How To Cancel Verizon Phone Plan

Mobile Phone

In today’s ever-evolving mobile phone landscape, it’s not uncommon for consumers to find themselves wanting to cancel their current phone plan. Whether it’s due to a change in financial circumstances, a desire for better network coverage, or simply the allure of a more competitive deal, canceling a phone plan can be a daunting task. If you’re a Verizon customer who is considering canceling your phone plan, you’re in the right place. In this article, we will guide you through the process of canceling your Verizon phone plan step by step, ensuring a smooth and stress-free experience. From understanding the cancellation policy to navigating the termination process, we’ve got you covered. So let’s dive in and explore how to cancel your Verizon phone plan without any hassle.

Inside This Article

  1. Overview
  2. Step 1: Review Your Verizon Plan
  3. Step 2: Consider Alternative Options
  4. Step 3: Call Verizon Customer Service
  5. Step 4: Follow the Cancellation Process
  6. Conclusion
  7. FAQs


Cancelling your Verizon phone plan can seem like a daunting task, but with the right approach and information, it can be a smooth process. Whether you’re looking to switch carriers or simply no longer need your Verizon plan, this guide will walk you through the necessary steps to cancel your phone plan. From reviewing your plan details to contacting Verizon customer service, we’ve got you covered.

In this article, we’ll outline a step-by-step process to cancel your Verizon phone plan. We’ll discuss how to review your current plan, consider alternative options, contact Verizon customer service, and follow the cancellation process. By following these steps, you can ensure a hassle-free cancellation experience and avoid any unexpected charges or complications.

It’s important to note that cancelling your Verizon phone plan may come with some consequences. You may have to pay early termination fees or return any leased or financed devices. Additionally, cancelling your plan means losing access to Verizon’s network and services. Therefore, it’s crucial to thoroughly review your options and make an informed decision before proceeding with the cancellation process.

Now, let’s dive into the step-by-step process of cancelling your Verizon phone plan.

Step 1: Review Your Verizon Plan

Before you jump into canceling your Verizon phone plan, it’s crucial to take the time to review your plan details. Understanding the terms, conditions, and any associated fees will help you make an informed decision and avoid any unexpected surprises. Here are a few key points to consider:

1. Contract Length: Determine how long you committed to the Verizon plan. If you are still under contract, canceling early may result in termination fees.

2. Monthly Costs: Evaluate your current monthly phone bill. Take note of any additional charges or services you have opted for, such as device insurance or international calling packages.

3. Data, Minutes, and Texts: Assess your usage patterns and determine if your current Verizon plan provides you with enough data, minutes, and texts. This information will help you decide if a different plan or provider can better cater to your needs.

4. Network Coverage: Consider the Verizon network’s coverage in your area. If you frequently experience poor reception or dropped calls, it may be worth exploring other service providers with better coverage in your region.

5. Customer Service Experience: Reflect on your overall experience with Verizon’s customer service. If you’ve encountered ongoing issues or dissatisfaction, it may be a driving factor in your decision to cancel.

By thoroughly reviewing your Verizon plan, you can gain a clear understanding of the terms, costs, and performance. This information will empower you to make a well-informed decision regarding canceling your phone plan.

Step 2: Consider Alternative Options

When you decide to cancel your Verizon phone plan, it’s vital to consider alternative options before making a final decision. This step allows you to explore different possibilities and potentially find an alternative plan that better suits your needs.

One alternative option is to switch to a different carrier. Numerous mobile network providers offer competitive plans with various benefits and features. Take the time to research and compare different carriers to find one that offers better coverage, lower prices, or additional perks like unlimited data or international calling.

Another option to consider is switching to a prepaid plan. Prepaid plans give you more control over your monthly expenses, as you only pay for the services you use. This can be a cost-effective option if you don’t rely heavily on your phone and prefer a pay-as-you-go approach.

If you’re canceling your Verizon plan due to poor network coverage in your area, it might be worth exploring a Wi-Fi calling option. Many carriers and mobile phone manufacturers now support Wi-Fi calling, which allows you to place and receive calls and messages over a Wi-Fi network. This can be especially helpful if you have a stable Wi-Fi connection but weak cellular reception.

Lastly, consider exploring other phone plan options within Verizon itself. The company offers a variety of plans catering to different needs, including family plans, unlimited data plans, and even plans for senior citizens. By reviewing their offerings, you may find a plan better suited to your usage and budget.

Remember, it’s important to weigh the pros and cons of each alternative option before making a decision. Evaluate your needs, your budget, and the features that matter most to you. By considering alternative options, you’ll equip yourself with the information necessary to make an informed choice when canceling your Verizon phone plan.

Step 3: Call Verizon Customer Service

Calling Verizon customer service is an important step in canceling your Verizon phone plan. It allows you to speak directly with a representative who can guide you through the cancellation process and address any questions or concerns you may have.

Here are the steps you can follow when calling Verizon customer service:

1. Locate the Verizon customer service phone number. It is usually printed on your Verizon bill or can be found on the Verizon website.

2. Dial the customer service number and wait for a representative to answer your call.

3. Be prepared with your account information, such as your phone number, name, and account PIN. This will help the representative locate your account and assist you more efficiently.

