To reset an unresponsive HP OfficeJet 100 Mobile Printer, perform a power cycle or a Bluetooth settings reset.
What to know before you reset HP officejet 100
HP documents only two reset options for this printer: a power reset that preserves all settings, and a Bluetooth-only factory-default reset. There is no full device factory reset or menu-based "Restore Defaults" option. A power reset drains the power from the product, and then it returns the product to the same settings after the product restarts. The power cycle clears temporary electrical glitches without changing your wireless network or page setup. The Bluetooth reset erases only Bluetooth pairing data, leaving all other settings intact.
Method 1: Power cycle the printer
This is the first step to try when the printer is frozen or unresponsive. A power reset drains residual power from the electronics and returns the printer to its same settings after it restarts.
- Turn the printer off using the Power button.
- Disconnect the power cord from the rear of the printer and from the wall outlet.
- Disconnect the USB cable, if connected.
- Wait 2-3 minutes.
- Press and hold the printer's Power button for about 30 seconds.
- Reconnect the power cord directly to a wall outlet, then reconnect it to the printer.
- Turn the printer on and wait for it to finish warming up and become idle.
After this step, you can proceed with your wireless printer setup if you previously lost the connection. The printer retains your saved network name and password, so no reconfiguration is needed.
Method 2: Reset the Bluetooth settings
Use this method if the printer connects via Bluetooth and you are experiencing pairing failures or connection drops. This reset clears only the Bluetooth module, not any other printer settings.
- Press and hold the Power button.
- While holding Power, press the Cancel button 4 times.
- Then press the Resume button 6 times.
- Release the Power button.
The printer will reset its Bluetooth pairing list. You will need to re-pair your mobile device afterward. This is the only factory-default reset HP documents for this model, there is no iPhone app, Android app, or carrier-specific reset path.
What to do if the printer is still unresponsive
If the printer remains frozen or does not respond after the power cycle and Bluetooth reset, reconnect all cables and the battery, then press any button on the control panel. Reconnecting all cables and the battery, then pressing any control panel button, is a recovery step when troubleshooting persists. If the issue continues after reconnecting cables and the battery, HP directs users to its online support site for the latest troubleshooting, repair, and update information. This recovery step can wake a printer that appears completely dead after a power loss.
If you need to set up a HP wireless printer from scratch after a reset, you will need to re-enter your network credentials through the printer's control panel or the HP Smart app. The printer does not have a menu-based "Restore Defaults" path, so the only way to clear all network settings is to perform the Bluetooth reset and then manually reconfigure the connection.
Frequently Asked Questions
Will a power cycle delete my saved wireless network settings?
No. A power cycle preserves all settings, including Wi-Fi credentials and paper preferences. It only clears temporary electrical charges that can cause the printer to freeze.
How do I know if the Bluetooth reset worked?
After releasing the Power button, the printer will restart. All previously paired Bluetooth devices will be forgotten, and you will need to initiate a new pairing from your phone or tablet.
Why does HP only document two reset methods for this printer?
The OfficeJet 100 is a mobile, single-function printer with limited onboard memory and no full configuration menu. HP designed it to require only a power reset for glitches and a Bluetooth reset for connectivity issues.
Can I reset the printer using the HP Smart app?
No. All resets must be performed using the physical buttons on the printer.
What should I do if the printer still won't turn on after a power cycle?
Ensure the battery is charged and properly seated. If the printer remains unresponsive, HP recommends visiting its online support site for the latest firmware updates and hardware troubleshooting.
How often should I reset my HP OfficeJet 100 Mobile Printer?
It is generally recommended to perform a reset only when necessary, such as when experiencing software issues, connectivity problems, or if the printer is not responding.
Will resetting my HP OfficeJet 100 Mobile Printer delete my saved settings and configurations?
Yes, resetting will restore it to its factory default settings, meaning any personalized settings and configurations you have set up, including wireless network settings and paper size preferences, will be erased.
What should I do if resetting my HP OfficeJet 100 Mobile Printer does not resolve the issue?
Check for any firmware updates, verify that you have the latest driver software installed, make sure your printer is connected to the correct Wi-Fi network or USB connection, and restart your computer and the printer.
Can I perform a reset on my HP OfficeJet 100 Mobile Printer using the control panel?
No, the HP OfficeJet 100 Mobile Printer does not have a dedicated reset button on its control panel.
