Why Has My Fitbit Watch Stopped Working

Mobile Accessories
Source: Reddit.com

Has your Fitbit watch suddenly stopped working? If so, you’re not alone. Many Fitbit users encounter issues with their devices at some point, and it can be frustrating when your trusted fitness tracker fails to function properly. There can be several reasons why your Fitbit watch has stopped working, from a drained battery to software glitches or even physical damage. In this article, we will explore common problems that can cause your Fitbit watch to stop working, and provide solutions to help you get your device up and running again. So, if you’re wondering why your Fitbit watch has suddenly become unresponsive, keep reading to find out how to troubleshoot and potentially fix the issue.

Inside This Article

  1. Common Reasons for Fitbit Watch Malfunctions
  2. Troubleshooting Steps to Fix a Non-Working Fitbit Watch
  3. Potential Solutions for Persistent Fitbit Watch Issues
  4. Conclusion
  5. FAQs

Common Reasons for Fitbit Watch Malfunctions

Fitbit watches are innovative wearable devices that help us track our daily activities, monitor our fitness goals, and stay connected. However, like any electronic device, they can sometimes encounter issues that affect their functionality. If you’re wondering why your Fitbit watch has stopped working, there could be several common reasons behind this problem. In this article, we’ll explore the top culprits and provide solutions to help you get your Fitbit back in working order.

Battery Drainage

One of the most common causes of Fitbit watch malfunctions is battery drainage. If your device suddenly shuts off or refuses to turn on, it may be due to a drained battery. Fitbit watches have limited battery life, typically lasting a few days or more depending on usage. To fix this issue, try charging your watch for a few hours until it reaches full capacity. Additionally, it’s recommended to optimize your watch’s battery usage by adjusting settings and turning off unnecessary features.

Software Update Issues

Another frequent reason for Fitbit watch malfunctions is software update issues. Fitbit regularly releases software updates to improve performance, introduce new features, and fix bugs. However, these updates may sometimes cause problems, such as sudden freezes or unresponsiveness. If you’re facing such issues, try rebooting your watch by following Fitbit’s instructions. You can also check for available software updates via the Fitbit app and install them to resolve any software-related glitches.

Physical Damage

Physical damage is a common culprit for a malfunctioning Fitbit watch. Accidental drops, impacts, or exposure to water can cause severe damage to the device’s internal components. If your Fitbit is not functioning correctly, carefully inspect it for any visible signs of damage, such as cracks or water intrusion. If you notice any physical damage, contact Fitbit’s customer support to explore repair options. In the future, consider using protective cases or bands to safeguard your Fitbit against potential accidents.

Connectivity Problems

Connectivity issues can also result in a malfunctioning Fitbit watch. If your device is not syncing with your smartphone, receiving notifications, or connecting to Wi-Fi, it could be due to a connectivity problem. Start by ensuring that Bluetooth is enabled on both your watch and smartphone. You can also try disconnecting and reconnecting the devices or resetting the network settings on your smartphone. If the problem persists, reach out to Fitbit’s customer support for further assistance.

Troubleshooting Steps to Fix a Non-Working Fitbit Watch

If you’re a Fitbit user, you know how frustrating it can be when your Fitbit watch suddenly stops working. Whether it’s a complete blackout or certain features malfunctioning, this can disrupt your daily fitness routine and leave you wondering what went wrong. But fear not, as there are several troubleshooting steps you can take to get your Fitbit watch up and running again. In this article, we’ll explore some common reasons why your Fitbit watch may have stopped working and provide you with step-by-step solutions to help you troubleshoot the issue.

1. Check the Battery and Charging Cable

The first step in troubleshooting your non-working Fitbit watch is to ensure that the battery is not drained and that the charging cable is functioning properly. Connect your Fitbit watch to the charging cable and make sure it is securely connected. If the battery level is very low or your watch doesn’t respond, try using a different USB port or charger. Leave your watch plugged in for at least 30 minutes and then check if it’s turning on.

2. Restart your Fitbit Watch

If your Fitbit watch is still unresponsive, try restarting it. On most Fitbit models, you can do this by pressing and holding the side button for about 10-15 seconds until you see the Fitbit logo appear on the screen. Once the watch restarts, check if the issue is resolved.

3. Update the Firmware

Outdated firmware may cause compatibility issues and affect the functionality of your Fitbit watch. To update the firmware, open the Fitbit app on your mobile device, tap on your profile picture, select your device, and then choose “Update Firmware”. Follow the on-screen instructions to download and install the latest updates for your watch. After the update is complete, check if your Fitbit watch is working properly.

4. Reset your Fitbit Watch

If the previous steps haven’t resolved the issue, you may need to perform a factory reset on your Fitbit watch. Keep in mind that a factory reset will erase all data and settings on your watch, so make sure you have a backup if necessary. To reset your Fitbit watch, go to the Settings menu in the Fitbit app, select your device, and choose “Reset Factory Settings”. Confirm the reset and wait for the process to complete. Once done, set up your Fitbit watch again and check if it’s functioning correctly.

