To set up voicemail on Xfinity Mobile, you need to follow a different process depending on whether you have an iPhone or an Android phone, and you can access your messages by pressing and holding 1, dialing *86, or calling your own number. This guide covers setting up and managing voicemail on both device types, including how to record a greeting, set a PIN, and troubleshoot common issues.
Set up voicemail on Xfinity Mobile: what you need to know
Xfinity Mobile voicemail inboxes have different limits depending on your device: Android phones can store up to 20 voicemails, while iPhones can store up to 40. You have three dial-pad access methods: press and hold 1, dial *86, or dial your own phone number. For first-time setup, iPhone users can do it directly from the Phone app, while Android users need to call their number from another phone. If you are an iPhone user, follow the iPhone section below; if you are an Android user, skip to the Android section.
How to set up voicemail on an iPhone
- Open the Phone app.
- Tap the Voicemail tab at the bottom of the screen.
- Tap Set Up Now.
- Create a voicemail password and confirm it.
- Choose Default or Custom for your greeting.
- Tap Done.
Your voicemail is now active. If you selected Custom, you will be prompted to record your greeting immediately.
How to set up voicemail on an Android phone
- From another phone, dial your Xfinity Mobile number.
- When your greeting starts, press the # key.
- Enter the temporary PIN when prompted.
- Follow the voice prompts to create a new voicemail PIN, record your name, and set up a greeting.
After completing these steps, your voicemail is ready. You can also access the voicemail menu by pressing and holding 1 or dialing *86 from your Android phone. Xfinity's Android voicemail page says the first-time setup includes creating a voicemail PIN, recording your name, and setting up a greeting.
Record or change your personal voicemail greeting
To re-record your greeting on an iPhone, go to the Voicemail tab in the Phone app, tap Greeting, and select Custom to record a new one. On Android, dial *99 or your Xfinity Voice number, enter your passcode, press 4 for Personal Options, then press 3 for Greetings. From the Greetings menu, you have these options: press 1 for the standard greeting with your Xfinity Voice number, press 2 for the standard greeting with your name, or press 3 to record a new personal greeting. For scheduled greetings, press 6 from the Greetings menu, then 1 to establish or update a schedule, and 1 again to record an alternate greeting. To turn off a greeting schedule, return to Scheduled Greetings and press 2.
Listen to your voicemail messages
You can listen to your voicemail messages directly from the Phone app on your device or by dialing *86. Alternatively, press and hold the 1 key on your dial pad, or dial *86 and follow the prompts. To access messages from another phone, dial your Xfinity Mobile number, press # when the greeting starts, then enter your voicemail PIN or password.
Troubleshooting common Xfinity Mobile voicemail problems
If the initial setup does not work, dial *86 and follow the prompts to set up or change your PIN. If dialing *86 tells you a voicemail PIN already exists, contact Xfinity Support to have the PIN reset. To ensure notifications are enabled, check your device settings and confirm that voicemail notifications are turned on in the Phone app or your device's notification settings.
Frequently Asked Questions
Can I set up voicemail using the Xfinity Mobile app?
Setup is done through the Phone app on your device or by using the dial-pad methods described above.
How do I reset my voicemail PIN if I forgot it?
If you have forgotten your voicemail PIN, you cannot reset it yourself. You must contact Xfinity Support, and they will reset the PIN for you.
Can I retrieve deleted voicemail messages?
Once you delete a voicemail message on Xfinity Mobile, it cannot be recovered. Make sure you want to delete a message before confirming the deletion.
Why am I not receiving voicemail notifications?
If you are not receiving notifications, ensure your device software is up to date and that voicemail notifications are enabled in your Phone app settings. Restarting your device can also resolve this issue.
Can I access my voicemail while traveling?
Yes, you can access your voicemail from any phone by dialing your Xfinity Mobile number, pressing # during the greeting, and entering your PIN. This works internationally as long as you have cellular service.
