To delete your old Fitbit and add a new one, you need to remove the old device from your account, factory reset the physical tracker, and then set up the new device. This three-step process ensures your personal data is erased from the old device and your new tracker connects seamlessly to your account.
Remove your old Fitbit from your account
Open the Google Health app (formerly known as the Fitbit app) and sign in using your existing Google or Fitbit account credentials. Tap your profile picture or the account icon, then navigate to device settings. Select the old Fitbit device from the list and confirm the removal. If you are replacing an existing device, the app may automatically prompt you to confirm you wish to replace the currently connected device during the setup of the new one, which also removes the old device from your account.
Factory reset your old Fitbit device
Performing a factory reset completely erases all personal information from the physical Fitbit device itself, which is important if you plan to give away, sell, or recycle the tracker. Removing your old Fitbit from your account does not delete any data stored on the device itself. If you wish to clear the data from your old Fitbit, you can perform a factory reset. Resetting your Fitbit device is also useful if you are experiencing any issues with your device, such as connectivity problems or syncing errors. It can help troubleshoot and resolve common problems. To perform a factory reset, start by ensuring that your Fitbit device is charged. It's essential to have enough battery power to complete the factory reset process. The factory reset procedure varies by Fitbit model; it is typically found within the device's Settings app under "Clear User Data" or "About" followed by "Factory Reset". For some older Fitbit devices, data is automatically cleared when the device is paired to a new account, so you may not need to manually reset those models.
Set up and add your new Fitbit
- Charge your new Fitbit device fully before starting the setup process.
- Download and install the Google Health app from the Apple App Store (for iOS) or Google Play Store (for Android).
- Tap "Set Up a Device" or "Add device", you can find this option by tapping your profile picture or by tapping "Connections" or "Devices" at the top left of your dashboard.
- Follow the on-screen pairing instructions to connect your new Fitbit via Bluetooth.
- Customize your settings, such as goals, clock face, and notifications, once the device is paired.
If you ever need to restart the device during setup or later, you can use the restart Fitbit option found in the device settings within the app, this is useful if your tracker becomes unresponsive or fails to sync.
Frequently Asked Questions
Can multiple Fitbits share one account?
Yes, you can have multiple Fitbits connected to the same account. This is useful if you want to switch between different devices or if family members share an account.
How do I switch between devices in the app?
In the Google Health app, tap your profile picture or the account icon, then select the device you want to use from the list of connected devices. The app will sync with whichever device you choose.
Will I lose my historical data when I delete my old Fitbit?
No. Deleting the old device from your account removes it from the device list, but your historical data, such as steps and sleep logs, remains saved in your account and will still be visible in the app.
Do I need to factory reset my old Fitbit before giving it away?
It is recommended to perform a factory reset to remove all personal data from the physical device. However, for some older models, the data clears automatically when the device is paired to a new account.
