Why Doesn’t My Camera Work On My Xperia Z3 Tablet

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Source: Techadvisor.com

The Xperia Z3 Tablet from Sony is an impressive device with cutting-edge features and sleek design. However, like any other piece of technology, it is not immune to occasional glitches and errors. One common issue that users may encounter is a camera that does not work properly. This can be frustrating, especially if you rely on your tablet for capturing memories or video chatting with loved ones. In this article, we will explore the possible reasons why your camera may not be functioning as expected on your Xperia Z3 Tablet and provide solutions to help you resolve the issue. So, if you’ve been struggling with a camera that refuses to cooperate, read on to find out how you can get it back up and running again.

Inside This Article

  1. Possible Causes
  2. Troubleshooting Steps
  3. Contacting Support
  4. Conclusion
  5. FAQs

Possible Causes

There can be several reasons why your camera is not working on your Xperia Z3 Tablet. Here are some common issues that could be causing the problem:

1. Software Glitch: Sometimes, a software glitch or bug can cause the camera to malfunction. It could be a result of a recent software update or an incompatible app.

2. Hardware Malfunction: If your tablet has been subjected to physical damage or excessive heat, it could lead to a hardware malfunction in the camera module.

3. Camera App Issue: The problem could be specific to the camera app you are using. It might have crashed or encountered a compatibility issue with your tablet’s operating system.

4. Permissions: Your camera may not be working if you haven’t granted the necessary permissions to the camera app or if the app itself doesn’t have the required permissions.

5. Outdated Software: If you haven’t updated your tablet’s software in a while, it could cause compatibility issues with the camera.

6. Cache Accumulation: Accumulated cache files over time can sometimes interfere with the camera’s functionality. Clearing the cache might resolve the issue.

7. Hardware Connection: There could be a loose connection or faulty wiring between the camera module and the tablet’s motherboard.

8. Limited Storage: Insufficient storage on your tablet can impact the camera’s performance, as it requires a certain amount of free space to process and save photos or videos.

9. Battery Drain: If your tablet’s battery is low, it might not provide enough power for the camera to function properly.

10. It’s important to remember that these are just possible causes and not definitive solutions. Identifying the exact cause will require further investigation and troubleshooting.

Troubleshooting Steps

If you’re experiencing issues with the camera on your Xperia Z3 Tablet, there are several troubleshooting steps you can try before seeking professional support. Whether your camera is not working at all, producing blurry images, or displaying error messages, these steps can help you identify and resolve the problem.

1. Check for software updates: Ensure that your Xperia Z3 Tablet is running on the latest software version. Manufacturers often release software updates that address various issues, including camera problems. Go to the Settings menu and look for the “Software Update” or “System Update” option. If an update is available, download and install it.

2. Restart your device: Sometimes, a simple restart can fix minor software glitches. Press and hold the power button on your Xperia Z3 Tablet until the power options appear. Select “Restart” or “Reboot” and wait for the device to turn back on. Once it’s powered up, try using the camera again.

3. Clear camera app cache and data: The camera app may be experiencing issues due to corrupted cache or data. Go to the Settings menu and navigate to “Apps” or “Applications.” Find the camera app from the list and tap on it. Select the “Storage” option and choose “Clear Cache” and “Clear Data.” Restart the device and check if the camera functions properly.

4. Check camera permissions: Ensure that the camera app has the necessary permissions to access the device’s camera. Go to the Settings menu, select “Apps” or “Applications,” and find the camera app. Tap on it and choose “Permissions.” Make sure that the “Camera” permission is enabled.

5. Disable third-party camera apps: If you have installed any third-party camera apps, they may interfere with the default camera app on your Xperia Z3 Tablet. Try disabling or uninstalling these apps and check if the camera starts working correctly.

6. Reset app preferences: Resetting the app preferences can help resolve conflicts between the camera app and other system or default apps. Go to the Settings menu and select “Apps” or “Applications.” Tap on the three-dot menu icon and choose “Reset App Preferences.” Restart your device and test the camera again.

7. Factory reset: If none of the above steps work, you can try performing a factory reset on your Xperia Z3 Tablet. Keep in mind that a factory reset will erase all data on your device, so make sure to back up any important files before proceeding. Go to the Settings menu, select “System” or “Backup & Reset,” and choose “Factory Data Reset.” Follow the on-screen instructions to complete the process.

If you’ve followed all these troubleshooting steps and your camera still doesn’t work on your Xperia Z3 Tablet, it’s recommended to contact the customer support team of Sony Xperia or visit an authorized service center for further assistance. They can help diagnose and fix any hardware issues that may be affecting the camera functionality.

