To cancel Verizon phone plan, you can port your number to a new carrier, use the My Verizon chat feature, or call customer service. Before you proceed, review your contract status, device payment balance, promotional credits, and billing cycle date to understand your financial obligations.
Before you cancel your Verizon phone plan: What to review first
Check whether you are still under a service contract, as canceling early may result in an Early Termination Fee (ETF) for each phone number on the account. Review any remaining balance on a device payment agreement; this amount is charged in full on your final bill when you disconnect the associated line. Note that canceling service may cause you to lose any device promotions or other promotional credits tied to that line. Finally, confirm your billing cycle date: your mobile service cancellation takes effect on the last day of the billing period in which you cancel, not the day you contact Verizon.
How to cancel by porting your number to a new carrier
The easiest method to cancel a single line is to port your phone number to a new carrier. Provide your new carrier with your Verizon account number and Number Transfer PIN. When the number ports out, that specific line of service with Verizon is automatically canceled. If you are closing your entire Verizon account without porting numbers, you must contact Customer Service or use the My Verizon chat feature instead.
How to cancel using My Verizon chat
- Sign into My Verizon.
- Open the "Chat with us" feature.
- Type "Cancel" into the "Ask a question" box.
- Follow the prompts, or choose to chat with a live agent to cancel a line or the entire account.
This method lets you complete the process without a phone call, and you can request a confirmation of the cancellation for your records.
How to cancel by calling Verizon customer service
Have your account PIN, phone number, and account details ready before you call. Clearly state that you want to cancel your Verizon phone plan. The representative will guide you through the process and may ask for a reason. After the cancellation is processed, request a confirmation number for your records. This number serves as proof that you initiated the cancellation.
What to expect on your final bill
Any remaining balance on a device payment agreement is accelerated and charged in full on your final bill. If you lose device promotions or other promotional credits because of the cancellation, those amounts may also appear. If you are under a contract, an Early Termination Fee (ETF) may apply for each phone number associated with the account.
Alternatives to canceling your Verizon plan
Instead of canceling, you can initiate a "Transfer of Service" to move a mobile number and its billing responsibility to another Verizon account. This is useful when you want someone else to take over your line, such as a family member. For a Transfer of Service, the existing account balance must be current, and the new party assuming responsibility is subject to a credit check. Transferred lines may be required to switch to a currently available plan. Note that this process is separate from canceling mobile orders and carrier service, which involves ending your relationship with Verizon entirely.
Frequently Asked Questions
Can I cancel my Verizon phone plan before my contract ends?
Yes, you can cancel before the contract ends, but an Early Termination Fee (ETF) may apply for each phone number on the account. Review your contract terms for the specific ETF amount.
Will I lose my phone number if I cancel my Verizon plan?
No, you can keep your phone number by porting it to a new carrier before canceling. If you cancel without porting, the number is released and may not be recoverable.
Do I need to return my device when I cancel?
If you are on a device payment agreement, the remaining balance becomes due immediately on your final bill. You do not need to return the device unless you are leasing it or participating in a specific trade-in program.
How long does it take for my Verizon service to stop after I cancel?
You remain responsible for charges through that date.
Can I reactivate my Verizon plan after canceling?
You may be able to reactivate your account within a certain window, but this depends on how long the account has been closed and whether your number has been reassigned. Contact Verizon customer service to check eligibility.
