How Do I Reset A Fitbit Charge HR

Mobile Accessories

Are you facing issues with your Fitbit Charge HR and wondering how to reset it? Well, you’ve come to the right place! The Fitbit Charge HR is a popular fitness tracker that helps you monitor your health and activity levels. However, like any electronic device, it may encounter glitches or become unresponsive from time to time. In such cases, a reset can often resolve the issue and get your Fitbit Charge HR back up and running smoothly. But how exactly do you reset it? In this article, we will guide you through the process of resetting your Fitbit Charge HR, ensuring that you can continue using it to track your fitness goals without any hassles. So, let’s dive in and learn how to give your Fitbit Charge HR a fresh start!

Inside This Article

  1. Troubleshooting before resetting
  2. Steps to reset Fitbit Charge HR
  3. Tips for a successful reset
  4. Conclusion
  5. FAQs

Troubleshooting before resetting

Resetting your Fitbit Charge HR should only be done as a last resort. Before you proceed with the reset, it’s important to try troubleshooting some common issues that may be causing problems with your device. Follow these steps to troubleshoot and potentially fix any issues without the need for a reset:

1. Ensure a secure and snug fit: Sometimes, inaccurate readings or functionality issues can occur if the device is not properly secured on your wrist. Make sure your Fitbit Charge HR is snugly and comfortably attached to your wrist.

2. Charge your device: Low battery can cause various issues with your Fitbit Charge HR. Connect it to a reliable power source and make sure it charges to its full capacity. This simple step can often resolve performance problems.

3. Check the Fitbit app: Open the Fitbit app on your mobile device and ensure that your Fitbit Charge HR is properly synced. Sometimes, syncing issues can lead to data discrepancies or unresponsive behavior. Try disconnecting and reconnecting the device to the app.

4. Restart the device: Performing a simple restart can sometimes fix minor software glitches. To restart your Fitbit Charge HR, connect it to the charging cable and plug it into a power source. Once connected, press and hold the button on the side of the device until you see the Fitbit logo appear on the screen.

5. Clean the device: Sweat and dirt buildup can affect the performance of your Fitbit Charge HR. Use a soft, damp cloth to clean the device, paying attention to the sensors and charging ports. Avoid using harsh chemicals or abrasive materials.

6. Check for firmware updates: Fitbit regularly releases firmware updates to improve the performance and functionality of their devices. Make sure your Fitbit Charge HR is running on the latest firmware version. You can check for updates in the Fitbit app under the device settings.

If you have tried all of these troubleshooting steps and are still experiencing issues with your Fitbit Charge HR, then it might be time to proceed with a reset. Please note that resetting your device will erase all data and restore it to its factory settings.

Steps to reset Fitbit Charge HR

If you’re experiencing any issues with your Fitbit Charge HR, performing a reset can often help resolve them. Here are the steps to reset your Fitbit Charge HR:

  1. First, make sure your Fitbit Charge HR is properly charged. Connect it to a power source using the charging cable and let it charge for at least 10 minutes.
  2. Once it’s charged, find the button on the side of the tracker. This is the small button that is located on the opposite side of the display.
  3. Press and hold the button for approximately 10 to 15 seconds. You may feel a vibration or see the screen turn off briefly.
  4. Release the button after the vibration or when you see the Fitbit logo on the display. This indicates that the reset process has started.
  5. Your Fitbit Charge HR will now restart and go through the setup process again. You’ll need to pair it with your smartphone or computer using the Fitbit app or website.
  6. Follow the on-screen instructions to complete the setup process. Make sure to select the correct language, time, and other settings before proceeding.
  7. Once the setup is complete, your Fitbit Charge HR should be reset and ready to use. Any previous data stored on the device will be cleared during the reset process.

It’s important to note that resetting your Fitbit Charge HR should be a last resort when troubleshooting issues. If you’re still experiencing problems after a reset, it’s recommended to contact Fitbit customer support for further assistance.

Tips for a successful reset

Resetting your Fitbit Charge HR can help resolve many common issues and restore its functionality. Follow these tips to ensure a successful reset:

1. Charge your device: Before attempting a reset, make sure your Fitbit Charge HR has a sufficient battery level. Connecting the device to its charger and giving it time to charge can help prevent any interruptions during the reset process.