4. Clearly explain your intention to cancel your Verizon phone plan. The representative may ask for a reason for cancelation, so be prepared to provide an explanation.

5. Listen carefully to the representative’s instructions and follow them accordingly. They may guide you through a specific cancellation process or provide you with further information on any fees or charges associated with canceling your plan.

6. Take note of any confirmation numbers or important details provided by the representative during the call. This will serve as proof of your cancellation request and can be helpful if there are any issues or discrepancies in the future.

7. Thank the representative for their assistance and confirm any final details pertaining to the cancellation.

Remember, staying polite and respectful throughout the call will help ensure a smoother and more productive interaction with the Verizon customer service representative.

If you encounter any difficulties or have any unresolved issues when canceling your Verizon phone plan, don’t hesitate to escalate the matter or seek further assistance from a manager or higher-level representative at Verizon.

Step 4: Follow the Cancellation Process

Now that you have considered your options and made the decision to cancel your Verizon phone plan, it’s time to follow the cancellation process. While the specific steps may vary slightly depending on your situation, below are a few general guidelines to help you navigate through the process smoothly:

1. Gather your account information: Before contacting Verizon, gather all the necessary account details, such as your account number, phone number, and any other relevant information. This will ensure a more efficient and streamlined cancellation process.

2. Contact Verizon customer service: Reach out to Verizon’s customer service department to initiate the cancellation process. You can do this by calling their toll-free number or visiting a Verizon store in person. Be prepared for potential wait times, so it’s a good idea to set aside some dedicated time for this step.

3. Explain your intent to cancel: Once you get in touch with a customer service representative, clearly state that you wish to cancel your Verizon phone plan. Be prepared to provide a valid reason for cancellation, such as switching to a different carrier or experiencing financial constraints.

4. Follow the instructions provided: The customer service representative will guide you through the cancellation process, which may involve providing additional information or completing certain forms. Listen carefully to their instructions and ask questions if anything is unclear.

5. Return any equipment: If you have leased or purchased any equipment from Verizon, such as a smartphone or a router, you may need to return it as part of the cancellation process. Follow the instructions provided by the customer service representative on how to return the equipment properly.

6. Confirm the cancellation: After completing all the necessary steps, confirm with the customer service representative that your Verizon phone plan has been successfully canceled. Ask for a confirmation email or reference number documenting the cancellation for your records.

7. Settle any outstanding charges: Prior to cancelling your Verizon phone plan, make sure you have settled any outstanding charges, including any remaining balance on your account or any unpaid bills. This will prevent any complications or issues that may arise later on.

8. Monitor your final bill: Keep an eye on your final bill to ensure that you are not being charged for any services or equipment beyond the cancellation date. If you notice any discrepancies, contact Verizon customer service to rectify the situation promptly.

Following these steps will help ensure a smooth and hassle-free cancellation process for your Verizon phone plan. Remember to keep track of all the documentation and communicate clearly with the customer service representative to minimize any potential issues or delays.


In conclusion, canceling your Verizon phone plan is a relatively straightforward process that requires careful consideration and adherence to the company’s policies and procedures. Whether you are looking to switch to a different carrier, upgrade to a new phone, or simply no longer require the service, understanding the steps involved can help streamline the cancellation process.

Before canceling your Verizon phone plan, it’s important to review your contract, assess any early termination fees, and explore alternative options. Be sure to contact Verizon’s customer service team to inform them of your decision and to initiate the cancellation process. Keep in mind that canceling your plan may involve returning any leased or financed devices and settling any outstanding balances.

By following the guidelines outlined in this article, you can navigate the cancellation process with confidence and ensure a smooth transition. Remember to also consider other factors, such as porting your number to a new provider and obtaining a new phone plan that meets your needs. With the right approach, canceling your Verizon phone plan can be a hassle-free experience.


Q: Can I cancel my Verizon phone plan before the contract ends?

Yes, you can cancel your Verizon phone plan before the contract ends, but there may be early termination fees involved. It’s important to review your contract terms for details about cancellation fees and any other obligations you may have.

Q: How can I cancel my Verizon phone plan?

To cancel your Verizon phone plan, you can contact Verizon customer service through their website, call their customer support line, or visit a Verizon store in person. They will guide you through the cancellation process and provide you with any necessary instructions or paperwork.

Q: Will I lose my phone number if I cancel my Verizon phone plan?

If you cancel your Verizon phone plan, you may not necessarily lose your phone number. You have the option to transfer your number to another service provider or port it to a different device or plan. Be sure to discuss this with Verizon customer service when canceling your plan.

Q: Is there a penalty for canceling my Verizon phone plan?

There may be a penalty for canceling your Verizon phone plan before the contract ends. Early termination fees vary depending on the specific terms of your contract. Reviewing your contract or contacting Verizon customer service will help you understand any penalties associated with canceling.

Q: Can I cancel my Verizon phone plan online?

Yes, you can cancel your Verizon phone plan online through their website. Log in to your Verizon account, navigate to the cancellation section, and follow the prompts to initiate the cancellation process. Keep in mind that you may be required to provide additional information or complete certain steps to finalize the cancellation.