To connect a Yealink phone to the network, you will either plug an Ethernet cable into its LAN port or, on supported models, connect to a Wi‑Fi network.
How to connect your Yealink phone to the network: Overview of the two connection methods
Yealink phones connect to a network either by Ethernet or, on supported models, Wi‑Fi. Ethernet is the most reliable option and is available on every model. Wi‑Fi is useful when running a cable is impractical, but the exact menu path depends on the phone family, and some models need a USB Wi‑Fi adapter while others have Wi‑Fi built in. If you need to set up landline phone service, a stable network connection is the first requirement.
Power on your Yealink phone
Before you can connect to the network, the phone must be powered on. Connect the power adapter to the phone and plug it into a working outlet, or if your network switch supports Power over Ethernet (PoE), simply connect the Ethernet cable to provide both power and data. Wait for the display to turn on and show the home screen or the Yealink logo before proceeding.
Connect via Ethernet cable
- Locate the Ethernet port on the back of the phone, usually labeled “LAN” or with a network icon.
- Plug one end of an Ethernet cable firmly into the phone’s LAN port.
- Plug the other end into an available port on your network switch, router, or modem.
If your network uses PoE, this single cable will power the phone and connect it to the network simultaneously. Once connected, the phone will attempt to obtain network settings automatically.
Connect via Wi-Fi
The menu path to connect to a wireless network varies by phone type. Follow the path for your specific model.
Microsoft Teams phones
From the home screen, go to More > Settings > Device Settings > Network > Wi‑Fi.
Zoom phones
From the home screen, go to Settings > General > System Settings > Network > Wi‑Fi.
Standard SIP phones
From the home screen, go to Network > Wireless Network or, on some models, Menu > Basic > Wi‑Fi. Turn on Wi‑Fi, then select Available Network(s) or Scan to find nearby wireless networks. Choose your network’s SSID, enter the password if it is secured, and confirm the connection. Some models can automatically reconnect to a previously used Wi‑Fi network when it is in range and has the best reception. For EAP Wi‑Fi modes, the Yealink Wi‑Fi Assistant app allows entering an optional User Name in addition to SSID, Secure Mode, Cipher Type, and Password. The Yealink Wi‑Fi Assistant app has an 'Add Immediately' option for manually adding a wireless network.
Configure IP addressing mode
Your phone needs the correct IP addressing mode to communicate on the network. To set this:
- Press Menu on the phone.
- Navigate to Advanced (default password: admin). The default password for the Advanced menu is 'admin'.
- Select Network > WAN Port > IPAddress Mode.
- Choose IPv4, IPv6, or IPv4 & IPv6 (dual-stack) to match your network.
- Press Save to apply the setting.
If your network uses DHCP to assign addresses automatically, the phone will receive its settings after you save. For static IP addresses, you would enter the details in the same menu, though the exact fields are model-specific.
Test the network connection
- Check the phone’s status bar for the word Connected next to the network name. For Wi‑Fi connections, the icon will show 1-4 signal bars.
- View the assigned IP address by going to Menu > Status > Network and selecting IPv4 or IPv6.
- Run a ping test from the phone: go to Menu > Status > Network > Ping, enter a known IP address (such as your router’s address), and press OK. Successful replies confirm network connectivity.
Troubleshooting common connection issues
- Check cable connections: Ensure the Ethernet cable is securely plugged into both the phone and the network port. Try a different cable or port if the connection fails.
- Verify Wi‑Fi credentials: Double‑check the SSID and password. If the network is hidden, you may need to add it manually from the wireless network menu.
- Resolve IP address conflicts: If another device on the network has the same IP address, the phone may not connect. Switching the IPAddress Mode to IPv4 & IPv6 and saving can help resolve IP address conflicts, or restart the phone to request a new DHCP lease.
- Ensure the correct IP mode is selected: If your network uses only IPv4 or only IPv6, setting the phone to the wrong mode will prevent a connection. Confirm your network’s configuration and set the phone accordingly.
Frequently Asked Questions
What is the default password to access the advanced network settings on a Yealink phone?
The default password for the Advanced menu is admin. This is used to access settings such as IPAddress Mode under Menu > Advanced > Network > WAN Port.
Can I connect my Yealink phone to a wireless network without a USB adapter?
Only if your specific Yealink model has Wi‑Fi built in. For models without built‑in Wi‑Fi, a USB Wi‑Fi adapter (such as the WF50) is required. Check your phone’s specifications to confirm.
How do I manually add a hidden Wi‑Fi network on my Yealink phone?
From the wireless network menu, select the option to add a network manually. You will be prompted to enter the SSID, secure mode, and password. On some models, you can also use the Yealink Wi‑Fi Assistant app to add a network by entering the SSID, secure mode, and password.
Why does my Yealink phone show “Connected” but still cannot make calls?
A successful network connection only means the phone can communicate on the local network. To make calls, the phone must also be provisioned with a SIP account or Teams/Zoom credentials from your phone service provider. Check with your IT administrator or service provider for the correct account settings.
Does Power over Ethernet work with all Yealink phones?
Most Yealink desk phones support PoE, but some entry‑level models may require a separate power adapter. Verify your phone’s specifications or look for a PoE‑compatible label near the Ethernet port.
