To change your phone number on Venmo, open the app and update the number in your account settings, do not create a new account. If you have a new number after switching carriers or getting a new phone, this is the only safe way to update your Venmo login and security contact.
How to change phone number on Venmo
Whether you got a new phone, switched carriers, or simply need to update your contact info, changing your phone number on Venmo is a straightforward process. A critical warning: do not create a new Venmo account with your new phone number, as only one account is allowed per individual. Creating a duplicate account will cause problems and may lock you out of your original account and funds.
Update your number in the Venmo app
Follow these steps while logged into your existing account. In the Venmo app, the path to change your phone number is Settings > Profile (or Account, then Phone Number). Venmo allows you to add multiple phone numbers to your account.
- Open the Venmo app on your mobile device and log in.
- Tap the Me tab (the person icon at the bottom-right of the screen).
- Tap Settings.
- Tap Profile (or Account, then Phone Number).
- Enter your new phone number and tap Save.
Once you save the new number, you will be prompted to verify it before the change takes effect.
Verify your new phone number
Venmo sends a 6-digit verification code via SMS to your new phone number to confirm you own it. Enter this code in the app when prompted. You must complete this step to finish updating your number. If you do not receive the code, check that your phone can receive messages from short codes, or text START to 86753 to enable SMS from Venmo.
What if I can't access my old phone number?
If you are locked out because you no longer have access to your old phone number, try signing in from a device you have previously used to access Venmo. Venmo may recognize the device and allow you to bypass the SMS verification. If that does not work, contact Venmo Support. They will ask you to verify your identity with details such as your full name, email address, old phone number, and bank or card information. Have this information ready to speed up the process. If you cannot sign in to your Venmo account at all, you may need to contact Venmo Support for assistance.
Troubleshooting other common problems
If you are not receiving the verification code, ensure your phone can receive messages from short codes. Texting START to 86753 often resolves this issue. If your new phone number is already registered to someone else's Venmo account, you may be able to claim it by verifying ownership. Venmo Support may ask for proof, such as a phone bill showing the number belongs to you. This situation can arise due to carriers porting and releasing phone numbers, which reassign old numbers to new customers. Do not attempt to make a second Venmo account with same phone number; instead, work with support to resolve the conflict.
Important security reminder
Venmo will never ask you to provide your six-digit verification code on a phone call, text message, email, or chat. If anyone contacts you requesting this code, it is a scam. Never share your verification code with anyone, even if they claim to be from Venmo support.
Frequently Asked Questions
Will changing my phone number affect my Venmo balance or transaction history?
No. Changing your phone number updates your contact and login information only. Your balance, transaction history, linked banks, and cards remain exactly as they were.
Can I use the same phone number for Venmo and another payment app?
Yes. Your phone number is not exclusive to Venmo. You can use the same number for PayPal, Cash App, Zelle, or any other service.
How long does it take to receive the verification code?
Typically within a few seconds. If you do not see it after one minute, check your spam or blocked messages folder, and confirm your phone can receive texts from short codes.
What if I change my mind after saving a new number?
You can repeat the process to change your number again. Simply go back to Settings > Profile > Phone Number and enter your previous or another number.
Does Venmo notify my contacts when I change my phone number?
No. Venmo does not send notifications to your friends or contacts when you update your phone number.
For the wider topic, see porting and releasing phone numbers.
