Upgrading your phone at MetroPCS costs the price of the new phone you choose, which you can pay in full or finance over time, minus any trade-in value you receive for your old device. MetroPCS offers trade-in programs where you can receive credit for your old device, which can be applied towards the purchase of a new one. The total cost to upgrade your phone at MetroPCS depends on the specific model you select and whether you qualify for any current promotions.
How much does it cost to upgrade your phone at MetroPCS?
The cost is simply the price of the new phone. You can pay the full retail price upfront, or you may be able to finance the device and make monthly payments. If you trade in an eligible phone, the trade-in value reduces the total cost. For example, the price of an Android phone will vary by model and any ongoing deals, so checking current pricing on the specific device you want is the best way to get an exact figure.
MetroPCS upgrade eligibility: The 365-day rule
To be eligible for a device upgrade, existing Metro by T-Mobile customers must have 365 days or more of tenure on their account. This means you need to have been an active customer for at least one full year before you can upgrade your phone.
How to check your upgrade status and start the process
There are three documented ways to check your upgrade eligibility and begin the process:
- Call Customer Care: Dial 1-888-8Metro-8 to speak with a representative who can check your account status and walk you through available upgrade options.
- Visit a store: Go to any Metro by T-Mobile store, where a sales associate can verify your eligibility and help you select a new phone.
- Log in to your account online or via the myMetro app: On the website, log in to your account and look for the Upgrade option. In the myMetro app, use the Manage tab to access account actions for eligible lines and find the upgrade flow.
Important things to know before you upgrade
Before you upgrade, confirm that the new phone is compatible with the Metro network. After switching devices, you may need to perform a device settings update to ensure everything works correctly; Metro has a How to Update Your Device support page for this purpose. Also, be aware that additional fees such as activation charges may apply to your upgrade.
If you have insurance on your current phone, it may cover the cost of a replacement device due to loss, theft, or damage. However, insurance coverage may not necessarily cover the cost of an upgrade to a new phone. You can transfer your data from your old phone to the new one when upgrading at MetroPCS. They offer various options such as manually transferring your data through apps like Google Drive or using tools like Smart Switch for Samsung phones.
If you want to switch my Metro phone to another Metro phone, the process is straightforward: ensure the new device is network-compatible, check your upgrade eligibility, and then follow the standard upgrade steps through your account, Customer Care, or a store.
Frequently Asked Questions about upgrading at Metro
How do you check if you can upgrade at Metro?
You can check your upgrade eligibility by calling 1-888-8Metro-8 or by visiting a Metro by T-Mobile store. You can also log in to your account online or through the myMetro app to see if the Upgrade option is available for your line.
What is the documented eligibility threshold?
Metro's financing FAQ states that existing customers need 365 days or more of tenure to be eligible for a device upgrade.
Where do you start online or in the app?
In the myMetro app, use the Manage tab to manage account actions on eligible lines.
What device settings should you change after upgrading?
Metro has a How to Update Your Device support page that covers the necessary settings adjustments after switching phones.
Are supported models listed?
No supported model list was documented in the retrieved Metro pages. To confirm a specific phone is compatible, contact Customer Care or visit a store.
Related reading: What Is A Jump Upgrade At T-Mobile.
