To unlock a Total by Verizon phone, you must first determine your device's activation date to know whether it qualifies for automatic unlocking after 60 days or requires a request after 365 days of paid service. This waiting period is the single most important factor in understanding how to unlock a Total by Verizon phone, as it dictates whether you can simply wait or need to actively contact the carrier.
How to unlock a total by verizon phone: eligibility and waiting periods
Total by Verizon operates a two-tier unlocking policy based on when your phone was activated on its network. For cellphones activated on the Verizon network on or before January 19, 2026, the device will be remotely unlocked automatically 60 days after paid activation and 60 days of paid active service. For cellphones activated on or after January 20, 2026, the device will be unlocked upon request after 365 days of paid and active service. A separate rule applies to devices activated on T-Mobile or AT&T networks on or before January 19, 2026: those phones will be unlocked upon customer request after 365 days of paid and active service. Only cellphones sold by Verizon Value brands, including Total by Verizon, can be unlocked by Verizon Value.
Requirements your total by verizon phone must meet
Before you can proceed with unlocking, your device must satisfy several conditions. The cellphone must be in working condition and turned on. It must not have been reported stolen or lost, and there should be no indicators of fraud. Critically, the phone must have been activated with Total by Verizon service by purchasing and redeeming an airtime plan on that specific phone. The device must be fully paid off and not associated with any outstanding contracts or payment plans. Account must be in good standing with no outstanding balances, suspensions, or issues. Meeting these requirements ensures your request will not be denied on technical grounds.
Step-by-step: how to request your unlock
- Gather your device’s IMEI number, which you can find in the phone’s settings or by dialing *#06#.
- Call the Unlock Department at 1-888-442-5102 to check eligibility or submit an unlocking request.
- Once eligible, Total by Verizon will unlock the phone upon request, either remotely for phones capable of remote unlocking or by providing unlocking codes for phones not capable of remote unlocking.
- Insert a new SIM card from your desired carrier, then test functionality by making calls, sending texts, and accessing data.
If you are looking for broader guidance on unlocking carrier phones from Verizon, AT&T and T-Mobile, the same eligibility checks regarding paid service and device status apply across these networks. For a detailed walkthrough on how to unlock a Verizon phone specifically, the 60-day automatic unlock for recent activations remains the most common path for customers who activated before January 20, 2026.
What if you haven't met the service requirement yet?
If you have not met the required minimum period of active Total by Verizon service, the company may unlock your device for a charge of up to $300, depending on how long your service was active prior to the unlocking request. This early-unlock fee provides an option for customers who need to switch carriers before the standard waiting period ends. Unlocking your phone does not release you from any contractual obligations or fees associated with your current plan. There is one exception: deployed military personnel who are Total by Verizon customers can request their cellphone to be unlocked even during the applicable lock period, upon verification of relocation orders outside the Verizon Value coverage area.
What to expect after your phone is unlocked
Once a device is unlocked by Verizon, it will never be re-locked. However, you can reverse the unlocking process and re-lock your Verizon phone by contacting Verizon or following manufacturer instructions. An unlocked Verizon device may have limited functionality or may not work at all on another carrier’s network due to differing network technologies. Despite this potential limitation, you gain the freedom to switch providers and use your phone with any compatible carrier.
Frequently Asked Questions
Is it legal to unlock my Total by Verizon phone?
Yes, unlocking your phone is legal. The Unlocking Consumer Choice and Wireless Competition Act, passed in 2014, made it legal for consumers to unlock their mobile devices for use on any compatible network.
Will unlocking my Total by Verizon phone void the warranty?
Unlocking your phone should not void the warranty. However, any modifications or damages caused during the unlocking process may not be covered by the warranty.
How can I find my IMEI number?
You can find the IMEI number by dialing *#06# on your phone or by checking the settings menu under "About phone" or "Device information."
Can I re-lock my device after it has been unlocked?
No. The unlock is permanent.
