To forward calls on T-Mobile, you need to set up the feature directly on your phone, as the exact steps depend on whether you use an iPhone or an Android device. This allows you to redirect incoming calls to another number so you never miss important calls while you are busy or away from your primary phone.
Forward calls on an iPhone
To forward calls on an iPhone, use the Settings app with this verified path:
- Go to Settings > Apps > Phone > Call Forwarding.
- Turn Call Forwarding on.
- If your iPhone has Dual SIM, choose a line below SIMs before entering the forwarding number.
- Tap Forward To, enter the forwarding number, then tap Back.
Apple’s current iPhone guide confirms this exact path. Once enabled, all incoming calls to the selected line will be sent to the number you entered.
Forward calls on an Android phone
Android steps vary by device model. T-Mobile’s support site provides device-specific instructions. To find yours, go to the Devices page on T-Mobile’s website, search or select your device, then navigate to Calling & Contacts in the How Tos section, and then Block and/or manage calls. Follow the device-specific call forwarding steps listed there. There is no universal T-Mobile app path for call forwarding; use device settings.
For example, T-Mobile has a tutorial called Redirect calls for the REVVLRY, which shows that the exact menu path can differ by Android model. There is no single universal app or menu path that works for all Android phones on T-Mobile.
How to turn off call forwarding on T-Mobile
To deactivate call forwarding, use these verified dial codes:
- Dial ##21# and press Send to reset unconditional call forwarding (forwards all calls).
- Dial ##004# and press Send to reset busy, unreachable, and no reply settings.
To check call forwarding status on T-Mobile, dial *#21#. These codes work directly from your phone’s dialer and do not require navigating any menus.
Troubleshooting call forwarding issues
If call forwarding is not working, check these common problems:
- Incorrect forwarding number: Double-check that you entered the correct 10-digit number.
- Plan restrictions: Confirm that your T-Mobile plan supports call forwarding. While it is available on both postpaid and prepaid plans, some limitations may apply.
- Device or network glitch: Restart your phone and try setting up call forwarding again.
- Contact T-Mobile support: If the issue persists, reach out to T-Mobile customer service for assistance.
Frequently Asked Questions
Can I forward calls to another T-Mobile number?
Yes, you can forward calls to another T-Mobile number by entering that 10-digit T-Mobile number as the forwarding destination during setup. The process is the same as forwarding to any other number.
Can I forward calls to an international number?
While technically possible, forwarding calls to an international number may incur additional charges and may not be available on all T-Mobile plans. Check your plan details or contact T-Mobile support for specifics.
How do I forward a cell phone to a landline?
To forward a cell phone to a landline, simply enter the landline’s 10-digit number (including area code) as the forwarding number during setup on your iPhone or Android device. The process is identical to forwarding to another mobile number.
Does call forwarding work on prepaid T-Mobile plans?
Yes, call forwarding is available on both postpaid and prepaid T-Mobile plans. However, always check with T-Mobile for any specific limitations or charges that may apply to your particular plan.
Can I set up call forwarding for only when I am busy or unreachable?
Yes, T-Mobile supports conditional call forwarding. On iPhones, the settings in Call Forwarding allow you to choose options like forwarding when busy, unanswered, or unreachable. On Android, these options vary by device, so check your phone’s call forwarding menu for conditional settings.
