Why Doesn’t The Camera Work On My Xperia Z3 Tablet?

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Source: Digitaltrends.com

The Xperia Z3 Tablet is a cutting-edge device that offers a remarkable array of features and functionalities. However, one common issue that users may encounter is a camera that doesn’t work as expected. This can be frustrating, especially for those who rely on their tablets for capturing memories and engaging in video chats. In this article, we will explore the possible reasons behind the camera malfunction on the Xperia Z3 Tablet and provide some helpful solutions. Whether you’re experiencing a black screen, blurry images, or simply a camera app that won’t open, we’ve got you covered. So, let’s dive in and troubleshoot this camera issue together!

Inside This Article

  1. Overview
  2. Common Issues with the Camera
  3. Troubleshooting Steps
  4. Contacting Xperia Support
  5. Conclusion
  6. FAQs


As a proud owner of the Xperia Z3 Tablet, you may find yourself in a situation where the camera doesn’t work as expected. This can be frustrating, particularly if capturing moments and taking photos is important to you. But worry not! In this article, we will provide an overview of common issues that may arise with the camera on your Xperia Z3 Tablet and offer troubleshooting steps to help you resolve them.

The Xperia Z3 Tablet boasts a high-quality camera, allowing you to capture stunning photos and videos. However, like any electronic device, it may encounter glitches and technical difficulties from time to time. It’s essential to identify the root cause of the problem and follow these troubleshooting steps to get your camera up and running again.

So, whether your camera app is freezing or crashing, or you are experiencing difficulty capturing clear images, read on to uncover some common issues and the steps you can take to overcome them.

Common Issues with the Camera

Having issues with the camera on your Xperia Z3 Tablet can be frustrating. But you’re not alone. Many users face common camera-related problems that can be easily resolved. Below are some of the common issues you may encounter:

1. Blurry photos: One of the most common issues is blurry photos. This can be caused by a variety of factors, such as dirty camera lens, improper focus, or unstable hand movements while taking the photo.

2. Black screen: Sometimes, when you open the camera app, you may encounter a black screen instead of the live view. This can be due to a software glitch or an issue with the camera module itself.

3. Camera not working at all: Another common problem is when the camera stops working completely. This can be a result of a software bug, insufficient storage space, or a hardware malfunction.

4. Overexposed or underexposed photos: If your photos turn out too bright or too dark, it could be a problem with the camera’s exposure settings. This can be adjusted manually or reset to default settings.

5. Autofocus not working: The autofocus feature is designed to automatically adjust the focus of the camera. If this feature is not working, your photos may appear blurry or out of focus.

6. Camera app crashing: If the camera app crashes frequently or freezes when you try to open it, it can be due to a software bug or conflicts with other apps running in the background.

7. Flash not working: If the flash on your Xperia Z3 Tablet doesn’t work, it can limit your ability to take photos in low light conditions. This can be caused by a software glitch or a hardware issue with the flash module.

Remember, these issues can often be resolved with some simple troubleshooting steps. In the next section, we will provide you with some helpful tips to resolve these camera-related issues on your Xperia Z3 Tablet.

Troubleshooting Steps

If you’re experiencing issues with the camera on your Xperia Z3 Tablet, don’t worry. There are several troubleshooting steps you can take to try and resolve the problem on your own. Follow these steps to get your camera working again:

  1. Check camera permissions: Make sure that camera permissions are enabled for the apps you want to use. Go to Settings, select Apps & notifications, and then tap on the app that is having camera issues. Under the App Info, check if the camera permission is turned on.

  2. Clear app cache: Sometimes, clearing the app cache can help resolve camera issues. Go to Settings, select Apps & notifications, and then tap on the app that is having camera issues. Under the App Info, tap on Storage, and then tap on Clear Cache. Restart the app and check if the camera is working properly.

  3. Restart your device: A simple restart can often fix various software glitches, including camera malfunctions. Press and hold the power button, and then select the Restart option from the menu. Once the device restarts, open the camera app and see if the issue has been resolved.

  4. Update your software: Keeping your device’s software up to date is important for optimal performance. Check for any available software updates for your Xperia Z3 Tablet. Go to Settings, select System, and then tap on Software Update. If an update is available, follow the on-screen instructions to install it. Sometimes, these updates can include bug fixes that may address camera issues.

  5. Reset camera settings: If none of the above steps have resolved the issue, you can try resetting the camera settings to their default values. Open the camera app, go to Settings, and then look for the option to reset or restore camera settings. Keep in mind that this will reset any customization you have made to the camera settings, so you may need to readjust them afterwards.

If the camera still isn’t working after attempting these troubleshooting steps, it may be a hardware issue. In this case, it’s best to contact Xperia Support for further assistance. They can provide guidance on possible repairs or replacements that may be needed to fix the camera problem on your Xperia Z3 Tablet.

Contacting Xperia Support

If you have exhausted all troubleshooting steps and are still experiencing issues with the camera on your Xperia Z3 Tablet, it may be time to reach out to Xperia Support for further assistance. They have a dedicated team of professionals who can help diagnose and resolve the problem you are facing.

