To cancel Mint Mobile without losing your phone number, you must first port your number out to a new carrier before your Mint Mobile service ends. This is the only way to keep your number, and it is the critical first step in the cancellation process, as canceling before porting will permanently forfeit the number.
Before you cancel Mint Mobile: port out your number first
The most important step when you want to cancel Mint Mobile is to initiate a number transfer to your new carrier before your Mint Mobile service is terminated. If you cancel first, you will permanently lose your phone number. To begin the port-out process, you will need three pieces of information: your Mint Mobile account number, the billing address associated with your account, and a unique Number Transfer PIN (also called a Port Out PIN). Contact your new carrier first to start the transfer; they will guide you on what to provide.
How to get your Mint Mobile Number Transfer PIN
The Number Transfer PIN is a specific security code generated by Mint Mobile for number transfer requests. It is distinct from your regular account PIN. You must contact Mint Mobile customer support to obtain this PIN. You can call 800-683-7392 (or dial 611 from a Mint phone) or use the chat service at mintmobile.com/chat. Have your account details ready when you call or chat.
How long does porting out of Mint Mobile take?
For most mobile numbers, the porting process typically takes 24 to 48 hours. However, if you are transferring a VoIP or landline number, the process can take 7 to 10 business days. During this time, your Mint Mobile service will remain active until the port completes, so do not cancel your Mint Mobile plan until the transfer is confirmed by your new carrier.
How to cancel Mint Mobile for a refund
Mint Mobile offers two refund paths. First, the 7-Day Money Back Guarantee applies to all full phone plans purchased directly from mintmobile.com or the Mint Mobile app. You can cancel your wireless plan service for any reason within 7 days of activation and receive a 100% refund of the purchase price, including fees and taxes (shipping is not refunded). Mint Mobile offers a 7-day trial period for new customers; if you cancel within this time frame, you can do so without being charged for the plan, but no refunds or trial periods are extended for additional lines or add-ons. Second, for unopened, inactive SIM cards purchased from mintmobile.com, you can return them for a refund within 10 days of purchase, provided they are in their original unopened packaging and have not been activated. You can cancel your Mint Mobile subscription online by logging into your account and navigating to the cancellation section. To verify if your Mint Mobile subscription is successfully canceled, you can log in to your account and check the status, and you should receive confirmation emails or notifications.
What happens to your Mint Mobile phone after canceling?
Phones purchased directly from Mint Mobile are initially locked to the Mint Mobile network. However, they will automatically unlock after 60 days of active service on the Mint Mobile network. If you cancel before that 60-day period, the phone remains locked until the 60 days of active service are completed. There is no way to expedite this unlock process.
Contacting Mint Mobile customer support
Mint Mobile customer care is available seven days a week from 5 AM to 7 PM PST. You can reach them by phone at 800-683-7392 (or 611 from a Mint phone) or by using the chat service at mintmobile.com/chat. This support team can assist with obtaining your Number Transfer PIN, processing refund requests, and answering questions about canceling mobile orders and carrier service.
Frequently Asked Questions
Is there a fee to cancel Mint Mobile?
No, there is no cancellation fee for terminating your Mint Mobile subscription. However, if you have any outstanding balance or unpaid charges, you will still be responsible for those fees.
Can I reactivate my Mint Mobile account after canceling?
Yes, you can reactivate your Mint Mobile account after canceling, but this requires initiating a new activation and may include purchasing a new plan or SIM card. Any remaining balance or unused data from your previous plan will not carry over.
How do I switch to Mint Mobile from another carrier?
To switch to Mint Mobile, you would purchase a Mint Mobile plan and SIM card, then activate the service. During activation, you can choose to transfer your existing phone number from your current carrier by providing your account number and account PIN. Mint Mobile will guide you through the process.
How can I keep your phone number with Mint Mobile if I leave?
Initiate the transfer with your new carrier first, and do not cancel your Mint Mobile plan until the port is complete. Your number will then move to the new carrier.
How do I get my Mint Mobile account number?
Your Mint Mobile account number can be found by logging into your Mint Mobile account online or in the app. It is typically listed under account settings or profile details. If you cannot find it, contact Mint Mobile customer support for assistance.
Where can I find the latest plans, prices, and coverage?
For the latest plans, prices, and coverage information, visit the Mint Mobile website. They regularly update their plan offerings and coverage maps based on their partnership with the T-Mobile network.
