, which operates 24/7. This number is specifically for UPS Small Package inquiries from outside the U.S. and Canada. For billing questions, call 1-800-811-1648. Hearing-impaired callers can reach UPS at 1-800-833-0056. Each of these numbers serves a distinct purpose, so choose the one that matches your issue.
Why you might need to call UPS
You might need to call UPS if you are tracking a delayed or missing package, scheduling a pickup, changing a delivery address, or inquiring about shipping rates. Other common reasons include reporting a damaged package, resolving a failed delivery attempt, or getting help with customs clearance and international shipping. Business customers may call for account management, billing issues, or claims. UPS groups its contact options by service type, including general small-package support, international support, billing, and hearing-impaired assistance. UPS Supply Chain Solutions lists separate numbers for Air/Ocean Freight, UPS Express Critical, and Service Parts Logistics.
Frequently Asked Questions
What is the main UPS 1-800 number?
The main UPS 1-800 number for U.S. customer service is 1-800-742-5877, as listed on UPS’s Help and Support Center page.
Is there a 24/7 UPS number?
Yes, UPS lists 1-800-782-7892 as a 24/7 number, which is used for UPS Small Package support from outside the U.S. and Canada.
Does UPS list region-specific numbers?
Yes. UPS shows different numbers for the U.S. and Canada versus outside the U.S. and Canada, along with other department-specific lines for billing and hearing-impaired support.
How do I find the UPS 1-800 telephone number online?
Go to UPS’s Help and Support Center and look for the phone numbers shown on the Contact Us page. This is where UPS publishes its verified phone numbers and calling help. You can find the UPS 1-800 telephone number on your shipping receipt or in the confirmation email you received when you placed your order. You can download the UPS mobile app, which provides quick access to customer service contact information.
Can I call UPS for billing questions?
Yes, UPS has a dedicated billing line at 1-800-811-1648, separate from the main customer service number.
Is there a UPS number for hearing-impaired callers?
Yes, UPS provides a dedicated line for hearing-impaired callers at 1-800-833-0056. Take note of the representative's name and ID if you need to follow up on your issue.
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