There are several ways to get in touch with Xperia Support:

  1. Online Support: The Xperia Support website is a valuable resource for finding answers to commonly asked questions. You can browse through the support articles and user guides to see if they address your camera issue. If not, you can submit a support request through their online form.
  2. Live Chat: If you prefer real-time assistance, you can engage in a live chat with an Xperia Support representative. This allows you to describe your camera problem in detail and receive immediate guidance on how to resolve it. Live chat is available during specified hours, so make sure to check the support website for the availability.
  3. Phone Support: If you prefer speaking to a support representative over the phone, Xperia Support provides a phone hotline for customers to call. By contacting the phone support, you can have a more personal conversation about your camera issue and receive step-by-step instructions to resolve it.
  4. Service Center: In some cases, the camera issue may require hands-on assistance from a professional technician. Xperia Support has authorized service centers where you can bring your Xperia Z3 Tablet for diagnosis and repair. The support website can provide you with the nearest service center location and contact information.

When contacting Xperia Support, it is important to provide them with as much information as possible about the camera issue. This includes any error messages you may have encountered, the exact steps you’ve taken to troubleshoot the problem, and any specific circumstances under which the issue occurs.

Remember to be patient and polite when reaching out to Xperia Support. They are there to help and will do their best to resolve your camera issue. By working together, you can get your Xperia Z3 Tablet’s camera up and running smoothly again.


In conclusion, the Xperia Z3 Tablet is a powerful and innovative device with a range of impressive features. Although the camera may occasionally fail to work properly, there are several potential solutions to try. By ensuring that the camera app is up to date, clearing the cache, and checking for any third-party app conflicts, you can often resolve camera issues and enjoy capturing memories with this exceptional tablet. Furthermore, if all else fails, contacting Sony’s customer support can provide you with expert assistance and guidance. Don’t let a camera glitch dampen your experience with the Xperia Z3 Tablet. With a little troubleshooting and exploration, you can unleash its full potential as a versatile device for both work and play. Happy snapping!


1. Why isn’t the camera working on my Xperia Z3 Tablet?

There can be several reasons why the camera on your Xperia Z3 Tablet is not working. Here are some possible solutions:

  • Make sure that the camera is not blocked by any obstructions. Check if there is any dirt, dust, or fingerprints on the camera lens, and clean it gently with a microfiber cloth.
  • Restart your tablet and try using the camera again. Sometimes, a simple restart can help resolve any temporary software glitch that may be causing the issue.
  • Check the camera settings on your Xperia Z3 Tablet. Make sure the camera app is not disabled or restricted from accessing the camera hardware.
  • Update the software and firmware of your Xperia Z3 Tablet to the latest available version. Often, software updates include bug fixes and improvements that can resolve camera-related issues.
  • If none of the above solutions work, consider performing a factory reset on your Xperia Z3 Tablet. However, take note that this will erase all data and settings on your device, so ensure you have a backup in place.

2. How can I fix blurry photos taken with my Xperia Z3 Tablet’s camera?

If the photos taken with your Xperia Z3 Tablet’s camera are turning out blurry, you can try the following solutions:

  • Make sure the camera lens is clean and free from any dirt or smudges. Use a microfiber cloth to gently clean the lens.
  • Ensure that you are holding the tablet steady while taking photos. Shaky hands can result in blurry shots.
  • Adjust the camera focus manually. Open the camera app and look for an option to switch to manual focus. Experiment with different focus settings to find the one that produces clearer images.
  • If your Xperia Z3 Tablet has image stabilization features, activate them. These features can help compensate for any hand movements, resulting in sharper photos.

3. Why does the camera app crash on my Xperia Z3 Tablet?

If the camera app on your Xperia Z3 Tablet keeps crashing, try the following troubleshooting steps:

  • Restart your tablet and try opening the camera app again. Sometimes, a simple restart can resolve any temporary software issues causing the app to crash.
  • Clear the cache and data of the camera app. Go to the Settings menu, select Apps or Applications, find the camera app, and tap on Clear cache and Clear data. This will reset the app and may resolve any conflicts.
  • Check for any available software updates for your Xperia Z3 Tablet. Installing the latest updates can often fix bugs and improve app stability.
  • If the problem persists, consider uninstalling and reinstalling the camera app. However, before doing so, make sure you have a backup of any important photos or videos stored in the app.

4. Why are my Xperia Z3 Tablet’s camera photos appearing dark or overexposed?

If the photos taken with your Xperia Z3 Tablet’s camera are consistently dark or overexposed, you can try the following solutions:

  • Make sure that the camera settings are properly configured. Check if the exposure compensation is set too high or too low, and adjust it accordingly.
  • If you are shooting in automatic mode, try switching to manual mode and manually adjusting the ISO, shutter speed, and aperture settings.
  • Ensure that the lighting conditions are suitable for photography. If you are in a low-light environment, consider using the tablet’s built-in flash or external lighting sources.
  • Experiment with different shooting modes and scene presets to find the one that produces the desired exposure.

5. Can I replace the camera on my Xperia Z3 Tablet?

The camera on the Xperia Z3 Tablet is not designed to be replaced by the user. If you are experiencing significant issues with the camera and the troubleshooting steps have not resolved the problem, it is recommended to contact the authorized service center or customer support for further assistance. They will be able to diagnose the issue and provide appropriate solutions, which may include repairing or replacing the camera module if necessary.