To get text messages on your Fitbit Luxe, you need a paired smartphone with Bluetooth enabled and the Fitbit app running in the background. Once set up, your Luxe will display incoming SMS and select app notifications directly on your wrist.
Setting up text notifications in the Fitbit app
- Open the Fitbit app on your phone.
- From the Today tab, tap your profile picture.
- Select your Luxe device tile.
- Tap Notifications.
- Ensure Text Messages (or SMS) is toggled on.
- You can customize text notification settings to display the sender's name, message preview, or turn on Do Not Disturb mode to mute notifications during specific hours.
- After configuring notification settings, tap 'Sync Now' to apply the changes to your Fitbit Luxe.
Your phone must remain within 30 feet (10 meters) of your Luxe, and the Fitbit app must be running in the background for notifications to work. You also need to allow notification permissions for the Fitbit app and your messaging apps in your phone's settings.
How to receive notifications from other apps like WhatsApp
Within the same Notifications menu, tap App Notifications. From there, you can select specific messaging apps like WhatsApp to receive alerts from. Only one messaging app can be selected to send text message notifications to your Fitbit Luxe at a time.
Viewing and replying to text messages on your Luxe
When a text message arrives, it appears as a notification on your Luxe's display. You can tap the notification to read the full message. If you use an Android phone, you can send quick replies directly from your Luxe.
Troubleshooting: why am I not getting text messages on my Fitbit?
If you are experiencing Fitbit text message delivery problems, check these verified causes:
- Bluetooth range: Your phone must be within 30 feet (10 meters) of your Luxe.
- App running in background: The Fitbit app needs to be active on your phone.
- Phone notification permissions: Ensure notifications are allowed for the Fitbit app and your messaging apps.
- Do Not Disturb/Sleep Mode: These settings on your Luxe or phone will block notifications. Turn them off.
- Conversation open on phone: You will not receive text notifications on your Luxe if the conversation is currently open on your phone.
- Check your App Notifications selection.
- Conflicting apps: As a troubleshooting step, check for conflicting apps on your smartphone, such as power-saving or battery optimization apps, that may interfere with notification delivery and disable any settings that might be blocking text message notifications.
- Factory reset: As a last resort troubleshooting step, you can reset your Fitbit Luxe to its factory settings, but this will erase all data and settings on the device.
- Contact support: If troubleshooting steps fail, you can reach out to Fitbit customer support for further assistance.
Frequently Asked Questions
Can I receive text messages on Fitbit Versa 2?
The setup process is similar across Fitbit models. To receive text messages on Fitbit Versa 2, you would follow the same steps in the Fitbit app under Notifications for that device, though reply options may differ by model.
How far can my phone be from my Fitbit Luxe to get texts?
Your phone must be within 30 feet (10 meters) of your Fitbit Luxe for notifications to work. Going beyond this Bluetooth range will prevent message delivery.
Can I reply to texts from my Fitbit Luxe?
Yes, but only if you use an Android phone. Android users can send quick replies directly from the Luxe.
Why do I only get texts from one app on my Luxe?
If you want to switch, go to App Notifications in the Fitbit app and choose a different app.
Will I get notifications if my phone screen is off?
Yes, as long as the Fitbit app is running in the background and your phone's Bluetooth is on, you will receive notifications on your Luxe even when your phone screen is off.
