How Does Boost Mobile Phone Insurance Work?

Boost Mobile phone insurance, called Boost Protect, covers eligible devices for loss, theft, accidental damage, liquid damage, and mechanical or electrical malfunction, giving you a safety net for the unexpected. It differs from a manufacturer warranty, which only covers defects, by protecting you from the everyday mishaps that can leave you without a working phone.

What is Boost Mobile phone insurance?

Boost Protect is Boost Mobile’s current device protection program. This is not the same as a manufacturer warranty, which only covers defects in materials or workmanship and expires after a set period. Boost Protect gives you ongoing coverage for the kinds of incidents that happen in real life, like dropping your phone or spilling coffee on it.

What Boost Protect covers

Boost Protect provides several specific types of coverage. Accidental damage includes cracked screens and other physical damage from drops or impacts. Liquid damage is covered, as are mechanical or electrical malfunctions that aren't caused by abuse. The program also covers loss and theft. For screen repairs, Boost says the deductible is $29, and there are unlimited claims for screen repairs.

Boost Protect deductibles and costs

The deductible you pay when filing a claim depends on the type of damage and your device's tier. Screen repairs have a $29 deductible. For liquid or severe damage, deductibles range from $39 to $99. For a lost or stolen device, deductibles range from $40 to $349. The protection tier you choose at enrollment locks in your deductible, meaning it will not increase even if the retail price of your device changes. The monthly premium for Boost Protect is based on the value of your device.

How to enroll in Boost Protect

To enroll, you must be an active Boost Mobile subscriber with an eligible device that is in good working condition. You have 30 days from the date of purchase to add Boost Protect. Enrollment can be done through the Boost Mobile app or by calling Boost Customer Care at (833) 502-6678. For eligible Apple devices, you can also enroll in Boost Protect with AppleCare Services. Boost Protect enrollment can also be done online at the Boost Protect portal using the device's mobile number and Boost PIN.

How to file a Boost Protect claim

Contact Boost Customer Care if your phone is lost or stolen. Call (833) 502-6678 to report the incident and get help with your coverage. Loss or theft must be reported within 60 days of the incident, unless state law requires a different deadline.
File your claim. The primary account holder must file the claim. You can do this online at the Likewize Device Protection portal (protect.likewize.com/boostmobile) 24/7, or by calling Likewize Customer Care at (844) 534-3099, which is available from 6 a.m. to 10 p.m. CT, 7 days a week.
Provide the required information. You will need your wireless phone number, account PIN, device manufacturer, make and model, and a deductible payment method. The claim process requires a deductible payment method as needed information.
Wait for assessment and verification. Likewize will review your claim. Boost’s pages do not detail a more specific approval workflow beyond this step.

Frequently Asked Questions

Can I add Boost Protect to an existing plan?

Yes, if you are an active Boost Mobile subscriber with an eligible device in good working condition, you can add Boost Protect within 30 days of your device purchase.

Is there a deductible for every claim?

Yes, Boost Protect requires a deductible for each claim. The amount varies by claim type: $29 for screen repair, $39, $99 for liquid or severe damage, and $40, $349 for loss or theft.

What if my phone is lost or stolen?

If your phone is lost or stolen, you must report it within 60 days. Start by calling Boost Customer Care at (833) 502-6678, then file a claim with Likewize. You will need to provide your account details and pay the applicable deductible.