2. Remove any debris: Check for any dirt, lint, or debris that may be blocking the charging ports or buttons on your Fitbit Charge HR. Clearing away any obstructions ensures a reliable connection during the reset.

3. Follow the correct button sequence: To initiate the reset, you need to press and hold the buttons in the correct order. Refer to the Fitbit Charge HR manual or the official Fitbit website to ensure you’re following the right button sequence for your specific device model.

4. Be patient: Resetting your Fitbit Charge HR may take a few moments. After initiating the reset, wait for the device to power off completely before continuing the process. Rushing or interrupting the reset can lead to unexpected errors.

5. Perform a factory reset if needed: If the basic reset doesn’t resolve your issues, you may need to perform a factory reset. Keep in mind that doing this will erase all the data on your Fitbit Charge HR, so make sure to sync it with the app or website to back up your data beforehand.

6. Check for software updates: After the reset, make sure to check for any available software updates for your Fitbit Charge HR. Install the updates as they often include bug fixes and performance enhancements that can further optimize your device.

7. Contact Fitbit support if necessary: If you’ve followed all the steps and tips for a successful reset but still encounter issues with your Fitbit Charge HR, don’t hesitate to reach out to Fitbit’s customer support. They can provide further assistance and guidance tailored to your specific situation.

By following these tips, you can increase the chances of a successful reset for your Fitbit Charge HR. Remember to always refer to the official Fitbit resources for accurate instructions and information specific to your device model.


In conclusion, resetting a Fitbit Charge HR is a simple and effective way to troubleshoot common issues and restore the device to its factory settings. Whether you are experiencing connectivity problems, syncing issues, or want to prepare the Fitbit Charge HR for a new user, resetting the device can often resolve these issues.

By following the steps outlined in this article, you can easily perform a reset on your Fitbit Charge HR. Remember to back up any important data and remove the device from your Fitbit account before resetting. Additionally, familiarize yourself with the different reset methods available for your device to ensure the process goes smoothly.

Resetting your Fitbit Charge HR can help you get back on track with your fitness journey, ensuring you have accurate data and a functioning device. Keep in mind that if you encounter any further issues, reaching out to Fitbit support or visiting their website for troubleshooting guides can provide valuable assistance.


1. How do I reset a Fitbit Charge HR?
To reset a Fitbit Charge HR, follow these steps:

  1. Plug the charging cable into a USB port.
  2. Insert the other end of the charging cable into the port on the back of the Fitbit Charge HR.
  3. Press and hold the button on the charging cable for approximately 10-12 seconds.
  4. Release the button, and unplug the charging cable from the USB port and the Fitbit Charge HR.
  5. Your Fitbit Charge HR will have been successfully reset.

2. Why would I need to reset my Fitbit Charge HR?
There are several reasons why you might need to reset your Fitbit Charge HR. If you’re experiencing issues with your device, such as it not syncing properly, freezing, or not responding to commands, resetting it can often resolve these problems. Additionally, if you’re planning on selling or giving away your Fitbit Charge HR, performing a reset will ensure that your personal data is completely removed from the device.

3. Will resetting my Fitbit Charge HR delete my data?
No, resetting your Fitbit Charge HR will not delete your data. However, it’s important to note that a reset will disconnect your device from your Fitbit account. Once the reset is complete, you’ll need to set up your Fitbit Charge HR again and reconnect it to your account. Your previously synced data will be available once the device is reconnected.

4. How often should I reset my Fitbit Charge HR?
There is no specific timeframe for how often you should reset your Fitbit Charge HR. Resetting the device is typically only necessary when you encounter issues with its functionality or when you’re preparing to transfer ownership. If you’re experiencing frequent issues, it may be worth considering a reset, but it’s not something that needs to be done regularly as part of routine maintenance.

5. Can I reset my Fitbit Charge HR using the mobile app?
No, you cannot reset your Fitbit Charge HR using the mobile app alone. To perform a reset, you’ll need to follow the steps outlined in the first FAQ, which involve using the charging cable. The mobile app is primarily used for syncing and managing your Fitbit data but does not have the capability to initiate a reset of the device.