To transfer from Verizon to Mint Mobile, you need your Verizon account number and a Verizon Number Transfer PIN, and your phone must be unlocked. You generate this PIN through your Verizon account after disabling Number Lock, then enter it during Mint Mobile activation to port your number.
What you need to transfer from Verizon to Mint Mobile
Before you begin, confirm you have these two items ready. First, your Verizon account number, which you can find on a recent bill or in your My Verizon account settings. Second, a Verizon Number Transfer PIN, which is a temporary code required to release your number. Your phone must also be unlocked, if you purchased it from Verizon and it is paid off, it is likely already unlocked, but you can verify this in your device settings.
How to get your Verizon Number Transfer PIN
You must disable Number Lock before you can generate a Number Transfer PIN. Number Lock is a security feature that prevents unauthorized porting. Turn it off in your My Verizon account settings under the security or account management section. Once Number Lock is off, use one of these three methods to generate the PIN:
- Dial #PORT: Dial #PORT from the smartphone whose number is being transferred; the system verifies the phone being ported.
- My Verizon website: Log in, go to My Profile, select “Number Transfer PIN,” and click “Generate PIN.”
- My Business website: Search/Select Line > Line Overview > Device Information > "Number Transfer PIN" > Generate PIN.
Important facts about your Verizon transfer PIN
Your Number Transfer PIN is valid for 7 days from the moment you generate it. Each PIN is unique to the specific line it was created for, if you are moving multiple lines, you need a separate PIN for each. You can generate a PIN for a single line a maximum of 5 times in one day. If your PIN expires or you exceed the limit, simply generate a new one using the same methods above.
How to activate your Mint Mobile service and transfer your number
When you are ready to switch to Mint Mobile, start by activating your plan. Use the Mint Mobile app or scan the QR code sent to your email to install your eSIM. During the activation flow, you will be prompted to enter your current carrier’s account number and PIN, this is where you provide your Verizon account number and the Number Transfer PIN you generated. Complete the steps, and Mint Mobile will submit the port request to Verizon. Verizon then transfers the number and disconnects your old line. After activation, test your service by making a call, sending a text, and using mobile data to confirm everything is working.
Frequently Asked Questions
Will I lose my phone number during the transfer?
No, you keep your existing number. The porting process moves it from Verizon to Mint Mobile, so your contacts and callers will not need to update anything.
Will my service be disrupted while the transfer happens?
You may experience a brief interruption, typically a few minutes to a few hours, while the port completes. During this window, calls and texts may not work on either carrier. Once Mint Mobile confirms the transfer, your service resumes on the new network.
Does my phone need to be compatible with Mint Mobile’s network?
Your phone must be unlocked and support the network bands Mint Mobile uses (T-Mobile’s network). Most recent Verizon phones that are unlocked will work, but you can check compatibility on Mint Mobile’s website by entering your device’s IMEI number.
Can I switch to Mint Mobile if I still owe money on my Verizon phone?
Yes, you can switch, but you will still owe Verizon the remaining balance on your device. Verizon will not waive that amount because you are leaving. You can either pay it off in full or continue making payments to Verizon until the device is paid off.
What happens to my Verizon account after the number is ported?
Once the port completes, Verizon automatically disconnects the line associated with that number. Your Verizon account will close for that line, and you will receive a final bill for any outstanding charges, such as device payments or early termination fees if you were under contract.
