To cancel Verizon Mobile Protect and stop the recurring monthly charges, you must cancel the subscription through your account settings, simply uninstalling the app from your phone does not end the service. Only a subscription cancellation stops the monthly fee, so follow the steps below for the method that works best for you.
How to cancel Verizon Mobile Protect: Introduction
Verizon Mobile Protect is a monthly subscription that provides device protection against loss, theft, damage, and post-warranty malfunctions. Because it automatically renews each month until canceled, removing the app from your device has no effect on your billing. To stop charges, you must cancel the subscription itself through your Verizon account, the My Verizon app, by phone, or in person at a store.
Before you cancel: what to know
Before you proceed, keep these key facts in mind:
- Cancellation results in a prorated refund of the monthly charge for the remainder of your billing cycle.
- Verizon Mobile Protect automatically renews each month until you cancel.
- If you are switching to another device protection plan, enroll in the new option first and only remove Verizon Mobile Protect when prompted during the enrollment process. Do not remove it earlier, as your device might not meet the criteria for the new plan.
Cancel through the Verizon website
- Open a web browser and go to verizon.com. Sign in to your account with your username and password.
- Locate the "My Verizon" section, usually in the top right corner, and click it to access your account dashboard.
- Find the area where your services and add-ons are listed, then click on it to view your subscriptions.
- Locate Verizon Mobile Protect in the list of add-ons and select the option to manage or cancel the subscription.
- Follow the on-screen prompts to confirm the cancellation. Read any terms or conditions presented.
- After completion, you should receive a confirmation message or email from Verizon. Keep this for your records.
Cancel through the My Verizon app
- Open the My Verizon app on your smartphone. If you do not have it, download it from your device’s app store.
- Sign in to your Verizon account using your username and password.
- Navigate to the "Account" or "My Plan" section of the app.
- Look for Verizon Mobile Protect under "Device Protection" or "Additional Services" and tap it.
- Select the option to cancel or remove the feature from your account.
- Follow any additional prompts to confirm the cancellation. You may receive a confirmation message or email.
Cancel by calling Verizon customer service
- Dial Verizon customer service at 1-800-922-0204. Have your account information and Mobile Protect details ready.
- When connected, inform the representative that you want to cancel your Verizon Mobile Protect subscription.
- After the representative processes the cancellation, ask for a confirmation number or email to verify the cancellation was recorded.
Cancel in person at a Verizon store
- Visit any Verizon store near you. Bring your account details, a valid ID, and any relevant paperwork for your Mobile Protect service.
- Speak with a customer service representative and tell them you wish to cancel Verizon Mobile Protect.
- The representative will verify your identity and review your account. They may ask you to sign paperwork to finalize the cancellation.
- Request written confirmation of the cancellation and keep it as proof.
Frequently Asked Questions
Will I get a refund if I cancel Verizon Mobile Protect mid-cycle?
Yes, Verizon issues a prorated refund for the unused portion of your monthly charge when you cancel.
Can I cancel Verizon Mobile Protect for someone else?
Only the account holder or an authorized user listed on the account can cancel the subscription. If you are canceling on behalf of someone else, you must have the necessary authorization and documentation.
Does canceling Verizon Mobile Protect affect my phone’s warranty?
No, removing Verizon Mobile Protect does not affect the original manufacturer’s warranty. The warranty and the protection plan are separate.
What is the difference between uninstalling the app and canceling the subscription?
Uninstalling the Verizon Protect app removes the software from your device but does not stop the monthly charges. You must cancel the subscription through your account to end billing.
What if I am switching to another protection plan?
Enroll in the new plan first. Remove Verizon Mobile Protect only when prompted during that enrollment to avoid losing coverage or failing eligibility requirements.
Can I cancel Verizon Mobile Protect on a prepaid account?
Prepaid accounts are not eligible for Verizon Mobile Protect, so cancellation instructions apply only to postpaid accounts. If you are exploring Verizon and prepaid plan options, note that this protection is not available on prepaid lines.
Can I cancel Verizon Mobile Protect at any Verizon store?
Yes, you can visit any Verizon store to cancel your Verizon Mobile Protect service.
Can I cancel other Verizon services while in the store?
Absolutely! If you have any questions or concerns regarding other Verizon services, the representatives at the store will be more than happy to assist you.
If you need help with canceling mobile orders and carrier service for other reasons, contact Verizon customer support directly.
