Why Cant My Fitbit Find My Phone

Mobile Accessories
Source: Businessinsider.com

In today’s fast-paced world, our smartphones have become an extension of ourselves. We rely on our phones for everything from communication and productivity to entertainment and navigation. But what happens when our trusty phones go missing? It’s a feeling of panic that we can all relate to. And if you’re a Fitbit user, you might have experienced the frustration of wondering why your Fitbit can’t find your phone. But fear not, as we delve into this common problem and explore the reasons behind it. Whether it’s a simple technical glitch or a setting that needs adjustments, we’ve got you covered. So, let’s dive in and find out why your Fitbit can’t seem to find your phone.

Inside This Article

  1. How Fitbit’s Phone Finding feature works
  2. Possible reasons why Fitbit can’t find your phone
  3. Troubleshooting steps to help Fitbit find your phone
  4. Conclusion
  5. FAQs

How Fitbit’s Phone Finding feature works

Fitbit’s Phone Finding feature is a convenient tool that helps you locate your misplaced or lost phone using your Fitbit device. The feature utilizes the Bluetooth technology available in both your Fitbit tracker or smartwatch and your phone. Here is a step-by-step explanation of how the Phone Finding feature works:

1. Connection Establishment: Firstly, you need to ensure that your Fitbit device is paired and connected to your phone via Bluetooth. Make sure the Bluetooth setting is turned on for both devices.

2. Triggering the Phone Finder: If you can’t find your phone, simply access the Phone Finder feature on your Fitbit device. This can typically be done through the Fitbit app or by using the on-device controls on your Fitbit tracker or smartwatch.

3. Bluetooth Signal: Once the Phone Finder is activated, your Fitbit device will emit a Bluetooth signal. This signal is then received by your phone, if it is within the Bluetooth range.

4. Phone Alert: Upon receiving the Bluetooth signal from your Fitbit device, your phone will start emitting an audible sound or vibrating to alert you about its location. This helps you track down your phone quickly and easily.

5. Enhanced Range: Fitbit’s Phone Finding feature can work within a limited Bluetooth range, typically around 30 feet. However, some Fitbit devices have an enhanced range that allows for a greater distance between your tracker or smartwatch and your phone.

6. Notifying the User: If the Phone Finder is successful in locating your phone, your Fitbit device will display a notification or alert, indicating the successful connection and the approximate distance between your Fitbit device and your phone.

Overall, Fitbit’s Phone Finding feature provides a helpful solution for those moments when you misplace your phone within proximity. By utilizing Bluetooth technology, it allows your Fitbit device to communicate with your phone, helping you locate it with ease.

Possible reasons why Fitbit can’t find your phone

Are you having trouble finding your phone using your Fitbit? Don’t worry, there can be several reasons why your Fitbit might be struggling to locate your phone. Let’s explore some possible reasons and solutions:

1. Bluetooth connection: One of the main reasons your Fitbit might not be able to find your phone is a weak or disconnected Bluetooth connection. Ensure that Bluetooth is enabled on both your Fitbit and your phone, and that they are within a reasonable distance of each other. Sometimes, it helps to restart both devices to establish a fresh connection.

2. Compatibility issues: Another reason could be compatibility issues between your Fitbit and your phone. Make sure that your phone meets the minimum requirements to work with your Fitbit device. Check the Fitbit website or user manual to determine if your phone is listed as compatible.

3. Outdated software: Outdated software on either your Fitbit or your phone can hinder the phone finding feature. Check for any available updates on both devices and install them if necessary. Keeping your devices up to date is crucial for optimal functionality.

4. App permissions: Your Fitbit app might not have the necessary permissions to access your phone’s features, including the ability to find your phone. Verify that the Fitbit app has permissions to access Bluetooth and any other relevant functions needed for phone finding. You can usually manage app permissions in your phone’s settings.

5. Background app refresh: If your Fitbit app is not allowed to run in the background or has limited background refresh capabilities, it may affect its ability to find your phone. Make sure that background app refresh is enabled for the Fitbit app so that it can actively search for your phone even when the app is not in use.

6. Battery saver mode: If your phone is in battery saver mode, it may limit the functionality of the Fitbit app, including the phone finding feature. Check your phone’s settings and disable battery saver mode if it is enabled. This should allow the Fitbit app to operate at its full capacity.

7. Interference: Sometimes, external factors like physical objects or radio frequency interference can disrupt the Bluetooth signal between your Fitbit and your phone. Ensure that there are no obstructions blocking the signal and try to move closer to your phone to see if it improves connectivity.

8. Device malfunction: In rare cases, either your Fitbit or your phone might have a hardware issue that is causing the problem. If you have tried all the above steps and are still experiencing difficulties, contact the Fitbit support team or your phone manufacturer for further assistance.

By considering these possible reasons why your Fitbit can’t find your phone, you can take steps to troubleshoot the issue and potentially resolve it. Don’t let your Fitbit and phone connection hinder your experience, explore these solutions and get back to tracking your fitness goals!

