Cancel Verizon Hotspot: Online & App Steps That Work

To cancel a Verizon hotspot, you can cancel the 100 GB Mobile Hotspot perk yourself online or through the My Verizon App. If you have a standalone hotspot line, such as a Jetpack, you must contact customer service or visit a corporate store, as Verizon does not provide a self-service cancellation path for that device type.

What you can cancel verizon hotspot for

The cancellation method depends on what type of hotspot service you have. The 100 GB Mobile Hotspot perk, a data add-on on an existing smartphone line, can be canceled at any time through My Verizon Online or the My Verizon App. A standalone hotspot line, such as a dedicated Jetpack or mobile broadband device, cannot be canceled through self-service and requires contacting customer service or visiting a corporate Verizon store. This distinction sets accurate expectations before you begin. Verizon says Mobile Hotspot is included in many Verizon plans, including Unlimited plans and Prepaid plans.

Cancel the 100 GB Mobile Hotspot perk online

Verizon documents cancellation of the 100 GB Mobile Hotspot perk only through My Verizon Online. Follow these steps:

Log in to My Verizon Online with your username and password.
Navigate to Products & Apps, then select Manage My Products.
Locate the 100 GB Mobile Hotspot perk in the list of your products and add-ons.
Select the option to cancel the perk and follow any on-screen prompts to confirm.

Verizon states you can cancel this perk at any time using this path. After completing the cancellation, check your account notifications or email for confirmation. Verizon says you can check whether you have Mobile Hotspot by going to Products & Apps in My Verizon, then Manage My Products. Verizon says if you do not already have Mobile Hotspot, you can add it there.

Cancel the 100 GB Mobile Hotspot perk in the My Verizon App

The cancellation flow in the My Verizon App mirrors the online path and is documented by Verizon. To cancel the 100 GB Mobile Hotspot perk through the app:

Open the My Verizon App and log in to your account.
Go to the Products & Apps section, then tap Manage My Products.
Find the 100 GB Mobile Hotspot perk in your product list.
Tap the option to cancel and confirm your decision when prompted.

This self-service method works the same as the website and lets you complete the cancellation directly from your device.

If you have a standalone hotspot line

Standalone hotspot lines, such as a Jetpack, mobile broadband device, or dedicated hotspot plan, cannot be canceled online or through the My Verizon App. Verizon Community posts confirm that a line of service must be canceled by contacting customer service or visiting a corporate Verizon store. The official Verizon account-disconnect page covers canceling a mobile line or closing a mobile phone account, but does not provide a hotspot-specific self-service path. To cancel a standalone hotspot line, contact Verizon customer service or visit a corporate store with your account details and device.

Turning off hotspot on your phone does not cancel service

Disabling the hotspot feature on your phone only turns off the ability to share your connection from that device, it does not cancel the billing or subscription. On an iPhone, go to Settings > Personal Hotspot and toggle the feature off. On an Android device, go to Settings > Network & Internet > Hotspot & Tethering and disable the hotspot. Verizon’s support pages describe these settings as device-level controls, not as a method for canceling carrier service. If you want to stop being charged, you must cancel the 100 GB Mobile Hotspot perk or the standalone line through the proper channels described above. This distinction is important when canceling mobile orders and carrier service, as a device toggle alone does not end your subscription. Verizon says hotspot may appear under a different name depending on the device, including Personal Hotspot, Internet Sharing, or Portable Wi‑Fi Hotspot. Verizon says the mobile hotspot feature comes preinstalled on compatible smartphones.

Frequently Asked Questions

Can I cancel my Verizon hotspot online?

Yes, but only if you have the 100 GB Mobile Hotspot perk added to a smartphone line. You can cancel it online through My Verizon Online or the My Verizon App. A standalone hotspot line, like a Jetpack, cannot be canceled online.

Does the My Verizon App work for canceling a hotspot?

Yes, the My Verizon App works for canceling the 100 GB Mobile Hotspot perk. The app provides the same cancellation flow as the website, letting you manage and remove the perk from your account.

What do I do if I have a standalone hotspot device?

If you have a dedicated hotspot device, such as a Jetpack, you must contact Verizon customer service or visit a corporate Verizon store to cancel the line. Self-service cancellation is not available for these devices.

Will I get a refund if I cancel my hotspot perk mid-cycle?

Refunds for canceled hotspot perks depend on Verizon’s terms and your specific plan. Contact customer service to ask about any prorated credits or fees that may apply.

What happens to my data if I cancel the hotspot perk?

When you cancel the 100 GB Mobile Hotspot perk, any unused hotspot data from that month is forfeited. Your regular smartphone data and other plan features remain unaffected.