To sync Luxe Fitbit, open the Fitbit app on your phone and pull down on the screen; your Luxe will automatically begin syncing.
How to sync your luxe Fitbit
- Ensure your Fitbit Luxe is on your wrist and your phone is nearby.
- Open the Fitbit app on your compatible smartphone or tablet.
- Pull down on the app screen. You will see a spinning sync icon at the top.
- Wait for the sync to complete. Your latest activity, sleep, and heart rate data will appear in the app.
Before you start: check the basics
Before attempting to sync, verify three things. First, ensure Bluetooth is enabled on your phone or tablet for syncing to occur. Second, your Fitbit Luxe should have sufficient battery charge. Third, keep your Fitbit Luxe within close proximity to your phone or tablet during syncing. A weak Bluetooth connection is the most common reason for sync failure.
Fix: restart your luxe Fitbit
If your Luxe is responsive but not syncing, restart it from your wrist. To restart your Luxe from your wrist: swipe down from the clock screen, open the "Settings" app, then select "Restart Device" and "Restart". This clears temporary glitches without losing any data.
If your Luxe is unresponsive and won't turn on or respond to taps, use the charging cable hard-reset method. If your Luxe is unresponsive, connect it to the charging cable, then press the small physical button on the USB plug 3 times, pausing for 1 second between each press. The device should reboot.
Fix: restart your phone and update the app
If syncing fails, try restarting both your Fitbit Luxe and your phone or tablet. After restarting your phone, open your app store and check that the Fitbit app is updated to the latest version. Outdated app software is a frequent cause of sync failures.
Still not syncing?
If you have completed all the steps above and your Luxe still does not sync, persistent Bluetooth disconnection issues may require deeper troubleshooting. Contact Fitbit support directly for device-specific assistance. For further guidance, consult the related page on persistent Bluetooth disconnection issues.
Frequently Asked Questions
How do I complete the initial Fitbit setup and pairing?
During initial Fitbit setup and pairing, download the Fitbit app, create or log into your account, and follow the in-app prompts to pair your Luxe. The app will guide you through entering your device's four-digit code displayed on the watch face.
Why does my Luxe sync only part of my data?
Partial syncs typically occur when the Bluetooth connection is weak or interrupted. Move your phone closer to your wrist, close other Bluetooth apps, and try syncing again in a location with less wireless interference.
Can I sync my Luxe with a computer?
It does not sync directly with a computer via USB or Bluetooth.
How often should I sync my Luxe?
Sync at least once daily to keep your activity, heart rate, and sleep data current. The Luxe can store several days of data, so missing a sync will not lose your information, but you will not see it in the app until the next successful sync.
Will syncing drain my Luxe battery quickly?
Syncing uses Bluetooth and a small amount of battery, but it is designed to be efficient. If you notice rapid battery drain during sync, ensure the Fitbit app is updated and close unnecessary background apps on your phone.