5. Contact Fitbit Support

If none of the above troubleshooting steps work, it’s time to reach out to Fitbit Support for further assistance. They have a dedicated team of experts who can help diagnose and resolve more complex issues with your Fitbit watch. Visit the Fitbit website or contact their support through the app to get personalized guidance and solutions for your specific problem.

Remember to always refer to your Fitbit watch’s user manual or the official Fitbit website for further instructions and guidance. Troubleshooting steps may vary depending on your specific model and software version. By following these troubleshooting steps, you can increase the chances of getting your non-working Fitbit watch back in good working condition and continue your fitness journey without any interruptions.

Potential Solutions for Persistent Fitbit Watch Issues

If your Fitbit watch has been acting up and causing you frustration, don’t worry – there are potential solutions that can help you resolve the problem. Here are some common issues and the steps you can take to troubleshoot them:

1. Battery Drainage: If your Fitbit watch unexpectedly runs out of battery quickly, try the following:

  • Ensure that your watch is fully charged. Connect it to the charger and wait until it reaches 100%.
  • Disable battery-draining features like constant heart rate monitoring or always-on display.
  • Restart your watch by turning it off and on again.
  • If the issue persists, consider replacing the battery or contacting Fitbit support for further assistance.

2. Software Update Issues: Sometimes, outdated or incomplete software updates can cause glitches. Here’s what you can do:

  • Check if there are any software updates available for your Fitbit watch. If yes, download and install them.
  • Perform a factory reset on your watch, but remember to back up your data first, as this will erase all settings and data on the device.
  • If the problem persists, reach out to Fitbit support for more advanced troubleshooting options.

3. Physical Damage: Accidental damage or exposure to water can affect the performance of your Fitbit watch. Take these steps:

  • Assess the physical condition of your watch. Look for any signs of damage, such as cracks or water ingress.
  • If there is visible damage, contact Fitbit support or take your watch to an authorized service center for repair.
  • If the watch is water-resistant, ensure that it is dried thoroughly if it has come into contact with water.

4. Connectivity Problems: If your Fitbit watch is having trouble connecting to your smartphone or other devices, try the following:

  • Ensure that Bluetooth is turned on and working properly on both your watch and your smartphone.
  • Restart both your watch and your smartphone to refresh the connection.
  • Remove your watch from the list of Bluetooth devices on your smartphone and try pairing them again.
  • If none of these steps work, contact Fitbit support for further assistance.

Remember, these are general troubleshooting suggestions. If your Fitbit watch continues to have issues, it’s advisable to reach out to Fitbit support or consult an authorized service center for professional help. They will be able to provide personalized guidance and solutions based on the specific problem you’re facing.


In conclusion, experiencing issues with your Fitbit watch can be frustrating, but it doesn’t necessarily mean the end of its functionality. By following the troubleshooting tips mentioned earlier, you can often resolve common problems and get your watch working again. However, if you’ve tried everything and your Fitbit watch still won’t function properly, it may be time to contact Fitbit customer support for further assistance or consider seeking professional help.

Remember, prevention is always better than cure. Taking proper care of your Fitbit watch, keeping it updated, and avoiding unnecessary wear and tear can help prolong its lifespan and avoid potential issues. Regularly checking for firmware and software updates, cleaning the device, and using compatible accessories can also contribute to a seamless and enjoyable Fitbit experience.

So, don’t let a malfunctioning Fitbit watch keep you from reaching your fitness goals. Follow the troubleshooting steps, seek help when needed, and stay motivated on your health and wellness journey. Happy tracking!


1. Why did my Fitbit watch stop working?
There can be several reasons why your Fitbit watch stopped working. It could be due to a dead battery, software issues, syncing problems, or physical damage. It’s recommended to troubleshoot the device by checking the battery, restarting the watch, and syncing it with the Fitbit app. If the problem persists, you may need to contact Fitbit support for further assistance.

2. How do I check the battery of my Fitbit watch?
To check the battery level of your Fitbit watch, swipe down from the top of the screen and look for the battery icon. Alternatively, you can open the Fitbit app on your phone and go to the device settings to view the battery percentage. If the battery is low, you may need to charge the watch using the provided charging cable and adapter.

3. My Fitbit watch is not syncing with the app, what should I do?
If your Fitbit watch is not syncing with the app, there are a few steps you can try. First, make sure that Bluetooth is enabled on both your phone and the watch. Next, restart both devices and ensure they are in close proximity to each other. You can also try removing and re-adding the watch in the Fitbit app settings. If the problem persists, contact Fitbit support for further assistance.

4. Can I fix physical damage to my Fitbit watch?
Unfortunately, physical damage to your Fitbit watch may be irreparable. However, you can try some troubleshooting steps to see if it resolves the issue. If the watch screen is cracked or the band is broken, you may need to contact Fitbit support for repair or replacement options. Keep in mind that physical damage may not be covered under warranty, depending on the circumstances.

5. How often should I update the software on my Fitbit watch?
It’s recommended to regularly update the software on your Fitbit watch to ensure optimal performance and access to the latest features. Fitbit periodically releases software updates that address bug fixes, improve battery life, and introduce new functionalities. You can check for updates in the Fitbit app or enable automatic updates to keep your watch up to date.