How To Update Turtle Beach Headset

To update your Turtle Beach headset, you use the Turtle Beach Audio Hub or Swarm II desktop app, which automatically detects your headset and installs the latest firmware. This process resolves bugs, improves audio quality, and unlocks new features, ensuring your headset performs at its best for connecting gaming headsets to consoles and PCs.

What you need to update turtle beach headset

Before beginning the update, gather the following items:

• A Windows or Mac computer
• Your Turtle Beach headset
• The headset's USB cable
• The wireless transmitter (if your model uses one)
• The Turtle Beach Audio Hub or Swarm II app, downloaded from the official Turtle Beach website

Step-by-step update using a computer

The core process for updating most Turtle Beach headsets follows these steps:

1. Download and install the Turtle Beach Audio Hub app on your Windows or Mac computer.
2. Connect your headset and its transmitter (if applicable) to separate free USB ports on the computer. For models like the Stealth 600 Gen 2 PS, connect both the mini transmitter and the headset itself to two free USB ports. For the Stealth 600 Gen 2 USB for PlayStation, connect the headset by its included USB cable and the transmitter to separate USB ports, with the headset powered on and paired.
3. Launch the Turtle Beach Audio Hub app. It will automatically detect your headset and transmitter and search for available firmware updates.
4. If an update is available, the app prompts you to install it. Follow the on-screen instructions and do not move or jostle the USB connection during the update. Turtle Beach says not to move or jostle the USB connection during certain recovery updates.
5. The update is complete when the app reports that the device is "up to date."

Model-specific update instructions

Some Turtle Beach headset models require specific steps or settings before updating. Follow these instructions for your model:

Stealth Pro for Xbox

1. Set the transmitter to PC mode.
2. Open the Audio Hub V2 app.
3. Connect both the headset and transmitter to the computer.
4. Ensure the headset is powered on and paired.

Stealth 700 Gen 2 MAX for Xbox

1. Set the transmitter to USB Mode before connecting it to the computer.
2. Connect the headset and transmitter to separate USB ports.
3. Open the Turtle Beach Audio Hub app and follow the prompts.

Stealth 700 for Xbox One (recovery process)

1. Start with the headset powered off.
2. Open the Turtle Beach Audio Hub app.
3. Connect the USB charge cable to the headset's USB Charge/Update port.
4. Hold the Superhuman Hearing button while connecting the USB cable to the computer.
5. Follow the firmware prompt that appears in the app.

Stealth 700 Gen 3 PS

Firmware updates for this model are available through the Swarm II app on Windows, Android, and iOS. Open the app and follow the on-screen instructions to check for and install updates.

Frequently Asked Questions

Why is it important to update my Turtle Beach headset?

Firmware updates fix bugs, improve audio performance, and enable new features. They also ensure your headset remains compatible with the latest gaming platforms and software updates.

Can I update my Turtle Beach headset on a Mac?

Yes. The Turtle Beach Audio Hub app is available for both Windows and Mac computers. Download and install it, connect your headset via USB, and follow the update instructions in the app.

What if my Turtle Beach headset is not detected by the Audio Hub software?

First, ensure the device is connected as instructed for your specific model. Try using a different USB port and restart both your headset and computer. For some recovery cases, power the headset off before connecting it to USB. If the issue persists, check that you are using the latest version of the Audio Hub app.

Can I update my Turtle Beach headset using a console?

No. The documented update method for Turtle Beach headsets is the desktop app on Windows or Mac.

How often should I check for firmware updates?

Check for updates whenever you experience performance issues or when Turtle Beach announces a new firmware release. Regular checks ensure you always have the latest features and fixes.

Can I roll back a firmware update on my Turtle Beach headset?

Rolling back a firmware update is not recommended. Firmware updates are designed to improve performance and fix issues. Rolling back may cause compatibility problems or loss of functionality. Contact Turtle Beach customer support if you experience difficulties after an update.