How To Change Mobile Number In Icici Bank Online

Are you an ICICI Bank customer who needs to change their mobile number? Well, you’re in luck! ICICI Bank now offers the convenience of changing your mobile number online, making the process quick and hassle-free. Whether you’ve switched to a new phone number or simply need to update your contact information, this article will guide you through the steps to change your mobile number in ICICI Bank online. With easy-to-follow instructions and a user-friendly interface, ICICI Bank ensures that their customers can manage their banking needs with ease, even when it comes to updating their mobile number. So, let’s get started and unlock the power of online convenience when it comes to managing your ICICI Bank account.

Inside This Article

1. Methods to change mobile number in ICICI Bank online
2. Using ICICI Bank Internet Banking
3. Using ICICI Bank Mobile App
4. Visiting an ICICI Bank branch
5. Contacting ICICI Bank Customer Care
6. Conclusion
7. FAQs

Methods to change mobile number in ICICI Bank online

Changing your mobile number in ICICI Bank online can be easily done through various methods. Whether you prefer to do it through internet banking, mobile app, visiting a branch, or contacting customer care, ICICI Bank provides convenient options to update your mobile number. Let’s explore each method in detail:

1. Using ICICI Bank Internet Banking

If you are an existing ICICI Bank customer with active internet banking access, changing your mobile number can be accomplished in just a few simple steps:

1. Login to your ICICI Bank internet banking account using your credentials.
2. Navigate to the Profile section or the Manage Account tab.
3. Look for the option related to updating or changing your contact details.
4. Select the mobile number field and enter the new mobile number.
5. Verify the changes and submit the request.

Once the request is submitted, ICICI Bank will process the change and update your mobile number in their records.

2. Using ICICI Bank Mobile App

ICICI Bank’s mobile app provides a convenient way to manage your account, including updating your mobile number:

1. Download and install the ICICI Bank mobile app from the App Store or Google Play Store.
2. Open the app and login with your internet banking credentials or register for a new account if you are a new user.
3. Navigate to the Profile or Settings section within the app.
4. Locate the option to update your contact details, specifically your mobile number.
5. Enter the new mobile number and verify the changes.
6. Submit the request, and ICICI Bank will process the change accordingly.

Using the ICICI Bank mobile app ensures that you can conveniently update your mobile number anytime, anywhere.

3. Visiting an ICICI Bank branch

If you prefer a face-to-face interaction, you can visit the nearest ICICI Bank branch to update your mobile number:

1. Find the nearest ICICI Bank branch by using the branch locator on the ICICI Bank website or mobile app.
2. Carry your identification documents like Aadhaar card, PAN card, passport, or any other documents required by the bank.
3. Visit the branch during working hours and explain to the bank executive that you want to update your mobile number.
4. Fill out the necessary forms or applications provided by the bank.
5. Submit the forms along with the required documents.
6. The bank executive will process your request, and your mobile number will be updated in the bank’s records.

Visiting an ICICI Bank branch ensures that your mobile number is changed with the assistance of a bank executive.

4. Contacting ICICI Bank Customer Care

If you are unable to use any of the online methods mentioned above, you can contact ICICI Bank’s customer care to request the change of your mobile number:

1. Find the customer care contact details on the ICICI Bank website.
2. Call the provided phone number or use the chat option if available.
3. Provide your account details and inform the customer care executive that you want to change your mobile number.
4. Answer any security questions or verification processes as required by the bank to authenticate your request.
5. Follow the instructions provided by the customer care executive to complete the mobile number change process.

By contacting ICICI Bank customer care, you can ensure that your mobile number is updated with their assistance.

Changing your mobile number in ICICI Bank online is a straightforward process. By following any of these methods, you can conveniently update your contact details and ensure that you receive important communication from the bank.

Using ICICI Bank Internet Banking

If you are an ICICI Bank customer and want to change your mobile number, using the ICICI Bank Internet Banking portal is a convenient option. Follow these steps to update your mobile number online:

1. Login to your ICICI Bank Internet Banking account using your username and password.
2. Once logged in, navigate to the “Manage Profile” or “Settings” section.
3. Look for the option to update your contact details or mobile number.
4. Click on the option and provide the necessary information, such as your new mobile number.
5. Click on the “Submit” or “Update” button to save the changes.
6. After successfully updating your mobile number, you may receive an OTP (One-Time Password) on your new mobile number for verification purposes.
7. Enter the OTP in the designated field and click on “Verify” to complete the process.
8. Once the verification is complete, your new mobile number will be updated in ICICI Bank’s records, and you will receive future communication on the updated number.

It is important to note that the steps may vary slightly based on the specific layout and design of the ICICI Bank Internet Banking portal. However, the general process of updating your mobile number online remains the same.

Updating your mobile number through ICICI Bank Internet Banking provides a convenient and secure way to manage your contact information. It allows you to make the change from the comfort of your own home or office, without the need to visit a branch or contact customer care.

Using ICICI Bank Mobile App

The ICICI Bank mobile app provides a convenient and user-friendly way to change your mobile number. Follow these simple steps to update your mobile number through the app:

1. Download and install the ICICI Bank mobile app from the App Store or Google Play Store.
2. Once installed, open the app and login to your account using your credentials.
3. On the homepage, you will find a menu icon or a navigation bar. Tap on it to access the main menu of the app.
4. From the menu, select the “Profile” or “Settings” option.
5. In the profile or settings section, you will find the option to manage your personal details. Tap on it.
6. Look for the section that allows you to update your mobile number. It may be labeled as “Change Mobile Number” or something similar.
7. Tap on the option to change your mobile number and follow the instructions provided.
8. You may be asked to provide certain details, such as your old mobile number, new mobile number, and other account verification information.
9. After providing the necessary information, double-check the details you have entered to ensure accuracy.
10. Once you are sure that the information is correct, submit the request to change your mobile number.
11. Your request will be processed by ICICI Bank, and you will receive a confirmation message on your registered email or via SMS.

