How to Cancel Your HBO Max Subscription: The Ultimate Guide

To cancel HBO Max, you must first identify who bills you for the service, then follow the specific cancellation steps for that provider. If you simply delete the HBO Max app from your device, your subscription will continue and you will still be charged.

Before you cancel HBO max: who bills you?

The method to cancel your HBO Max subscription depends entirely on who bills you for the service. Your billing provider is the company that charges your card or adds the fee to your monthly statement. This could be WarnerMedia/HBO Max directly, Apple, Google, Amazon, Roku, Samsung, Hulu, or a TV, internet, or mobile provider like AT&T or Xfinity. You must cancel your subscription before your next billing date to avoid further charges. If you cancel on the start of the succeeding billing cycle, it will lead to you being billed for that month. After canceling, you can typically continue streaming HBO Max until your subscription expires at the end of your current billing period. After successfully canceling, you should receive an email confirming your cancellation, which is advisable to keep for your records. Remember: deleting the HBO Max app from your device does not cancel your subscription; you must follow the cancellation steps through your billing provider.

• Direct billing (WarnerMedia/HBO Max): Go to Cancel HBO max directly through the website or app below.
• Apple (iPhone, iPad, Mac, iTunes): Go to Cancel an Apple-billed HBO max subscription below.
• Google (Android): Go to Cancel a Google-billed HBO max subscription below.
• Amazon, Roku, or Samsung: Go to Cancel HBO max billed through Amazon, Roku, or Samsung below.
• Hulu or a TV provider (AT&T, Xfinity, and others): Go to Cancel HBO max added to Hulu or a TV provider below.

Cancel HBO max directly through the website or app

If you are billed directly by WarnerMedia (HBO Max), you can cancel through the website or the mobile app.

1. Go to HBOMax.com/subscription and sign in to your account.
2. When canceling directly through the website, if you see 'Manage Subscription', hit it, then on the Account page right panel select 'Cancel Subscription', pick a reason, and hit 'Yes, Cancel Subscription'.
3. When canceling directly through the app, if you see a 'Manage Subscription' button, tap it, then tap 'Cancel Subscription', pick a reason, and tap 'Yes, Cancel Subscription'.
4. Confirm the cancellation and note your expiration date.

After completing these steps, you will receive a confirmation email. If you see a "Learn More" button instead, the app will redirect you to a list of subscription providers where you must select yours and follow the on-screen instructions.

Cancel an Apple-billed HBO max subscription

If you subscribed using your Apple ID, you must cancel through Apple's subscription management, not the HBO Max app.

Cancel through iPhone or iPad settings

1. Open the "Settings" app on your iPhone or iPad.
2. Tap your name at the top.
3. Tap "Subscriptions."
4. Select "HBO Max" from the list.
5. Tap "Cancel Subscription."

Cancel through a Mac's app store

1. Open the App Store on your Mac.
2. Click your account name at the bottom of the left panel.
3. Click "View Information" at the top of the window and sign in if prompted.
4. Scroll to the "Subscriptions" section and click "Manage."
5. Find HBO Max, click "Edit" next to it, then click "Cancel Subscription."

Cancel through iTunes on Windows

1. Open iTunes on your Windows computer.
2. From the top menu bar, select "Account" and then "View My Account."
3. Sign in with your Apple ID if asked.
4. Under the "Subscriptions" section, click "Manage."

Cancel a Google-billed HBO max subscription

If you are billed through Google Play (on an Android phone or tablet), you must cancel through the Google Play Store app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Choose "Payments & subscriptions," then "Subscriptions."
4. Select "HBO Max" from the list.
5. Tap "Cancel subscription."

Cancel HBO max billed through Amazon, Roku, or Samsung

Amazon Appstore

If you are billed through the Amazon Appstore, you cannot cancel using the HBO Max app or the Amazon shopping app. Use a web browser.

1. When canceling through Amazon, navigate via Account > 'Digital content and devices' > 'Your Apps' > 'Your Subscriptions' to find HBO Max.
2. Find HBO Max in "Your Subscriptions."
3. Turn off auto-renewal.

Roku

You can cancel through your Roku device or the Roku website.

On your Roku device:

1. Press the Home button on your remote.
2. Select HBO Max from the list of apps.
3. Press the asterisk (*) button on your remote.
4. Select "Manage Subscription," then "Cancel Subscription." Confirm your choice.

On the Roku website:

1. Go to my.roku.com and sign in.
2. Under "Manage account," select "Manage Your Subscriptions."
3. Find HBO Max under "Active Subscriptions," click on it, then click "Unsubscribe" and confirm.

Samsung TV

If you are billed through a Samsung TV, use a web browser.

1. Go to samsungcheckout.com and sign in to your Samsung account.
2. Navigate to "Purchase History," then "Subscriptions."
3. Find HBO Max and choose "Unsubscribe."

Cancel HBO max added to Hulu or a TV provider

Hulu add-on

If you added HBO Max as a bundle with Hulu, cancel through your Hulu account.

1. Go to Hulu's website and sign in.
2. Go to your Account page.
3. Under "Your Subscription," select "Manage Plan."
4. Find HBO Max in your list of add-ons and click the checkmark next to it to turn it into an X.
5. Confirm your cancellation by clicking "Review Changes."

AT&T

If you are an AT&T user who got HBO Max with your plan, cancel through AT&T's website.

1. Go to the AT&T website and sign in.
2. Navigate to "Manage My Mobile Purchases."
3. Enter the ten-digit AT&T phone number used to subscribe to HBO Max.
4. Enter the one-time password sent to that number.
5. On your Purchases History page, find HBO Max and select it.
6. Click "Cancel Subscription" and then "Submit."

Xfinity

To cancel HBO Max through Xfinity, you will need to contact an agent.

1. Go to the Xfinity Assistant website and sign in.
2. In the chatbox, ask to be connected to an agent and select "Billing" as the issue.
3. Choose a chat or call agent and tell them you want to cancel HBO Max. The agent may ask for your contact number and send a verification link to your phone.
4. Follow their instructions to verify the cancellation.

Other TV, internet, or mobile providers

If you are billed through other internet, mobile, or TV providers (including those offering T-Mobile streaming benefits), you must sign in to your provider's website, go to their Help Center, or contact them directly to manage your subscription. For cable or internet providers not specifically named, go to the HBO Max website, access your profile, go to Subscription, find your provider's name, then go to their site or call them. You cannot cancel through the HBO Max website or app.

Frequently Asked Questions

Will I lose access to HBO Max immediately after canceling?

No. You will not be charged again.

Can I get a refund if I cancel mid-cycle?

HBO Max generally does not offer refunds for partial billing periods. You will retain access until the end of the period you have already paid for.

How do I find out my billing date?

Your billing date is shown in your account settings on the HBO Max website or app, or within the subscription management section of your billing provider (such as Apple Settings or Google Play).

What happens if I cancel through the wrong provider?

If you cancel through the wrong provider, your subscription will not be canceled, and you will continue to be charged. You must cancel through the company that bills you.

Can I reactivate my HBO Max subscription after canceling?

Yes. You can resubscribe at any time by signing up again through your preferred billing provider. Your viewing history and profile will typically be saved.

Related reading: How to Cancel Hulu Subscription [Ultimate Guide] and How To Cancel A Whitepages Premium Membership.