Contacting Support

If you have followed all the troubleshooting steps and your camera still isn’t working on your Xperia Z3 Tablet, it may be time to reach out to support for further assistance. Here are a few ways you can contact support:

1. Online Support: The first step is to visit the official Sony Xperia support website. Look for the “Contact Us” or “Support” section, where you will likely find a variety of options to get in touch with their support team. This may include live chat support, email support, or a support ticket system. Fill out the necessary information and provide a detailed description of the camera issue you’re experiencing. Make sure to mention that you have already tried the troubleshooting steps.

2. Phone Support: If you prefer a more direct approach, you can try contacting the support team via phone. Look for the official Sony Xperia support phone number on their website. Keep in mind that phone support may have specific working hours, so make sure to call during the designated times. Be prepared to provide your device’s serial number and other relevant information during the call.

3. Social Media: Many companies, including Sony, have dedicated social media channels where you can reach out for support. Check if Sony Xperia has an official customer support page on platforms like Twitter or Facebook. Send them a direct message or post a public message describing your camera issue. They may respond with troubleshooting tips or instructions on how to proceed.

4. Community Forums: Another option is to visit Sony Xperia community forums. These forums are frequented by both Sony Xperia staff and knowledgeable users who offer help and support. Search for threads related to camera issues on your Xperia Z3 Tablet or create a new post describing your problem. Be patient and keep an eye on responses from other members or Sony staff who might be able to assist you.

5. Service Center: If all else fails, and your device is still under warranty, you can consider visiting an authorized Sony service center in your area. Check the official Sony Xperia website for a list of authorized service centers near you. They will be able to diagnose and repair any hardware-related issues with your tablet’s camera.

Remember to provide as much information as possible when reaching out to support. This includes details about the troubleshooting steps you’ve already taken and any error messages or unusual behavior you’ve noticed with your camera. The more information you provide, the easier it will be for the support team to pinpoint the problem and suggest a solution.

With these options available, you can rest assured that you have multiple avenues to seek help when your camera isn’t working on your Xperia Z3 Tablet. Whether you choose to contact support online, over the phone, or through community forums, the dedicated support team should be able to assist you in getting your camera back up and running in no time.


In conclusion, if you are facing difficulties with the camera on your Xperia Z3 Tablet, there are several troubleshooting steps you can take to resolve the issue. Start by checking the camera settings and ensuring that it is not disabled or blocked by any app or setting. If the problem persists, try clearing the cache and data of the camera app or performing a factory reset. You can also try using a third-party camera app to see if the issue is specific to the default camera app. If none of these solutions work, it could indicate a hardware problem, and it is advised to contact Sony support or visit a professional technician for further assistance.


1. Why is the camera not working on my Xperia Z3 Tablet?
Possible reasons for the camera not working on your Xperia Z3 Tablet could be a software glitch, a hardware issue, or a problem with the camera app. It is recommended to try troubleshooting steps like restarting the device, clearing the camera app’s cache, or performing a software update. If the issue persists, you may need to contact the manufacturer or visit a service center for further assistance.

2. Can I fix the camera issue on my Xperia Z3 Tablet myself?
Some camera issues on the Xperia Z3 Tablet can be resolved through software troubleshooting. You can try clearing the camera app’s cache, force stopping the app, or performing a factory reset. However, if the issue is hardware-related, it is advisable to seek professional assistance to avoid causing further damage to your device.

3. Why is the camera on my Xperia Z3 Tablet not taking clear photos?
If the camera on your Xperia Z3 Tablet is not taking clear photos, there are a few possible reasons. Firstly, make sure the lens is clean from any smudges or dirt. Additionally, check the camera settings to ensure that the resolution and focus settings are correctly calibrated. If the issue persists, it is worth considering a software update or contacting the manufacturer for further guidance.

4. Can I replace the camera on my Xperia Z3 Tablet?
As an end-user, it is not recommended to attempt replacing the camera on your Xperia Z3 Tablet yourself. The camera is a delicate component, and improper handling could cause further damage to the device. It is best to contact the manufacturer or an authorized service center to inquire about repair or replacement options.

5. Why is the camera app freezing or crashing on my Xperia Z3 Tablet?
The camera app freezing or crashing on your Xperia Z3 Tablet could be due to various factors, such as a software bug or insufficient device resources. Try force stopping the camera app, clearing its cache, and restarting the device. If the problem persists, consider updating the device’s software or contacting the manufacturer for further assistance.