Troubleshooting steps to help Fitbit find your phone

If your Fitbit device is having trouble finding your phone, don’t worry! There are a few simple troubleshooting steps you can take to help resolve the issue. Here are some suggestions to get your Fitbit and phone reconnecting again:

1. Check your Bluetooth connection: First, make sure that the Bluetooth on your phone is turned on and that your Fitbit device is within range. Sometimes a weak Bluetooth connection can cause issues with phone finding.

2. Restart your Fitbit device: Try restarting your Fitbit device by turning it off and then back on. This can help refresh the connection and potentially resolve any software glitches that may be causing the problem.

3. Restart your phone: Similarly, restarting your phone can also clear any temporary issues that may be preventing your Fitbit from finding it. Power off your phone, wait a few seconds, and then turn it back on.

4. Update the Fitbit app: Ensure that you have the latest version of the Fitbit app installed on your phone. Sometimes, outdated apps can cause compatibility issues and hinder the phone finding feature.

5. Verify app permissions: Check if the Fitbit app has been granted the necessary permissions on your phone. Go to your phone’s settings, find the Fitbit app, and ensure that it has permissions to access Bluetooth and location services.

6. Verify phone compatibility: Certain Fitbit devices are only compatible with specific smartphones. Check the compatibility list on Fitbit’s official website to ensure that your phone is compatible with your Fitbit device.

7. Reset your Fitbit device: If all else fails, you may need to reset your Fitbit device to factory settings. Keep in mind that a factory reset will erase all data and settings from your device, so make sure to back up any important information before proceeding.

Following these troubleshooting steps should help in resolving the issue with your Fitbit device not finding your phone. Remember to consult the Fitbit support website or reach out to their customer support for further assistance if the problem persists.


While it can be frustrating when your Fitbit can’t find your phone, there are several reasons why this might happen. The most common issues include Bluetooth connectivity problems, outdated software, or incorrect settings on either your Fitbit or your phone. However, by following some troubleshooting steps, you can usually resolve the issue and reestablish the connection between your Fitbit and your phone.

Remember to make sure your Bluetooth is turned on, both devices are in close proximity, and the Fitbit app is up to date. Resetting your Fitbit and restarting your phone can also help in some cases. If you are still unable to connect your Fitbit to your phone, it may be worth reaching out to Fitbit support for further assistance.

In the end, by staying proactive and keeping your devices updated, you can enjoy a seamless connection between your Fitbit and your phone, ensuring you never miss out on important fitness data and notifications while on the go.


1. Why can’t my Fitbit find my phone?
There could be several reasons why your Fitbit is unable to find your phone. Firstly, ensure that your Fitbit device and phone are within Bluetooth range, as the Bluetooth connection is necessary for them to communicate. Additionally, check that the Bluetooth setting is enabled on your phone and that the Fitbit app is running in the background. If the issue persists, try restarting both your Fitbit device and phone, as this can help refresh the connection.

2. What should I do if my Fitbit is not syncing with my phone?
If your Fitbit is not syncing with your phone, there are a few troubleshooting steps you can try. First, ensure that your phone’s Bluetooth is turned on and that the Fitbit app is up to date. Restart both your Fitbit device and phone, and make sure they are within close proximity. If the problem persists, try forgetting the Bluetooth connection between your phone and Fitbit device and then re-pairing them. You can also try force-quitting the Fitbit app and reopening it to see if that resolves the syncing issue.

3. Why is the battery life on my phone draining quickly when connected to my Fitbit?
If your phone’s battery life is draining quickly while connected to your Fitbit, it could be due to the constant Bluetooth connection between the devices. Bluetooth uses a small amount of power, but if your phone is constantly searching for or connected to your Fitbit, it can cause increased battery drain. To conserve battery life, you can try turning off Bluetooth when you’re not actively using your Fitbit or consider adjusting the sync settings in the Fitbit app to minimize the frequency of syncing.

4. How can I improve the accuracy of my Fitbit’s phone notifications?
If you’re experiencing issues with the accuracy of your Fitbit’s phone notifications, there are a few steps you can take to improve it. First, make sure that your Fitbit and phone are properly connected and within Bluetooth range. Ensure that the Fitbit app and your phone’s notifications are both up to date. You can also try restarting both devices and checking your notification settings within the Fitbit app to ensure that the desired notifications are enabled. If the problem persists, consult the Fitbit support documentation or contact their customer support.

5. Can I find my phone using my Fitbit?
Yes, you can use your Fitbit to find your phone if the two devices are connected and within Bluetooth range. Simply open the Fitbit app on your Fitbit device and swipe left until you see the “Find Phone” option. Tap on it, and your phone will emit a sound to help you locate it. Keep in mind that the “Find Phone” feature may not work if your phone is on silent mode or if it is not connected to your Fitbit via Bluetooth.