How To Call On Cisco Phone

Mobile Phone

Are you new to using a Cisco phone and not sure how to make a call? Cisco phones are popular in corporate environments due to their reliability and advanced features. Making calls on a Cisco phone is a straightforward process, but if you’re unfamiliar with the system, it can be a bit tricky at first. Whether you’re in an office setting or working remotely, this article will guide you through the steps to make a call on a Cisco phone. From dialing extensions to placing external calls, we’ll cover everything you need to know to confidently use your Cisco phone for all your communication needs. So, let’s dive in and discover the simple yet effective way to make calls on a Cisco phone.

Inside This Article

  1. Prerequisites
  2. Steps to Call on Cisco Phone
  3. Troubleshooting Common Issues
  4. Conclusion
  5. FAQs


Before you can make calls on your Cisco phone, there are a few prerequisites that need to be in place. Ensure you have the following before proceeding:

  • Active Phone Service: Make sure that your Cisco phone is properly registered and has an active phone service. Without this, you won’t be able to make or receive calls.
  • Phone Number or Extension: A valid phone number or extension is required to make calls. If you don’t have one, reach out to your system administrator to obtain it.
  • Network Connectivity: Ensure that your Cisco phone is connected to a stable network. This can be a wired Ethernet connection or a secure Wi-Fi network. A stable internet connection is crucial for call quality.
  • Login Credentials: Your Cisco phone will require authentication to access the calling features. Make sure you have the correct login credentials provided by your system administrator.
  • Check for Updates: It’s important to keep your Cisco phone firmware up to date. Check for any available firmware updates and install them if necessary. This helps ensure optimal performance and compatibility with your phone system.
  • Familiarize Yourself with Phone Features: Take the time to familiarize yourself with the various features and functions of your Cisco phone. This will make it easier to navigate and utilize the calling capabilities effectively.

Once you have met these prerequisites, you are ready to start making calls on your Cisco phone.

Steps to Call on Cisco Phone

Calling on a Cisco Phone is a seamless and straightforward process. Whether you’re making a local call or dialing an international number, the following steps will guide you through the process:

  1. Locate the Phone Icon: Look for the phone icon on your Cisco phone’s home screen. It is usually represented by a small handset or a phone receiver symbol.
  2. Press the Phone Icon: Press the phone icon to access the dialing screen.
  3. Enter the Phone Number: Using the phone’s keypad, enter the phone number you wish to call. Make sure to include the appropriate area code or country code for international calls.
  4. Verify the Number: Double-check the entered phone number for accuracy before proceeding.
  5. Press the Call Button: Once you’ve verified the number, press the call button. This button is usually labeled as a green phone receiver or a call symbol.
  6. Wait for Connection: The Cisco phone will initiate a call and connect you to the desired number. Depending on the network and recipient’s availability, it may take a few moments for the call to connect.
  7. Engage in Conversation: Once the call is connected, you can engage in a conversation with the person on the other end of the line.
  8. End the Call: When you’re finished with the call, press the end call button. This button is typically denoted by a red phone receiver or a hang-up symbol.

Following these simple steps will enable you to make calls efficiently and effectively on your Cisco Phone.

Troubleshooting Common Issues

Despite the advanced technology and robust features of Cisco phones, users may encounter some common issues during their calling experience. Here are a few troubleshooting tips to help you resolve these issues:

  1. No dial tone: If you are not hearing a dial tone when picking up the receiver, check the physical connection of your phone to the network. Ensure that the Ethernet cable is securely connected to both the phone and the network port. Additionally, verify that the network port is active and functioning properly. Try disconnecting and reconnecting the Ethernet cable to see if that resolves the issue.
  2. Poor call quality: If your calls are experiencing frequent drops, distortion, or poor audio quality, there may be a network or bandwidth issue. Check if there are any network disruptions or excessive traffic that could be affecting your call quality. If possible, try connecting to a different network or restarting your router to see if that improves the call quality.
  3. Inability to make or receive calls: If you are unable to make or receive calls, double-check that your Cisco phone has the correct configuration and is registered with the call manager or server. Ensure that your phone’s firmware is up to date and that it is connected to the network. If the issue persists, try restarting your phone and verify that all the necessary call settings are properly configured.
  4. Call forwarding not working: If you have set up call forwarding but it is not functioning as expected, check the call forwarding settings on your Cisco phone. Ensure that the forwarding number is entered correctly and that the forwarding feature is enabled. If the issue persists, contact your system administrator or IT support team for further assistance.
  5. Error messages or display issues: If you encounter error messages or display issues on your Cisco phone’s screen, try restarting the phone and checking for any software updates. If the problem persists, it may be helpful to note down the specific error message or behavior and contact your IT support for troubleshooting steps or to report the issue.
  6. Voicemail problems: If you are experiencing issues with voicemail, such as not receiving messages or being unable to access them, check your voicemail settings. Ensure that the voicemail box is set up correctly with the appropriate extension or mailbox number. If the issue persists, contact your system administrator or IT support team for further assistance in troubleshooting the voicemail system.

Remember, if you are unable to resolve these common issues on your own, don’t hesitate to reach out to your IT support or system administrator for guidance. They will have the expertise and knowledge to assist you in troubleshooting and resolving any Cisco phone-related problems you may encounter.


In conclusion, the Cisco Phone is a powerful communication tool that offers a wide range of features and functionalities. It provides seamless connectivity, excellent call quality, and a user-friendly interface. Whether you are in a small office or a large enterprise, the Cisco Phone is designed to meet your communication needs.

By following the step-by-step guide in this article, you have learned how to make calls on a Cisco Phone. From dialing a number to accessing additional features such as call hold, transfer, and conference calling, you are now equipped with the knowledge and skills to maximize the potential of your Cisco Phone.

Remember, practice makes perfect. Take the time to familiarize yourself with the Cisco Phone and explore its various options. With patience and consistent use, you will soon become a proficient user, effortlessly harnessing the power of the Cisco Phone to enhance your communication experience.

So, why wait? Start making calls on your Cisco Phone today and unlock a whole new level of communication efficiency.


1. How do I make a call on my Cisco phone?
To make a call on your Cisco phone, simply pick up the handset or press the speakerphone button to activate the speaker. Then, enter the phone number you wish to dial using the keypad. Finally, press the call button or the enter key to initiate the call.

2. Can I transfer calls on my Cisco phone?
Yes, you can easily transfer calls on your Cisco phone. During an active call, press the transfer button or the dedicated Transfer softkey on the phone’s display. Enter the extension or phone number where you want to transfer the call, and press the transfer button again to complete the process.

3. How do I put a call on hold?
To put a call on hold using your Cisco phone, press the hold button or select the Hold softkey on the display. This will temporarily suspend the call while you attend to other tasks or consult with someone else. To retrieve the held call, press the resume button or select the appropriate softkey on the display.

4. How do I answer a call on my Cisco phone?
When your Cisco phone rings, simply pick up the handset or press the Speaker or Answer softkey to answer the call in hands-free mode. If your phone has a headset connected, you can press the Headset softkey to answer the call using the headset.

5. Can I make conference calls on my Cisco phone?
Yes, you can initiate a conference call on your Cisco phone. During an active call, press the conference button or select the Conference softkey on the display. Dial the phone number of the second party and wait for them to answer. Once they are on the line, press the conference button again to connect all parties in a conference call.