To change my Cricket phone number, you must contact Cricket Customer Support directly, this is the single, verified method. Your account must be active to proceed, and the change takes effect immediately once requested.
How to change my Cricket phone number: The single, verified method
Contact Cricket Customer Support via phone or chat. Call 1-800-CRICKET (1-800-274-2538) or use the live chat feature on the Cricket website. A representative will verify your account and process the number change. You cannot change your number through the MyCricket account online portal or at a retail store without speaking to Customer Support first; the verified process requires direct contact with support. You can visit a Cricket retail store for assistance with changing your number, bringing your ID and current Cricket phone.
What to expect when you change your number
The number change takes place immediately once requested. The number change process may involve a waiting period or temporary number during the transition. A $15 number change fee applies to current Cricket customers. (This fee does not apply to new customers who transfer a number from another carrier at the time of activation.)
All saved voicemails and greetings on your old number will be permanently deleted and cannot be recovered. After the change, if someone dials your old number, they will hear a message stating it is not a working number. You will need to create a new voicemail greeting for your new number.
What you cannot do
There is no online self-service option to change your Cricket phone number, you must contact Customer Support. You cannot change your number to a vanity number (for example, a number spelling a word) or to a toll-free number. Changing your phone number is distinct from transferring your number to another service provider (porting out) or bringing a number to Cricket (porting in).
Updating Your Phone Number on Apps and Accounts
After your number changes, you will need to update your new number with banks, two-factor authentication services, messaging apps, and any other accounts that rely on your phone number for verification or contact. This includes updating phone number on apps such as WhatsApp, Signal, and banking apps to ensure you continue receiving notifications and security codes.
Frequently Asked Questions
How much does it cost to change my Cricket phone number?
Can I choose my new phone number when changing it with Cricket?
Yes, when you contact Customer Support, they will provide available numbers for you to select from based on your location and area code. You cannot request a vanity or toll-free number.
What are common reasons to change my Cricket phone number?
Common reasons include stopping spam or robocalls, getting a local area code after moving to a new area, or wanting a fresh start after a change in personal circumstances.
How long does it take for the new number to work?
The number change takes effect immediately once Customer Support processes your request. Your device may need a quick restart or network refresh to recognize the new number.
Will changing my number affect my Cricket plan or billing?
Your plan and billing cycle remain the same. The only charge is the $15 number change fee, which will appear on your next bill or be charged immediately depending on your payment method.
Can I change back to my old number after changing it?
No. Once your old number is released, it cannot be recovered. Your old number will play a message stating it is not a working number, and all voicemails and greetings are permanently deleted.
