To transfer mobile tickets on StubHub, you must deliver them through the original ticket vendor's website or app where you first purchased them, not directly within StubHub.
Step 1: Find the buyer's email in your StubHub sales
Log into your StubHub account and go to the "Sales" section. Find the specific order, click "View Buyer Info," and then click "Copy email" to copy the buyer's email address provided by StubHub. This is the only email you should use for the transfer, do not use your own or any other address.
Step 2: Log in to your original ticket vendor's account
Open the website or app of the ticket vendor where you originally purchased the tickets (e.g., Ticketmaster, AXS). Log in with your credentials, navigate to your "Orders" or "My Tickets," and locate the event you sold.
Step 3: Transfer the tickets to the buyer's email
In your original vendor account, find the order and select the "Transfer" or "Send" option. Choose the specific seats you sold, then paste the buyer's email address that you copied from StubHub. Enter any required details (like a message, if optional) and submit the transfer. The tickets will be sent to the buyer via that external platform, StubHub is not involved in this step.
Step 4: Take a screenshot of the transfer confirmation
Take a screenshot of this screen or email, making sure it clearly shows the seats, event, and the buyer's email address. This screenshot serves as your proof of delivery, do not delete it.
Step 5: Confirm the transfer on StubHub and upload proof
Return to your StubHub "Sales" page, locate the order, and click "See actions" then "Confirm transfer." In the dialog, select the "Event Organizer Name" (the original vendor) and the ticket service you used. Agree to the acknowledgements, then upload the screenshot you took in Step 4. Accepted proof of transfer includes a screenshot of the email confirmation from the external account or a screenshot from your external account showing the tickets were transferred. Finally, submit the confirmation. StubHub will verify the proof, and once accepted, your sale is marked as fulfilled.
What happens after you transfer mobile tickets
After you confirm the transfer on StubHub, your payment is typically scheduled to be released 8 business days after the event takes place. If the buyer reports they haven't received the tickets, StubHub may contact you to recall and retransfer the tickets to a new email address they provide. Always keep your screenshot until the event is over and your payment is released.
Optional: Pre-uploading tickets for a faster sale
To streamline future sales, you can pre-upload your mobile transfer tickets before they sell. In StubHub, go to the "Tickets Transfer" page or the "Manage Tickets Upload" pop-up and copy the StubHub-provided email address. Then, log into your original vendor account and transfer the tickets to that email address. If you chose to sell all tickets together, transfer them in a single transaction; otherwise, transfer them one-by-one. Once done, StubHub stores them and will automatically deliver them to the buyer after a sale, saving you the manual step later. After transferring pre-uploaded tickets, refresh your StubHub listing page; your seats will automatically appear as StubHub receives them, and you'll see a 'Success' message.
Frequently asked questions about StubHub mobile transfers
Can I just screenshot the barcode to transfer? No. Many mobile tickets have rotating barcodes for security, so a screenshot won't work for entry. You must use the original vendor's transfer function to send the tickets properly. Some mobile tickets have rotating barcodes for security, which means screenshots cannot be used for entry; the live barcode in the app must be presented.
What if the buyer's email is wrong? If you entered an incorrect email, the buyer won't receive the tickets. Contact StubHub support immediately, they may provide a new email address for you to retransfer the tickets to.
Can I transfer tickets multiple times? Yes, but only by repeating the entire process: log into the original vendor, select the tickets, enter the new recipient's email, and confirm. Each transfer must be done through the original vendor, not StubHub.
Do I need a StubHub account to transfer? Yes, you need a StubHub account to sell and confirm transfers.
What if the buyer doesn't claim the tickets? If the buyer doesn't accept the transfer within the timeframe set by the original vendor, the tickets will be returned to your account. You can then retransfer them to a different email or contact StubHub for guidance.
For the wider topic, see carriers and plans.