It is important to note that the steps to update your mobile number may vary slightly depending on the version of the ICICI Bank app and the operating system of your mobile device. If you encounter any difficulties or have any questions, you can reach out to ICICI Bank customer support for assistance.

Visiting an ICICI Bank branch

If you prefer a more personal touch and want to change your mobile number in ICICI Bank in person, you can visit a nearby ICICI Bank branch. This option allows you to have face-to-face interaction with a bank representative who will assist you throughout the process.

To change your mobile number through a branch visit, follow these steps:

1. Locate the nearest ICICI Bank branch by visiting the official ICICI Bank website or using the ICICI Bank mobile app. You can also refer to the branch locator available on the website or contact ICICI Bank customer care for assistance in finding the nearest branch.
2. Once you have identified the branch, make sure to carry the necessary documents with you. Typically, you will need to provide your valid identification proof, such as a government-issued photo ID card (e.g. Aadhaar card, passport, driving license).
3. Visit the ICICI Bank branch during their working hours. Make sure to dress appropriately and carry all the required documents to avoid any inconvenience.
4. Upon reaching the branch, approach the customer service desk or any available bank representative. Explain to them that you want to change your mobile number registered with your ICICI Bank account.
5. The bank representative will guide you through the necessary steps to update your mobile number. They may provide you with a form to fill out or assist you in updating the information digitally.
6. Provide the necessary information and supporting documents to the bank representative. Make sure to double-check the accuracy of the new mobile number you wish to register.
7. Once your request is processed and the necessary verification is done, the bank representative will update your mobile number in their system. You will receive a confirmation message on your new registered mobile number.
8. After the update is complete, make sure to verify that your new mobile number is correctly reflected in your ICICI Bank account. You can do this by logging into your ICICI Bank account online or through the mobile app.

Remember, visiting an ICICI Bank branch personally to change your mobile number provides you with the opportunity to clarify any doubts or queries you may have directly with the bank representative. They can guide you through any additional procedures if needed or address any concerns you might have.

This method might be more suitable for individuals who prefer a hands-on approach or feel more comfortable resolving banking-related matters in person. However, keep in mind that visiting a branch might involve some waiting time, depending on the branch’s workload and customer traffic.

It is always recommended to carry the necessary documents and be prepared for the visit to ensure a smooth and efficient process.

Contacting ICICI Bank Customer Care

If you are unable to change your mobile number in ICICI Bank online using the methods mentioned above, or if you have any other queries or concerns, you can always reach out to ICICI Bank’s customer care. They have a dedicated team to assist customers and provide the necessary guidance.

ICICI Bank offers various channels through which you can contact their customer care. Here are a few ways to get in touch:

1. Phone: You can call ICICI Bank’s customer care helpline at [insert phone number]. Make sure to have your account details handy for verification purposes. The customer care executive will assist you with your query regarding changing your mobile number.
2. Email: You can also send an email to [insert email address] with your account details and the issue you are facing in changing your mobile number. The ICICI Bank customer care team will respond to your email and provide the necessary assistance.
3. Live Chat: ICICI Bank’s official website also offers a live chat option where you can directly chat with a customer care representative. You can explain your issue and they will guide you through the process of changing your mobile number.

When contacting ICICI Bank customer care, it is important to provide all the relevant details and explain your issue clearly. This will help the customer care executive to better understand and resolve your query regarding changing your mobile number.

Remember to be patient and polite while interacting with the customer care representative. They are there to assist you and provide the necessary support.

In case you are unable to resolve the issue through customer care or if you have any complaints or grievances, you can escalate the matter to ICICI Bank’s higher authorities. Visit their official website or contact their customer care for information on the escalation process.

With the assistance of ICICI Bank’s customer care, you can overcome any challenges you may face while changing your mobile number and ensure a smooth and hassle-free experience with the bank.

Conclusion

In conclusion, changing your mobile number in ICICI Bank online is a simple and convenient process. By following the steps outlined in this article, you can update your contact information quickly and securely. It is important to keep your mobile number up to date to ensure that you receive important alerts and notifications from the bank regarding your account. Remember to have your new mobile number and registered email address handy before starting the process. By using the ICICI Bank online banking platform, you can save time and effort by avoiding the need to visit a branch in person. So, go ahead and update your mobile number with ease and enjoy a hassle-free banking experience at ICICI Bank.

FAQs

1. Can I change my mobile number in ICICI Bank online?
Yes, you can change your mobile number in ICICI Bank online. The process is simple and can be done through the bank’s official website or mobile banking app.

2. What are the steps to change my mobile number in ICICI Bank online?
To change your mobile number in ICICI Bank online, follow these steps:

1. Login to your ICICI Bank account through the official website or mobile banking app.
2. Navigate to the profile section and select the ‘Change Mobile Number’ option.
3. Enter your new mobile number and verify it through an OTP sent to your current registered mobile number.
4. Once verified, your mobile number will be updated in the bank’s records.

3. Is there any fee associated with changing the mobile number in ICICI Bank online?
No, ICICI Bank does not charge any fee for changing the mobile number online. It is a free service provided to the customers for their convenience.

4. How long does it take for the mobile number to update in ICICI Bank records?
The mobile number is typically updated instantly in ICICI Bank records after the verification through the OTP. However, in some cases, it may take a few minutes for the change to reflect in all services and notifications.

5. What should I do if I don’t have access to my registered mobile number?
If you don’t have access to your registered mobile number, you may need to visit the nearest ICICI Bank branch to update your mobile number. Contact the bank’s customer service for further assistance and guidance regarding the process.